Ascendis Pharma
Regional Director Patient Access Liaison - East
Ascendis Pharma, Baltimore, Maryland, United States, 21276
Regional Director Patient Access Liaison - East
Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease and Oncology. Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues. Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.
Key Responsibilities
Lead and develop the PAL team in a dedicated region, providing guidance, support, and professional development opportunities.
Collaborate with the Head, Field Operations & Strategic Engagement to develop and implement strategies to improve patient access to therapy, ongoing support, and service delivery.
Collaborate with Commercial Training & Development to coordinate comprehensive training and onboarding programs for new PALs, ensuring proficiency in program protocols and procedures and fostering a culture of continuous learning.
Provide ongoing coaching and development opportunities to enhance the skills and knowledge of team members.
Assist the PAL team with prompt resolution of escalated patient inquiries.
Collaborate with cross-functional team leadership, as well as external vendors to address patient access or treatment barriers.
Identify opportunities for process improvement and lead initiatives to enhance operational efficiency and patient experience.
Monitor and analyze patient and care team feedback and data in performance reports to proactively identify trends and areas for improvement.
Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product quality complaints.
Ensure compliance with all relevant regulations and standards.
Prepare and present reports on team performance to senior management.
Qualifications
Bachelor’s Degree AND at least 8 years of experience in direct patient support or advocacy; experience with rare disease and/or specialty products with complex administration (e.g., injection, infusion) preferred.
Minimum of 2 years of direct experience in patient services or field team leadership or related people management/oversight role.
Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
Experience in patient education and understanding of and working through reimbursement obstacles.
Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
Strong analytical skills with the ability to report insightful regional activity and make informed decisions.
Ability to work effectively and autonomously in a team environment and communicate with cross-functional leaders, vendors, and other partners.
Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
Strong leadership and team management skills.
Adherence to all company compliance programs and policies is required.
Benefits
401(k) plan with company match
Medical, dental, and vision plans
Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
Company-provided short and long-term disability benefits
Unique offerings of Pet Insurance and Legal Insurance
Employee Assistance Program
Employee Discounts
Professional Development
Health Saving Account (HSA)
Flexible Spending Accounts
Various incentive compensation plans
Accident, Critical Illness, and Hospital Indemnity Insurance
Mental Health resources
Paid leave benefits for new parents
Salary and Compensation:
The annual base salary for this position is $200,000 – $215,000. Additional compensation may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.
Location:
Baltimore, MD
Seniority level:
Director
Employment type:
Full-time
Job function:
Health Care Provider
Referral information: referrals increase your chances of interviewing at Ascendis by 2x.
#J-18808-Ljbffr
Key Responsibilities
Lead and develop the PAL team in a dedicated region, providing guidance, support, and professional development opportunities.
Collaborate with the Head, Field Operations & Strategic Engagement to develop and implement strategies to improve patient access to therapy, ongoing support, and service delivery.
Collaborate with Commercial Training & Development to coordinate comprehensive training and onboarding programs for new PALs, ensuring proficiency in program protocols and procedures and fostering a culture of continuous learning.
Provide ongoing coaching and development opportunities to enhance the skills and knowledge of team members.
Assist the PAL team with prompt resolution of escalated patient inquiries.
Collaborate with cross-functional team leadership, as well as external vendors to address patient access or treatment barriers.
Identify opportunities for process improvement and lead initiatives to enhance operational efficiency and patient experience.
Monitor and analyze patient and care team feedback and data in performance reports to proactively identify trends and areas for improvement.
Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product quality complaints.
Ensure compliance with all relevant regulations and standards.
Prepare and present reports on team performance to senior management.
Qualifications
Bachelor’s Degree AND at least 8 years of experience in direct patient support or advocacy; experience with rare disease and/or specialty products with complex administration (e.g., injection, infusion) preferred.
Minimum of 2 years of direct experience in patient services or field team leadership or related people management/oversight role.
Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
Experience in patient education and understanding of and working through reimbursement obstacles.
Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
Strong analytical skills with the ability to report insightful regional activity and make informed decisions.
Ability to work effectively and autonomously in a team environment and communicate with cross-functional leaders, vendors, and other partners.
Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
Strong leadership and team management skills.
Adherence to all company compliance programs and policies is required.
Benefits
401(k) plan with company match
Medical, dental, and vision plans
Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
Company-provided short and long-term disability benefits
Unique offerings of Pet Insurance and Legal Insurance
Employee Assistance Program
Employee Discounts
Professional Development
Health Saving Account (HSA)
Flexible Spending Accounts
Various incentive compensation plans
Accident, Critical Illness, and Hospital Indemnity Insurance
Mental Health resources
Paid leave benefits for new parents
Salary and Compensation:
The annual base salary for this position is $200,000 – $215,000. Additional compensation may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.
Location:
Baltimore, MD
Seniority level:
Director
Employment type:
Full-time
Job function:
Health Care Provider
Referral information: referrals increase your chances of interviewing at Ascendis by 2x.
#J-18808-Ljbffr