Manulife Financial
We are seeking a Lead Technical Program Manager (Director level, individual contributor) to lead, learn, and grow with our team! This unique role will be based in Toronto, Canada (highly preferred) or Boston, USA, supporting our transformation journey in the Global High Net Worth (GHNW) business.
Our GHNW business is undergoing a three-year transformation to build a new technology platform for our international broker business, expanding across Asia and other jurisdictions. Recent milestones include the first major implementation of Salesforce for New Business and Underwriting, with ongoing initiatives in Policy Administration, Compensation, Customer/Broker Servicing Portal, Correspondence, and other areas to build the new digital platform.
You will lead multiple initiatives, collaborating with stakeholders across geographic locations, and be instrumental in delivering value to our end customers. We are looking for passionate, motivated individuals to join our exciting journey as we grow, pioneer, and innovate!
Work Arrangement & Location
Hybrid:
3 days in office, 2 days from home; Remote working option is not available.
Office Location:
Boston – USA (preferred) or Toronto - Canada
Work timings:
This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis.
Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others), including:
Interacting with global business users to gather high-level project scope
Supporting business in preparing business cases or BoW exercises
Creating/supporting resource strategy and onboarding
Managing stakeholder/sponsor expectations and ensuring project delivery
Preparing and communicating all project-related plans (project, quality, communication)
Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects
Coordinating with teams across locations to develop IT project release roadmap/plan
Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery
Monitoring and reporting status to stakeholders throughout the program lifecycle
Setting guidelines to ensure deliverables follow Manulife standards
Leading and setting up production operation team post-implementation
Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)
Managing and communicating project milestones (scope, cost, time)
Preparing/reviewing SOW documents, including IT budgets
Negotiating/managing vendor deliverables from a project perspective
Required Qualifications
Degree in Information Systems/Technology or related discipline with a strong technical background
At least 10+ years IT industry experience
At least 5 years of in-depth project/program management experience
At least 5 years of experience in technical development prior to project management
Experience leading complex, large IT system rollouts in financial institutions
Skilled in managing senior stakeholders and IT steerco
Preferred experience with global/regional/local projects
Well-versed in all SDLC phases; experienced in traditional and agile projects
Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)
Hands-on in preparing/reviewing high-quality IT project management documents
Strong experience managing virtual teams
Experience in life insurance administration systems and finance industry preferred
Knowledge of JAVA, Angular, microservices, data management preferred
Excellent presentation, communication, and interpersonal skills
Fast learner, able to acquire new technology quickly
Preferred Qualifications
Experience working in large complex environment is a definite plus
Experience from large Financial institution is a definite plus
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Salary range is expected to be between $124,250.00 USD - $230,750.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Our GHNW business is undergoing a three-year transformation to build a new technology platform for our international broker business, expanding across Asia and other jurisdictions. Recent milestones include the first major implementation of Salesforce for New Business and Underwriting, with ongoing initiatives in Policy Administration, Compensation, Customer/Broker Servicing Portal, Correspondence, and other areas to build the new digital platform.
You will lead multiple initiatives, collaborating with stakeholders across geographic locations, and be instrumental in delivering value to our end customers. We are looking for passionate, motivated individuals to join our exciting journey as we grow, pioneer, and innovate!
Work Arrangement & Location
Hybrid:
3 days in office, 2 days from home; Remote working option is not available.
Office Location:
Boston – USA (preferred) or Toronto - Canada
Work timings:
This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis.
Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others), including:
Interacting with global business users to gather high-level project scope
Supporting business in preparing business cases or BoW exercises
Creating/supporting resource strategy and onboarding
Managing stakeholder/sponsor expectations and ensuring project delivery
Preparing and communicating all project-related plans (project, quality, communication)
Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects
Coordinating with teams across locations to develop IT project release roadmap/plan
Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery
Monitoring and reporting status to stakeholders throughout the program lifecycle
Setting guidelines to ensure deliverables follow Manulife standards
Leading and setting up production operation team post-implementation
Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)
Managing and communicating project milestones (scope, cost, time)
Preparing/reviewing SOW documents, including IT budgets
Negotiating/managing vendor deliverables from a project perspective
Required Qualifications
Degree in Information Systems/Technology or related discipline with a strong technical background
At least 10+ years IT industry experience
At least 5 years of in-depth project/program management experience
At least 5 years of experience in technical development prior to project management
Experience leading complex, large IT system rollouts in financial institutions
Skilled in managing senior stakeholders and IT steerco
Preferred experience with global/regional/local projects
Well-versed in all SDLC phases; experienced in traditional and agile projects
Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)
Hands-on in preparing/reviewing high-quality IT project management documents
Strong experience managing virtual teams
Experience in life insurance administration systems and finance industry preferred
Knowledge of JAVA, Angular, microservices, data management preferred
Excellent presentation, communication, and interpersonal skills
Fast learner, able to acquire new technology quickly
Preferred Qualifications
Experience working in large complex environment is a definite plus
Experience from large Financial institution is a definite plus
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Salary range is expected to be between $124,250.00 USD - $230,750.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr