salesforce.com, inc.
Software Architect - Observability Platform
salesforce.com, inc., San Francisco, California, United States, 94199
Software Architect - Observability Platform
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce and Google Cloud have embarked on a groundbreaking partnership worth $2.5 billion to revolutionize customer relationship management (CRM) through advanced artificial intelligence (AI). By integrating Google's Gemini AI models into Salesforce's Agentforce platform, we enable businesses to harness multimodal AI capabilities—processing images, audio, and video—to deliver unparalleled customer experiences. Join our team of talented engineers and help us advance the integration of Salesforce applications on Google Cloud Platform (GCP). You will build a platform on GCP to enable agentic solutions on Salesforce. Our Public Cloud engineering teams are responsible for innovating and maintaining a large‑scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users every day. Users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience of delivering large‑scale systems, and experience of owning services at very high scale in an efficient and automated way. Responsibilities
Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies Architect and implement large‑scale observability platforms Drive execution and delivery by collaborating with cross‑functional teams, architects, product owners, and engineers Be technically involved and work closely with product owner, other architects and engineering teams to build the best‑in‑class services and systems at scale Present architecture vision to executives, architecture councils and to the community beyond Salesforce Provide technical guidance, career development, and mentoring to team members Encourage ideas, have your point of view and lead with influence Make critical decisions, innovate aggressively while managing risk and ensure the success of the product Maintain and foster our culture by interviewing and hiring only the most qualified individuals with an eye toward diversity Contribute to development tasks such as coding and feature verification to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp Determine root‑cause for all production level incidents and write corresponding high‑quality RCA reports Experience / Skills Required
Masters / Bachelors degree required in Computer Science, Software Engineering, or equivalent experience Experience creating solution architecture of large‑scale observability platforms Experience architecting and designing systems for fault tolerance, scale‑out approaches, and stability Experience with contributions to open source projects desired Experience in one (and preferably more) of the following languages: Java, Python, or Go Experience working with AIOps or AI SRE related tooling to automate incident resolutions Define service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality Should have experience using and running monitoring systems like Prometheus, Splunk, Grafana, Zipkin, OTEL or similar systems Identify areas to improve service resiliency through techniques such as chaos engineering, performance/load testing, etc Working knowledge of Kubernetes, service mesh and other modern technologies/services on public cloud desirable Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption Service ownership experience of cloud based distributed services running at B2C scale Outstanding written and oral communication skills, including experience presenting to executive leadership and handling sensitive, critical issues Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve A strong adherent to software engineering best practices which enable building world class products such as unit testing, modular code, right abstractions, continuous integration mindset etc Strong data structure and algorithms skills and extensive programming experience, preferably in object oriented languages Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what's possible—for yourself, for AI, and the world. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Posting Statement: Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Salesforce believes in equality for all and leads the path to equality by creating an inclusive workplace free from discrimination. All employees and applicants are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California‑based roles, the base salary hiring range for this position is $251,900 to $384,100.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce and Google Cloud have embarked on a groundbreaking partnership worth $2.5 billion to revolutionize customer relationship management (CRM) through advanced artificial intelligence (AI). By integrating Google's Gemini AI models into Salesforce's Agentforce platform, we enable businesses to harness multimodal AI capabilities—processing images, audio, and video—to deliver unparalleled customer experiences. Join our team of talented engineers and help us advance the integration of Salesforce applications on Google Cloud Platform (GCP). You will build a platform on GCP to enable agentic solutions on Salesforce. Our Public Cloud engineering teams are responsible for innovating and maintaining a large‑scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users every day. Users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience of delivering large‑scale systems, and experience of owning services at very high scale in an efficient and automated way. Responsibilities
Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies Architect and implement large‑scale observability platforms Drive execution and delivery by collaborating with cross‑functional teams, architects, product owners, and engineers Be technically involved and work closely with product owner, other architects and engineering teams to build the best‑in‑class services and systems at scale Present architecture vision to executives, architecture councils and to the community beyond Salesforce Provide technical guidance, career development, and mentoring to team members Encourage ideas, have your point of view and lead with influence Make critical decisions, innovate aggressively while managing risk and ensure the success of the product Maintain and foster our culture by interviewing and hiring only the most qualified individuals with an eye toward diversity Contribute to development tasks such as coding and feature verification to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp Determine root‑cause for all production level incidents and write corresponding high‑quality RCA reports Experience / Skills Required
Masters / Bachelors degree required in Computer Science, Software Engineering, or equivalent experience Experience creating solution architecture of large‑scale observability platforms Experience architecting and designing systems for fault tolerance, scale‑out approaches, and stability Experience with contributions to open source projects desired Experience in one (and preferably more) of the following languages: Java, Python, or Go Experience working with AIOps or AI SRE related tooling to automate incident resolutions Define service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality Should have experience using and running monitoring systems like Prometheus, Splunk, Grafana, Zipkin, OTEL or similar systems Identify areas to improve service resiliency through techniques such as chaos engineering, performance/load testing, etc Working knowledge of Kubernetes, service mesh and other modern technologies/services on public cloud desirable Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption Service ownership experience of cloud based distributed services running at B2C scale Outstanding written and oral communication skills, including experience presenting to executive leadership and handling sensitive, critical issues Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve A strong adherent to software engineering best practices which enable building world class products such as unit testing, modular code, right abstractions, continuous integration mindset etc Strong data structure and algorithms skills and extensive programming experience, preferably in object oriented languages Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what's possible—for yourself, for AI, and the world. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Posting Statement: Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Salesforce believes in equality for all and leads the path to equality by creating an inclusive workplace free from discrimination. All employees and applicants are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California‑based roles, the base salary hiring range for this position is $251,900 to $384,100.
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