PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
Join us. (https://careers.pagerduty.com/) At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.
Principal Product Manager, Growth PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization across different verticals of our product. In this pivotal role, you’ll own the end‑to‑end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud.
Key Responsibilities
Lead the vision, strategy, and execution for AI growth products and services.
Lead vision, strategy, and execution for trial‑to‑paid conversion as well as existing customer optimization across the Operations Cloud.
Build and scale experimentation infrastructure and culture across product teams.
Guide products through optimization cycles, setting clear success criteria and stage‑gate criteria for conversion improvements.
Make data‑driven decisions to optimize user onboarding, activation, and expansion metrics.
Cross‑Functional Leadership & Enablement
Matrix‑manage eight engineers and a dedicated UX designer focused on growth initiatives.
Train and enable existing PMs to integrate growth mindset and experimentation practices.
Collaborate with the pricing team on packaging strategies that drive user adoption during consumption‑to‑model transitions.
Partner with Marketing, Sales, and Customer Success to define product‑led go‑to‑market strategies.
User Experience & Conversion Optimization
Transform fragmented trial experiences into cohesive user journeys that drive activation.
Build in‑product growth levers (upgrade prompts, usage dashboards, feature discovery workflows).
Optimize product navigation and information architecture for self‑service adoption.
Leverage AI capabilities to personalize and guide user experiences.
Analytics & Performance
Establish growth analytics capabilities to understand user behavior and conversion drivers.
Design and execute A/B and multivariate testing programs to optimize key growth metrics.
Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact.
Drive rapid iteration cycles with comfort for frequent testing and learning.
Basic Qualifications
Deep understanding of a developer and reliability engineer as an end user and how they relate to the rest of the organization.
Understanding of the relationship between the core end user and the buyer, and how that correlates with growth and retention.
Understanding of how modern organizations experience and desire incident‑management products.
7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations.
Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments.
Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks.
Strong analytical and problem‑solving skills with the ability to translate data insights into user experience improvements.
Matrix‑management experience leading engineering and design teams.
Proven ability to train and enable other PMs on growth practices and experimentation methodologies.
Preferred Qualifications
Experience building growth capabilities in organizations that balance sales‑led and product‑led motions.
Background in consumption‑based or usage‑based pricing model transitions.
Experience with AI/ML applications in growth optimization and user personalization.
Familiarity with developer tools, infrastructure, or enterprise operations platforms.
Track record building experimentation cultures across multiple product teams.
Strong business acumen with an understanding of enterprise customer adoption patterns and expansion motions.
Location Restrictions Australia
Northern Territory
Queensland
South Australia
Tasmania
Western Australia
Canada
Alberta
Manitoba
Newfoundland
Northwest Territories
Nunavut
PEI
Quebec
Saskatchewan
Yukon
United States
Alaska
Hawaii
Iowa
Louisiana
Mississippi
Nebraska
New Mexico
Oklahoma
Rhode Island
South Dakota
West Virginia
Wyoming
Where We Work PagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in eight major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer flexibility within these established locations but
cannot
employ candidates residing in the regions listed above.
How We Work Our values (https://careers.pagerduty.com/#values) guide how we serve customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions but what it means to be a Dau‑tonian.
What We Offer
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program (ESPP)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Duttonian Wellness Days & HibernationDuty—company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (local laws apply)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure.
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency. With a generative AI assistant at its core, PagerDuty helps teams detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across digital operations. Trusted by nearly half of the Fortune 500 and Forbes AI 50, and approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important; by applying you confirm you have read PagerDuty’s privacy policy (https://www.pagerduty.com/privacy-policy/).
We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application process. If you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr
Join us. (https://careers.pagerduty.com/) At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.
Principal Product Manager, Growth PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization across different verticals of our product. In this pivotal role, you’ll own the end‑to‑end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud.
Key Responsibilities
Lead the vision, strategy, and execution for AI growth products and services.
Lead vision, strategy, and execution for trial‑to‑paid conversion as well as existing customer optimization across the Operations Cloud.
Build and scale experimentation infrastructure and culture across product teams.
Guide products through optimization cycles, setting clear success criteria and stage‑gate criteria for conversion improvements.
Make data‑driven decisions to optimize user onboarding, activation, and expansion metrics.
Cross‑Functional Leadership & Enablement
Matrix‑manage eight engineers and a dedicated UX designer focused on growth initiatives.
Train and enable existing PMs to integrate growth mindset and experimentation practices.
Collaborate with the pricing team on packaging strategies that drive user adoption during consumption‑to‑model transitions.
Partner with Marketing, Sales, and Customer Success to define product‑led go‑to‑market strategies.
User Experience & Conversion Optimization
Transform fragmented trial experiences into cohesive user journeys that drive activation.
Build in‑product growth levers (upgrade prompts, usage dashboards, feature discovery workflows).
Optimize product navigation and information architecture for self‑service adoption.
Leverage AI capabilities to personalize and guide user experiences.
Analytics & Performance
Establish growth analytics capabilities to understand user behavior and conversion drivers.
Design and execute A/B and multivariate testing programs to optimize key growth metrics.
Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact.
Drive rapid iteration cycles with comfort for frequent testing and learning.
Basic Qualifications
Deep understanding of a developer and reliability engineer as an end user and how they relate to the rest of the organization.
Understanding of the relationship between the core end user and the buyer, and how that correlates with growth and retention.
Understanding of how modern organizations experience and desire incident‑management products.
7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations.
Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments.
Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks.
Strong analytical and problem‑solving skills with the ability to translate data insights into user experience improvements.
Matrix‑management experience leading engineering and design teams.
Proven ability to train and enable other PMs on growth practices and experimentation methodologies.
Preferred Qualifications
Experience building growth capabilities in organizations that balance sales‑led and product‑led motions.
Background in consumption‑based or usage‑based pricing model transitions.
Experience with AI/ML applications in growth optimization and user personalization.
Familiarity with developer tools, infrastructure, or enterprise operations platforms.
Track record building experimentation cultures across multiple product teams.
Strong business acumen with an understanding of enterprise customer adoption patterns and expansion motions.
Location Restrictions Australia
Northern Territory
Queensland
South Australia
Tasmania
Western Australia
Canada
Alberta
Manitoba
Newfoundland
Northwest Territories
Nunavut
PEI
Quebec
Saskatchewan
Yukon
United States
Alaska
Hawaii
Iowa
Louisiana
Mississippi
Nebraska
New Mexico
Oklahoma
Rhode Island
South Dakota
West Virginia
Wyoming
Where We Work PagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in eight major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer flexibility within these established locations but
cannot
employ candidates residing in the regions listed above.
How We Work Our values (https://careers.pagerduty.com/#values) guide how we serve customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions but what it means to be a Dau‑tonian.
What We Offer
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program (ESPP)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Duttonian Wellness Days & HibernationDuty—company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (local laws apply)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure.
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency. With a generative AI assistant at its core, PagerDuty helps teams detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across digital operations. Trusted by nearly half of the Fortune 500 and Forbes AI 50, and approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important; by applying you confirm you have read PagerDuty’s privacy policy (https://www.pagerduty.com/privacy-policy/).
We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application process. If you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr