Macerich
Operations (Facilities) Manager - Pacific View Mall
Macerich, Ventura, California, United States
Operations (Facilities) Manager - Pacific View Mall
Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career.
The Position On Our Team The Operations Manager is responsible for the cost‑effective operation, care, preventative maintenance, and long‑term preservation of the physical assets of the property. The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor‑based resources to provide a pleasant, attractive, and safe environment for customers and retailers. The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results. It is the responsibility of the Operations Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the General Manager in the development and implementation of all strategic initiatives and any other mall related programs, as required.
Disability accommodations are available for qualified applicants.
In This Role, You Will Physical Assets
Supervise, per agreements, all in‑house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.
Implement and administer all preventative maintenance programs, including all required logs and records with service providers.
Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
Conduct required, regular inspections of all common area facilities/systems and report results to the General Manager.
Review building operations and procedures and provide advice, guidance and recommendations on mechanical and construction related issues to ensure corporate programs are being followed.
Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.
Inspect and communicate property policies and procedures to tenants to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities. Respond to tenant inquiries, complaints and/or suggestions.
All other duties as assigned.
Sustainability & Energy Control
Manage all energy management systems to ensure daily optimal operational efficiency. This includes ensuring that all EMS programs and systems are operating as designed, the proper operation and maintenance of the physical assets of the system, vendor software maintenance and upgrades, and the correct scheduling of lights, HVAC and all other appropriate applications.
All other duties as assigned.
Financial
Review and approve all financial and expense documentation, as directed by company policy.
Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within the center’s operations. Focus on minimizing expenses by efficient use of workforce and materials; ensure compliance to corporate procurement programs where applicable.
All other duties as assigned.
Capital & CAM Projects
Develop with the General Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.
Maintain documentation and copies of all CAPEX, construction and other project bid processes, as directed by company policy.
Manage all capital and owner related construction issues/projects, reporting progress throughout project to the General Manager.
Actively manage the negotiation, approval and monitoring of all executed contracts.
All other duties as assigned.
Environmental Health & Safety (EHS) Programs
Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tracking all aspects of the program. Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures.
Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory and emergency response.
Serve as the primary role of the mall safety coordinator. Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations and conduct safety meetings with written minutes.
All other duties as assigned.
Tenant Coordination
Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.
Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.
Conduct pre‑construction and subsequent follow‑up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.
All other duties as assigned.
The Employer retains the right to change or assign other duties to this position.
What You Bring To Macerich
Minimum of 4-7 years combined experience in facility operations and commercial construction, preferably in the retail real estate sector.
Be highly self‑motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration.
Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint and Outlook.
Ability to lift up to 20 lbs.
Ability to climb vertical ladders in excess of 20 feet.
Must be able to read blueprints.
Salary Estimated compensation for this position is: $90,000 to $115,000 (Annual) + 15% Annual Bonus Eligibility.
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant education, experience, skills, abilities, geographic location, internal equity and alignment to market data.
Benefits As an employee with Macerich, you will also benefit from the following:
Best‑in‑class benefits with affordable employee contribution levels.
Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.
Savings accounts for your future through 401(k) and Health Savings Accounts.
Participation in the Company stock program at a discount.
24 paid volunteer hours annually and employer charitable match benefit.
A sense of belonging fostered by wellness, satisfaction, diversity and inclusion.
Why Macerich We create places where people come together. Macerich is reinventing the retail experience by bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. With 44 properties in some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into a vision for Regional Town Centers for everyone.
Our Culture of Belonging At Macerich, we prioritize diversity, inclusivity and equity, benefiting our employees, workplaces and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti‑Harassment, Discrimination and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities.
We strive to be leaders in our industry by operating properties that prioritize responsible stewardship of our resources for the benefit of our tenants, guests, investors, employees, communities, industry partners and the planet. We are also committed to creating a diverse, inclusive and equitable workplace where all employees can thrive.
#J-18808-Ljbffr
The Position On Our Team The Operations Manager is responsible for the cost‑effective operation, care, preventative maintenance, and long‑term preservation of the physical assets of the property. The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor‑based resources to provide a pleasant, attractive, and safe environment for customers and retailers. The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results. It is the responsibility of the Operations Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the General Manager in the development and implementation of all strategic initiatives and any other mall related programs, as required.
Disability accommodations are available for qualified applicants.
In This Role, You Will Physical Assets
Supervise, per agreements, all in‑house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.
Implement and administer all preventative maintenance programs, including all required logs and records with service providers.
Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
Conduct required, regular inspections of all common area facilities/systems and report results to the General Manager.
Review building operations and procedures and provide advice, guidance and recommendations on mechanical and construction related issues to ensure corporate programs are being followed.
Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.
Inspect and communicate property policies and procedures to tenants to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities. Respond to tenant inquiries, complaints and/or suggestions.
All other duties as assigned.
Sustainability & Energy Control
Manage all energy management systems to ensure daily optimal operational efficiency. This includes ensuring that all EMS programs and systems are operating as designed, the proper operation and maintenance of the physical assets of the system, vendor software maintenance and upgrades, and the correct scheduling of lights, HVAC and all other appropriate applications.
All other duties as assigned.
Financial
Review and approve all financial and expense documentation, as directed by company policy.
Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within the center’s operations. Focus on minimizing expenses by efficient use of workforce and materials; ensure compliance to corporate procurement programs where applicable.
All other duties as assigned.
Capital & CAM Projects
Develop with the General Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.
Maintain documentation and copies of all CAPEX, construction and other project bid processes, as directed by company policy.
Manage all capital and owner related construction issues/projects, reporting progress throughout project to the General Manager.
Actively manage the negotiation, approval and monitoring of all executed contracts.
All other duties as assigned.
Environmental Health & Safety (EHS) Programs
Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tracking all aspects of the program. Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures.
Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory and emergency response.
Serve as the primary role of the mall safety coordinator. Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations and conduct safety meetings with written minutes.
All other duties as assigned.
Tenant Coordination
Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.
Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.
Conduct pre‑construction and subsequent follow‑up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.
All other duties as assigned.
The Employer retains the right to change or assign other duties to this position.
What You Bring To Macerich
Minimum of 4-7 years combined experience in facility operations and commercial construction, preferably in the retail real estate sector.
Be highly self‑motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration.
Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint and Outlook.
Ability to lift up to 20 lbs.
Ability to climb vertical ladders in excess of 20 feet.
Must be able to read blueprints.
Salary Estimated compensation for this position is: $90,000 to $115,000 (Annual) + 15% Annual Bonus Eligibility.
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant education, experience, skills, abilities, geographic location, internal equity and alignment to market data.
Benefits As an employee with Macerich, you will also benefit from the following:
Best‑in‑class benefits with affordable employee contribution levels.
Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.
Savings accounts for your future through 401(k) and Health Savings Accounts.
Participation in the Company stock program at a discount.
24 paid volunteer hours annually and employer charitable match benefit.
A sense of belonging fostered by wellness, satisfaction, diversity and inclusion.
Why Macerich We create places where people come together. Macerich is reinventing the retail experience by bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. With 44 properties in some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into a vision for Regional Town Centers for everyone.
Our Culture of Belonging At Macerich, we prioritize diversity, inclusivity and equity, benefiting our employees, workplaces and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti‑Harassment, Discrimination and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities.
We strive to be leaders in our industry by operating properties that prioritize responsible stewardship of our resources for the benefit of our tenants, guests, investors, employees, communities, industry partners and the planet. We are also committed to creating a diverse, inclusive and equitable workplace where all employees can thrive.
#J-18808-Ljbffr