Aimbridge Hospitality
Marriott Knoxville Downtown - Director Front Office
Aimbridge Hospitality, Knoxville, Tennessee, United States, 37955
Marriott Knoxville Downtown - Director Front Office Address 525 Henley St, Knoxville, TN, 37902
Job Description
As a Director of Front Office, you would be responsible for directing and administering of allFront Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS
Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressiveFront Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Officemanagement experience is required.
Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
JOB RESPONSIBILITIES
Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implements and monitors all corporate marketing programs
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Runs and completes daily reports, analyze data and make decisions based on data
Resolves guest issues and concerns to guest satisfaction
Recruits, interviews and trains associates
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
Completes tasks or projects as assigned or as required.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay. Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.
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Job Description
As a Director of Front Office, you would be responsible for directing and administering of allFront Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS
Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressiveFront Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Officemanagement experience is required.
Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
JOB RESPONSIBILITIES
Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implements and monitors all corporate marketing programs
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Runs and completes daily reports, analyze data and make decisions based on data
Resolves guest issues and concerns to guest satisfaction
Recruits, interviews and trains associates
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
Completes tasks or projects as assigned or as required.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay. Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.
#J-18808-Ljbffr