LTV.ai
Enterprise Customer Success Manager - Key Accounts
LTV.ai, San Francisco, California, United States, 94199
Enterprise Customer Success Manager - Key Accounts
At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.
What you’ll do
Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
Drive onboarding, implementation, and long-term success with LTV.ai’s platform
Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
Gather feedback and act as the internal voice of the customer – informing product, features, and go‑to‑market strategy
Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces LTV.ai’s value
Help build scalable systems, playbooks, and tooling for success as we grow the CS org
What we’re looking for (ideally)
3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or MarTech companies
Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
Experience working with large‑scale DTC brands ($50M–$500M+ GMV)
Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows
An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly
Excellent communication skills – you’re comfortable advising VP/C‑suite clients and leading strategy calls
Strong ownership mentality with a bias for action and continual optimization
Compensation + Benefits
Base depends a lot on the person but we reward A players
Equity included
If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly at asad@ltv.ai – we’d love to hear from you.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Technology, Information and Internet
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What you’ll do
Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
Drive onboarding, implementation, and long-term success with LTV.ai’s platform
Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
Gather feedback and act as the internal voice of the customer – informing product, features, and go‑to‑market strategy
Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces LTV.ai’s value
Help build scalable systems, playbooks, and tooling for success as we grow the CS org
What we’re looking for (ideally)
3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or MarTech companies
Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
Experience working with large‑scale DTC brands ($50M–$500M+ GMV)
Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows
An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly
Excellent communication skills – you’re comfortable advising VP/C‑suite clients and leading strategy calls
Strong ownership mentality with a bias for action and continual optimization
Compensation + Benefits
Base depends a lot on the person but we reward A players
Equity included
If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly at asad@ltv.ai – we’d love to hear from you.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Technology, Information and Internet
#J-18808-Ljbffr