Metropolis Technologies
Assistant Manager, DOT Shuttle Operations
Metropolis Technologies, Buffalo, New York, United States, 14266
Assistant Manager, DOT Shuttle Operations
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Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. We are reinventing parking to create checkout‑free experiences anywhere you go, giving us back our most valuable asset, time.
Responsibilities
Lead programs to improve client and customer satisfaction.
Assist in the management of day‑to‑day activities of the assigned locations.
Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
Ensure appropriate customer interaction and supervise the completion of all closing reports.
Monitor and implement effective revenue control procedures.
Perform other necessary functions as assigned; assist with daily data entry of the revenue reports.
Compile and interpret reports on a daily basis for the operation of the facility.
Qualifications
Education: High School Graduate. Some college a plus.
Experience: At least one year supervisory experience required; supervisory experience in the transportation and/or parking industry a plus. Prior supervisory experience managing a DOT‑regulated shuttle operations preferred.
License: Must have and maintain a valid CDL Class A, B or C Driver’s License (PASSENGER ENDORSEMENT if responsible for operating shuttle buses with 15+ passenger capacity).
DOT Medical Card: Required.
Availability: Shift requirements may vary; availability for 2nd shift, 3rd shift and/or week‑ends may be required.
Computer skills: Intermediate Microsoft Office (Excel, Word).
Desired: Knowledge of transportation (shuttle operations), DOT regulations, union contracts and payroll.
Competencies: Superior verbal and written communication, proactive with strong personal drive, proven customer service skills, willing to lead by example.
Physical demands: Regular standing, walking, handling cash and equipment; occasional lifting up to 50 lbs.
Salary Range $45,000 – $55,000 annually.
Benefits Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.
EEO Statement SP+ is an equal‑opportunity employer committed to recruiting, hiring, training and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics.
Location Buffalo, NY (US-NY-BUFFALO)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Software Development
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Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. We are reinventing parking to create checkout‑free experiences anywhere you go, giving us back our most valuable asset, time.
Responsibilities
Lead programs to improve client and customer satisfaction.
Assist in the management of day‑to‑day activities of the assigned locations.
Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
Ensure appropriate customer interaction and supervise the completion of all closing reports.
Monitor and implement effective revenue control procedures.
Perform other necessary functions as assigned; assist with daily data entry of the revenue reports.
Compile and interpret reports on a daily basis for the operation of the facility.
Qualifications
Education: High School Graduate. Some college a plus.
Experience: At least one year supervisory experience required; supervisory experience in the transportation and/or parking industry a plus. Prior supervisory experience managing a DOT‑regulated shuttle operations preferred.
License: Must have and maintain a valid CDL Class A, B or C Driver’s License (PASSENGER ENDORSEMENT if responsible for operating shuttle buses with 15+ passenger capacity).
DOT Medical Card: Required.
Availability: Shift requirements may vary; availability for 2nd shift, 3rd shift and/or week‑ends may be required.
Computer skills: Intermediate Microsoft Office (Excel, Word).
Desired: Knowledge of transportation (shuttle operations), DOT regulations, union contracts and payroll.
Competencies: Superior verbal and written communication, proactive with strong personal drive, proven customer service skills, willing to lead by example.
Physical demands: Regular standing, walking, handling cash and equipment; occasional lifting up to 50 lbs.
Salary Range $45,000 – $55,000 annually.
Benefits Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.
EEO Statement SP+ is an equal‑opportunity employer committed to recruiting, hiring, training and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics.
Location Buffalo, NY (US-NY-BUFFALO)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Software Development
#J-18808-Ljbffr