Insight Global
Job Description
Develop and maintain project plans, timelines, and resource allocation. Utilize Jira for sprint planning, backlog management, and progress tracking. Coordinate workflows and documentation using Confluence. Oversee ITSM processes and ensure alignment with best practices (ITIL preferred). We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
Strong understanding of ITSM frameworks (ITIL preferred). Hands-on experience with: Jira ServiceNow (ITSM workflows) Confluence (documentation and collaboration) Proven experience in Agile and Scrum methodologies. Excellent communication, organizational, and stakeholder management skills.
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Develop and maintain project plans, timelines, and resource allocation. Utilize Jira for sprint planning, backlog management, and progress tracking. Coordinate workflows and documentation using Confluence. Oversee ITSM processes and ensure alignment with best practices (ITIL preferred). We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
Strong understanding of ITSM frameworks (ITIL preferred). Hands-on experience with: Jira ServiceNow (ITSM workflows) Confluence (documentation and collaboration) Proven experience in Agile and Scrum methodologies. Excellent communication, organizational, and stakeholder management skills.
#J-18808-Ljbffr