Williams Lea
Receptionist
Salary: £20,304 per annum, plus company benefits
Location: Upper Borough Court, Upper Borough Walls, Bath, BA1 1RG
Contract: Permanent, part time
Shifts: 30 hours per week worked Mon, Tue, Thu, and Fri between 08:30-17:30 on a rota with a 1‑hour unpaid break
Work Model: Fully onsite
Williams Lea seeks a Receptionist to join our team!
Williams Lea is the leading global provider of skilled, technology‑enabled, business‑critical support services, with long‑term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities and through best‑cost company offshore locations.
Purpose of role
The Receptionist is the first point of contact for those calling or visiting our client’s office. As a brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task undertaken must be delivered with an exceptional customer‑service approach.
Key responsibilities
Answer incoming calls on a multi‑line phone system in a cordial, professional and timely manner; transfer calls to appropriate individuals.
Greet clients and visitors to the office with warmth and professionalism; notify employees of visitors’ arrival when necessary.
Provide high‑level services to staff, clients and guests.
Communicate with manager and client on job or deadline issues.
Handle additional projects as assigned; manage sensitive and/or confidential documents and information.
Personal attributes
Minimum of two years receptionist, switchboard or administrative assistant experience, preferable in banking, legal or large corporate environments.
Exceptional customer‑service skills to effectively greet and communicate with callers and visitors.
Ability and willingness to learn in‑depth knowledge of the company (the business and employees) to handle calls and visitors more efficiently.
Ability to work in a fast‑paced team environment.
Ability to communicate effectively and professionally with co‑workers and clients.
Attention to detail with an emphasis on accuracy and quality.
Intermediate computer skills, including Microsoft Word and Excel.
Ability to prioritise work to balance multiple projects and deadlines.
Excellent verbal and written communication skills.
Self‑motivated and capable of multi‑tasking.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being, we offer a comprehensive benefits package:
25 days holiday, plus bank holidays (pro‑rata for part‑time roles)
Salary sacrifice schemes, retail vouchers (including the TechScheme for gadgets such as Smart TVs, laptops, computers, or household appliances)
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle‑to‑work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer dedicated to offering each employee an enjoyable, challenging and rewarding career with future development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at ...
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