Gusto
Senior Product Manager, Unified Service Platform
Join our Unified Service Platform team as a Senior Product Manager and lead the strategy and execution for AI‑driven experiences that make customer support faster, more personalized, and more scalable.
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers.
What Product Management Is Like At Gusto
We’re looking for high‑autonomy, entrepreneurial PMs to build high‑impact solutions.
Our PM team is lean, giving you a high degree of impact and ownership.
We serve small and medium businesses and care deeply about lifting up business owners.
About the Role Lead strategy and execution for AI/ML‑powered experiences spanning smart self‑service, agent tooling, routing and escalation, and AI‑enabled insights. Own metrics and experiments, partner on model design, influence stakeholders, mentor other PMs, and build cross‑functional alignment.
Day‑to‑Day Responsibilities
Translate customer needs and market insights into a robust product strategy.
Manage the product lifecycle from concept through launch and refinement.
Drive revenue growth and improve customer engagement through strategic optimization.
Lead initiatives to enhance customer satisfaction and loyalty.
Collaborate closely with design, engineering, data, and operations to build AI/ML‑powered tools.
Employ a customer‑centric approach, executing A/B tests and data‑driven insights.
What We're Looking For
5+ years of product management experience, with a track record of improving CX and impacting revenue.
Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue.
Strategic decision‑making ability, balancing long‑term objectives with immediate successes.
Bias for action, combined empathy and strong organizational skills.
Proven ability to work effectively with cross‑functional teams and influence without authority.
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
#J-18808-Ljbffr
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers.
What Product Management Is Like At Gusto
We’re looking for high‑autonomy, entrepreneurial PMs to build high‑impact solutions.
Our PM team is lean, giving you a high degree of impact and ownership.
We serve small and medium businesses and care deeply about lifting up business owners.
About the Role Lead strategy and execution for AI/ML‑powered experiences spanning smart self‑service, agent tooling, routing and escalation, and AI‑enabled insights. Own metrics and experiments, partner on model design, influence stakeholders, mentor other PMs, and build cross‑functional alignment.
Day‑to‑Day Responsibilities
Translate customer needs and market insights into a robust product strategy.
Manage the product lifecycle from concept through launch and refinement.
Drive revenue growth and improve customer engagement through strategic optimization.
Lead initiatives to enhance customer satisfaction and loyalty.
Collaborate closely with design, engineering, data, and operations to build AI/ML‑powered tools.
Employ a customer‑centric approach, executing A/B tests and data‑driven insights.
What We're Looking For
5+ years of product management experience, with a track record of improving CX and impacting revenue.
Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue.
Strategic decision‑making ability, balancing long‑term objectives with immediate successes.
Bias for action, combined empathy and strong organizational skills.
Proven ability to work effectively with cross‑functional teams and influence without authority.
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
#J-18808-Ljbffr