Insomnia Cookies
Store Operations Manager (GM)
Insomnia Cookies, San Francisco, California, United States, 94199
Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our SOMA store located at 390 1st Street San Francisco, CA 94105.
Base pay range $26.00/hr - $29.00/hr
Competitive hourly wage ($26.00 - $29.00 per hr.) + bonus compensation package
Excellent comprehensive benefits coverage including medical, dental, vision & pet insurance plans
401K with contribution match
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
Comp & Sweet Position Perks
Competitive hourly wage ($26.00 - $29.00 per hr.) + bonus compensation package
$50.00 per month cellphone data plan stipend
Excellent comprehensive benefits coverage including medical, dental, vision & pet insurance plans
401K with contribution match
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
Enrollment in our Cookie College learning/training platform
Free cookies, awesome swag and so much more
Job Duties & Position Focus
Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness
Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity for all team members
Manage and audit inventory to maintain proper controls
Create and execute fun, local marketing drops
Create and drive in-store recognition programs/contests
What we seek
3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Benevolent leadership style with a player-coach mentality during day-to-day management of the business
Innate sense of true hospitality and ability to deliver exceptional customer service to all guests
Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Familiarity with using commercial convection ovens - a plus
About us Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible.”
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Base pay range $26.00/hr - $29.00/hr
Competitive hourly wage ($26.00 - $29.00 per hr.) + bonus compensation package
Excellent comprehensive benefits coverage including medical, dental, vision & pet insurance plans
401K with contribution match
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
Comp & Sweet Position Perks
Competitive hourly wage ($26.00 - $29.00 per hr.) + bonus compensation package
$50.00 per month cellphone data plan stipend
Excellent comprehensive benefits coverage including medical, dental, vision & pet insurance plans
401K with contribution match
2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
Enrollment in our Cookie College learning/training platform
Free cookies, awesome swag and so much more
Job Duties & Position Focus
Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness
Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity for all team members
Manage and audit inventory to maintain proper controls
Create and execute fun, local marketing drops
Create and drive in-store recognition programs/contests
What we seek
3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
Benevolent leadership style with a player-coach mentality during day-to-day management of the business
Innate sense of true hospitality and ability to deliver exceptional customer service to all guests
Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
Familiarity with using commercial convection ovens - a plus
About us Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible.”
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr