Customer Service Specialist Job at Rollins, Inc. in Wilmington

Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to volunteer and give back.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to efficiently minimize drive time and distance, recommending alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

We Offer

• Competitive earnings starting at $18 to $20 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession‑resistant industry.
• You have a service‑oriented mindset that builds loyalty and trust with customers.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to keep learning, improving, and developing as a leader.
• You want to join a company that supports the community.
• You want a career with purpose at a mission‑driven company that values
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Physical Requirements

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services