MedStar Health
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Patient Service Coordinator
role at
MedStar Health
Baltimore, MD
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, processes Time‑of‑Service (TOS) payments, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards; complies with governmental and accreditation regulations.
Manages the intake of patients into the practice: screens for emergent conditions, registers, verifies insurance, and explains patient responsibility regarding payment for services and co‑pays. Collects copayment prior to care, posts TOS payments, reviews encounter forms, prepares charge batches, and ensures appropriate and timely status assignment of all appointments.
Schedules appointments including follow‑up and referral appointments; completes requisitions for tests as applicable.
Answers the telephone in accordance with the policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls appropriately and timely.
Prepares updates, copies, forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical records.
Contacts patients regarding missed appointments; monitors and tracks no‑shows and enters data into the system.
Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
Supports organization initiatives related to new technology, clinical programs, and improving the patient experience; seeks opportunities for improvement in all administrative processes and services.
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team; interacts effectively with colleagues, medical providers, and others to communicate essential information and ensure a high level of patient experience.
Takes personal responsibility for the neat appearance of the work location, including front office reception area, break room, and other assigned areas, assuring each area represents MedStar Health in a positive manner.
Participates in meetings and on committees as needed or assigned.
Adheres to MedStar’s High Reliability Organization (HRO) principles and embodies Just Culture standards.
Participates in multidisciplinary quality and service improvement teams.
Minimal Qualifications Education
High School Diploma or GED required.
One year of relevant education may be substituted for one year of required work experience.
Experience
Less than 1 year 6 months – 1 year experience providing high‑quality customer service, preferably in a health‑care setting. Preference given to candidates whose experience includes the use of computerized scheduling and registration systems and electronic records.
Working knowledge of IDX/GE Centricity business preferred.
Licenses and Certifications
CPR – Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations (includes BLS and NRP); required for healthcare providers from the American Heart Association (AHA) or American Red Cross within 90 days.
Additional unit/specialty certifications may vary by department or business unit.
Knowledge, Skills, and Abilities
Excellent interpersonal communication and customer service skills and good telephone etiquette.
Knowledge of medical terminology and effective oral and written communication skills.
Ability to perform in a high‑pressure environment, organize and prioritize work, and deal effectively and professionally with a variety of individuals while supporting and monitoring the needs of multiple medical providers.
This Position Has a Hiring Range of USD $18.70 – $32.72 per hour.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at MedStar Health by 2x.
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Patient Service Coordinator
role at
MedStar Health
Baltimore, MD
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, processes Time‑of‑Service (TOS) payments, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards; complies with governmental and accreditation regulations.
Manages the intake of patients into the practice: screens for emergent conditions, registers, verifies insurance, and explains patient responsibility regarding payment for services and co‑pays. Collects copayment prior to care, posts TOS payments, reviews encounter forms, prepares charge batches, and ensures appropriate and timely status assignment of all appointments.
Schedules appointments including follow‑up and referral appointments; completes requisitions for tests as applicable.
Answers the telephone in accordance with the policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls appropriately and timely.
Prepares updates, copies, forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical records.
Contacts patients regarding missed appointments; monitors and tracks no‑shows and enters data into the system.
Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
Supports organization initiatives related to new technology, clinical programs, and improving the patient experience; seeks opportunities for improvement in all administrative processes and services.
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team; interacts effectively with colleagues, medical providers, and others to communicate essential information and ensure a high level of patient experience.
Takes personal responsibility for the neat appearance of the work location, including front office reception area, break room, and other assigned areas, assuring each area represents MedStar Health in a positive manner.
Participates in meetings and on committees as needed or assigned.
Adheres to MedStar’s High Reliability Organization (HRO) principles and embodies Just Culture standards.
Participates in multidisciplinary quality and service improvement teams.
Minimal Qualifications Education
High School Diploma or GED required.
One year of relevant education may be substituted for one year of required work experience.
Experience
Less than 1 year 6 months – 1 year experience providing high‑quality customer service, preferably in a health‑care setting. Preference given to candidates whose experience includes the use of computerized scheduling and registration systems and electronic records.
Working knowledge of IDX/GE Centricity business preferred.
Licenses and Certifications
CPR – Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations (includes BLS and NRP); required for healthcare providers from the American Heart Association (AHA) or American Red Cross within 90 days.
Additional unit/specialty certifications may vary by department or business unit.
Knowledge, Skills, and Abilities
Excellent interpersonal communication and customer service skills and good telephone etiquette.
Knowledge of medical terminology and effective oral and written communication skills.
Ability to perform in a high‑pressure environment, organize and prioritize work, and deal effectively and professionally with a variety of individuals while supporting and monitoring the needs of multiple medical providers.
This Position Has a Hiring Range of USD $18.70 – $32.72 per hour.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at MedStar Health by 2x.
#J-18808-Ljbffr