Luster National, Inc.
Position Title:
Contracts and Claims Manager
About the Position We are seeking Contracts and Claims Managers to support large, heavy‑civil infrastructure programs—including highways, roads, bridges, transit (rail and bus), and airport projects—delivered through both traditional and alternative methods. You will safeguard the owner's commercial interests, steer change‑order negotiations, and resolve claims in ways that protect budgets and keep projects moving forward.
This posting is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area, and we notify our talent‑pool candidates first whenever we have a project need. This posting targets Baltimore, MD.
Responsibilities
Develop and implement contract and/or commercial‑management strategies across DBB, DB, CM/GC, and P3 delivery models.
Lead and/or support the end‑to‑end change‑management and claims process from entitlement review through negotiation, settlement, or formal dispute resolution.
Draft, review, and negotiate contract amendments, change orders, and service agreements in alignment with FAR, FIDIC, or state statutory frameworks.
Coordinate with project controls, schedulers, estimators, and legal counsel to quantify cost‑and‑time impacts and maintain an auditable change and claims log.
Prepare risk exposure analyses and executive briefings that connect commercial issues to contingency, schedule float, and program KPIs.
Represent the owner in mediation, arbitration, or litigation; manage outside counsel and expert consultants as required.
Coach project teams on contract‑compliance and claims‑avoidance best practices, embedding lessons learned into future procurement documents.
May establish change order and claims management procedures, ensuring consistency across multiple contracts and delivery partners.
Attributes
Excellent written, verbal, and interpersonal communication. Your persuasive, negotiation skills build trust across technical, legal, and executive audiences.
Strong multitasking and organizational skills.
Strong analytical mindset with the ability to translate schedule and cost data into actionable commercial strategies.
Collaborative mindset that fosters teamwork, trust, and positive relationships and thrives in multidiscipline, owner‑representative environments.
Natural curiosity, problem‑solving abilities, and a passion for continuous improvement.
Minimum Qualifications
Bachelor’s degree in engineering, construction management, business, or related field, or an equivalent combination of education and experience.
10+ years of hands‑on contracts, change‑order, or claims management experience on heavy‑civil infrastructure programs.
Experience with alternative delivery methods (e.g., DB, CM/GC, P3) and associated risk‑allocation mechanisms.
Demonstrated success administering and negotiating complex civil works contracts as an owner’s representative or in a role protecting client interests.
Ability to interpret design documents, schedules, cost reports, and commercial terms to build clear entitlement narratives and quantum analyses.
Proficiency with industry‑standard project management software (e.g., Primavera P6, MS Project).
Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, PowerPoint).
Preferred Qualifications
Advanced degree (e.g., JD, LLM, or MBA) with construction law emphasis.
Active professional certifications such as CCM (CMAA), MRICS/FRICS (RICS), PMP (PMI), or CCA (AACE).
Experience with large (> $500 M), complex, heavy‑civil infrastructure projects that include highways, roads, bridges, transit (rail and bus), and/or airport projects.
Prior success steering claims through mediation, DRB, or litigation.
Experience with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.
Compensation Details The salary range for this role is $150k‑$190k per year ($72‑$91 per hour). Final compensation will consider experience, skills, education, certifications, and geographic location.
Benefits
Unlimited flexible time off
Paid holidays
Paid parental leave
Health, dental, and vision insurance
Flexible spending accounts (healthcare and dependent or elder care)
Long‑term disability insurance
Short‑term disability insurance
Life insurance and accidental death and dismemberment
401(k) plan with guaranteed employer contribution
Formal career planning and development program
$2,500 annually toward professional development
Wellness program with monthly stipend
Company cell phone or cell phone plan reimbursement
Free personalized meal planning and nutrition support with a registered dietitian
Free personal financial planning services
Employee assistance program
Employee discounts
Employee referral bonus
EEO Statement Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify.
Additional Information All positions may be subject to a background check and drug test once a conditional offer of employment is made, for convictions directly related to duties and responsibilities. These checks comply with all applicable local, state, and federal regulations.
Contact Please email hiring@luster.com for accommodations necessary to complete the application process.
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Contracts and Claims Manager
About the Position We are seeking Contracts and Claims Managers to support large, heavy‑civil infrastructure programs—including highways, roads, bridges, transit (rail and bus), and airport projects—delivered through both traditional and alternative methods. You will safeguard the owner's commercial interests, steer change‑order negotiations, and resolve claims in ways that protect budgets and keep projects moving forward.
This posting is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area, and we notify our talent‑pool candidates first whenever we have a project need. This posting targets Baltimore, MD.
Responsibilities
Develop and implement contract and/or commercial‑management strategies across DBB, DB, CM/GC, and P3 delivery models.
Lead and/or support the end‑to‑end change‑management and claims process from entitlement review through negotiation, settlement, or formal dispute resolution.
Draft, review, and negotiate contract amendments, change orders, and service agreements in alignment with FAR, FIDIC, or state statutory frameworks.
Coordinate with project controls, schedulers, estimators, and legal counsel to quantify cost‑and‑time impacts and maintain an auditable change and claims log.
Prepare risk exposure analyses and executive briefings that connect commercial issues to contingency, schedule float, and program KPIs.
Represent the owner in mediation, arbitration, or litigation; manage outside counsel and expert consultants as required.
Coach project teams on contract‑compliance and claims‑avoidance best practices, embedding lessons learned into future procurement documents.
May establish change order and claims management procedures, ensuring consistency across multiple contracts and delivery partners.
Attributes
Excellent written, verbal, and interpersonal communication. Your persuasive, negotiation skills build trust across technical, legal, and executive audiences.
Strong multitasking and organizational skills.
Strong analytical mindset with the ability to translate schedule and cost data into actionable commercial strategies.
Collaborative mindset that fosters teamwork, trust, and positive relationships and thrives in multidiscipline, owner‑representative environments.
Natural curiosity, problem‑solving abilities, and a passion for continuous improvement.
Minimum Qualifications
Bachelor’s degree in engineering, construction management, business, or related field, or an equivalent combination of education and experience.
10+ years of hands‑on contracts, change‑order, or claims management experience on heavy‑civil infrastructure programs.
Experience with alternative delivery methods (e.g., DB, CM/GC, P3) and associated risk‑allocation mechanisms.
Demonstrated success administering and negotiating complex civil works contracts as an owner’s representative or in a role protecting client interests.
Ability to interpret design documents, schedules, cost reports, and commercial terms to build clear entitlement narratives and quantum analyses.
Proficiency with industry‑standard project management software (e.g., Primavera P6, MS Project).
Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, PowerPoint).
Preferred Qualifications
Advanced degree (e.g., JD, LLM, or MBA) with construction law emphasis.
Active professional certifications such as CCM (CMAA), MRICS/FRICS (RICS), PMP (PMI), or CCA (AACE).
Experience with large (> $500 M), complex, heavy‑civil infrastructure projects that include highways, roads, bridges, transit (rail and bus), and/or airport projects.
Prior success steering claims through mediation, DRB, or litigation.
Experience with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.
Compensation Details The salary range for this role is $150k‑$190k per year ($72‑$91 per hour). Final compensation will consider experience, skills, education, certifications, and geographic location.
Benefits
Unlimited flexible time off
Paid holidays
Paid parental leave
Health, dental, and vision insurance
Flexible spending accounts (healthcare and dependent or elder care)
Long‑term disability insurance
Short‑term disability insurance
Life insurance and accidental death and dismemberment
401(k) plan with guaranteed employer contribution
Formal career planning and development program
$2,500 annually toward professional development
Wellness program with monthly stipend
Company cell phone or cell phone plan reimbursement
Free personalized meal planning and nutrition support with a registered dietitian
Free personal financial planning services
Employee assistance program
Employee discounts
Employee referral bonus
EEO Statement Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify.
Additional Information All positions may be subject to a background check and drug test once a conditional offer of employment is made, for convictions directly related to duties and responsibilities. These checks comply with all applicable local, state, and federal regulations.
Contact Please email hiring@luster.com for accommodations necessary to complete the application process.
#J-18808-Ljbffr