Phizenix
Business Development Manager – Amazon Connect & AWS CX Solutions
Phizenix, Poland, New York, United States
Business Development Manager – Amazon Connect & AWS CX Solutions
Remote
We’re seeking a driven and dynamic
Business Development Manager
who will lead
sales growth for Amazon Connect and AWS-based CX solutions . You’ll work closely with solution architects and AWS teams to identify opportunities, craft proposals, and build trusted relationships with enterprise clients.
Role Overview
This role combines
strategic sales leadership
with a solid understanding of
cloud-based customer experience technologies . You will be responsible for driving revenue by identifying new opportunities, managing the end-to-end sales cycle, and positioning our client's AWS and Amazon Connect offerings as transformative solutions for customer engagement.
Key Responsibilities
Identify, pursue, and close new business opportunities for
Amazon Connect
and
AWS CX solutions
in target industries such as finance, healthcare, retail, and public sector.
Work with internal solution engineers and AWS partner teams to
develop customized proposals, demos, and presentations
tailored to client needs.
Build and manage a strong
pipeline of enterprise clients , maintaining accurate forecasting and reporting through the CRM system.
Conduct
discovery sessions
with customers to understand their contact center and CX challenges, and align them with AWS-based solutions.
Negotiate contracts, manage proposals, and oversee deal closures in collaboration with technical and delivery teams.
Develop go-to-market strategies, campaigns, and sales collateral in partnership with marketing and AWS.
Maintain relationships with key stakeholders across AWS, clients, and technology partners to expand sales reach and joint engagement opportunities.
Required Skills & Experience
7+ years
of experience in
B2B sales, business development, or solution selling , preferably in
cloud, SaaS, or customer experience technology .
Proven track record in
selling Amazon Connect, AWS, or contact center solutions
(e.g., Genesys, Five9, NICE CXone, Twilio Flex, Avaya Cloud).
Strong understanding of
cloud computing concepts (AWS, AI/ML, SaaS, CX technologies) .
Exceptional
communication, presentation, and negotiation skills
with C-level and technical stakeholders.
Experience working with or through
AWS partner ecosystem
is highly desirable.
Bachelor’s degree in
Business, Technology, or a related field .
Preferred Qualifications
Experience in
solution-based consultative selling
for enterprise technology products.
Familiarity with
contact center operations , CX transformation, or digital engagement platforms.
Exposure to
AI-driven CX , chatbots, or self-service automation.
AWS certification or sales accreditation is a plus.
What Sets You Apart
Entrepreneurial mindset with a passion for
building client relationships and driving growth .
Ability to
bridge technical understanding and business value
in conversations with clients.
Self-starter who thrives in a fast-paced, innovative, and collaborative environment.
Proven success in achieving or exceeding sales targets.
Remote Pay Range
$130,000 - $150,000 USD
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We’re seeking a driven and dynamic
Business Development Manager
who will lead
sales growth for Amazon Connect and AWS-based CX solutions . You’ll work closely with solution architects and AWS teams to identify opportunities, craft proposals, and build trusted relationships with enterprise clients.
Role Overview
This role combines
strategic sales leadership
with a solid understanding of
cloud-based customer experience technologies . You will be responsible for driving revenue by identifying new opportunities, managing the end-to-end sales cycle, and positioning our client's AWS and Amazon Connect offerings as transformative solutions for customer engagement.
Key Responsibilities
Identify, pursue, and close new business opportunities for
Amazon Connect
and
AWS CX solutions
in target industries such as finance, healthcare, retail, and public sector.
Work with internal solution engineers and AWS partner teams to
develop customized proposals, demos, and presentations
tailored to client needs.
Build and manage a strong
pipeline of enterprise clients , maintaining accurate forecasting and reporting through the CRM system.
Conduct
discovery sessions
with customers to understand their contact center and CX challenges, and align them with AWS-based solutions.
Negotiate contracts, manage proposals, and oversee deal closures in collaboration with technical and delivery teams.
Develop go-to-market strategies, campaigns, and sales collateral in partnership with marketing and AWS.
Maintain relationships with key stakeholders across AWS, clients, and technology partners to expand sales reach and joint engagement opportunities.
Required Skills & Experience
7+ years
of experience in
B2B sales, business development, or solution selling , preferably in
cloud, SaaS, or customer experience technology .
Proven track record in
selling Amazon Connect, AWS, or contact center solutions
(e.g., Genesys, Five9, NICE CXone, Twilio Flex, Avaya Cloud).
Strong understanding of
cloud computing concepts (AWS, AI/ML, SaaS, CX technologies) .
Exceptional
communication, presentation, and negotiation skills
with C-level and technical stakeholders.
Experience working with or through
AWS partner ecosystem
is highly desirable.
Bachelor’s degree in
Business, Technology, or a related field .
Preferred Qualifications
Experience in
solution-based consultative selling
for enterprise technology products.
Familiarity with
contact center operations , CX transformation, or digital engagement platforms.
Exposure to
AI-driven CX , chatbots, or self-service automation.
AWS certification or sales accreditation is a plus.
What Sets You Apart
Entrepreneurial mindset with a passion for
building client relationships and driving growth .
Ability to
bridge technical understanding and business value
in conversations with clients.
Self-starter who thrives in a fast-paced, innovative, and collaborative environment.
Proven success in achieving or exceeding sales targets.
Remote Pay Range
$130,000 - $150,000 USD
#J-18808-Ljbffr