South Shore YMCA
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Member Service OperationsManager -
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South Shore YMCA 5 days ago Be among the first 25 applicants Join to apply for the
Member Service OperationsManager -
role at
South Shore YMCA Description
The Membership Operations Manager is a key leadership role responsible for the daily operations of the Membership Department, ensuring an exceptional experience for all YMCA members, staff, and volunteers. This position oversees the front-line service team and facility operations during assigned hours, helping to create a welcoming, safe, and engaging environment aligned with the YMCA’s mission and values. This role plays a critical part in supporting member retention, staff development, and overall Association success. Description
The Membership Operations Manager is a key leadership role responsible for the daily operations of the Membership Department, ensuring an exceptional experience for all YMCA members, staff, and volunteers. This position oversees the front-line service team and facility operations during assigned hours, helping to create a welcoming, safe, and engaging environment aligned with the YMCA’s mission and values. This role plays a critical part in supporting member retention, staff development, and overall Association success.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
Reports to: Membership Director – Member Service
Key Responsibilities
Member & Staff Engagement
Deliver an outstanding member experience by ensuring high standards in service delivery and operational consistency. Foster strong relationships with members, addressing concerns and resolving issues promptly and professionally. Actively lead and coach part-time staff in delivering excellent customer service and promoting YMCA programs and services. Give facility tours, guiding prospective members based on their interests and needs.
Operations & Administration
Oversee daily operations of the Membership Department and facility during scheduled shifts. Ensure accurate membership records, program registrations, and financial transactions including bank drafts and daily cash balancing. Implement and monitor opening and closing procedures, including facility walkthroughs and security protocols. Complete and review incident reports, maintain compliance with safety procedures, and ensure a clean and organized front desk area.
Leadership & Team Development
Recruit, train, supervise, and evaluate member service staff. Collaborate with Training & Development to identify and address training needs. Schedule and conduct performance reviews and maintain employee certifications and training records.
Community & Volunteer Engagement
Support YMCA volunteer initiatives and help foster a culture of community involvement. Represent the South Shore YMCA at outreach events and help build relationships with local organizations.
Facility Oversight
Partner with facility and program teams to ensure safe, clean, and welcoming spaces for all members. Support basic front desk housekeeping and ensure facility readiness.
COMMUNITY INVOLVEMENT & SUPPORT
Engages and builds collaborative relationships with community organizations. Represents the South Shore YMCA at community and YMCA fundraising events
Required Schedule
Must be able to work Tuesday to Saturday between 12:00 PM and 8:00 PM
Qualifications
Bachelor's degree in business administration, Marketing, or a related field; equivalent combination of education and relevant experience will be considered. Minimum of three (3) years of progressive leadership experience in sales, customer service, or membership-based operations, including the supervision of part-time staff. Proven ability to lead and motivate teams to achieve service and sales goals in a fast-paced, dynamic environment. Exceptional interpersonal, verbal, and written communication skills, with a strong emphasis on relationship building, member engagement, and conflict resolution. Demonstrated ability to deliver high-quality presentations, facilitate negotiations, and effectively resolve member and staff concerns. Highly organized with excellent time management skills and attention to detail. Proficient in general clerical duties and computer applications; ability to quickly learn and adapt to new software platforms. Financial acumen, including experience handling point-of-sale transactions, balancing drawers, and maintaining accurate financial records. Comfortable working with individuals from diverse backgrounds and committed to fostering an inclusive, welcoming environment. Ability to maintain confidentiality and demonstrate sound judgment in handling sensitive information. Strong collaborative mindset with the ability to work effectively across departments and with community stakeholders. Demonstrated commitment to the mission, values, and strategic goals of the South Shore YMCA. Flexible and adaptable, with a positive attitude and willingness to work evenings, weekends, and holidays as needed.
PHYSICAL DEMANDS
Ability to travel locally. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Part-time Job function
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Member Service OperationsManager -
role at
South Shore YMCA 5 days ago Be among the first 25 applicants Join to apply for the
Member Service OperationsManager -
role at
South Shore YMCA Description
The Membership Operations Manager is a key leadership role responsible for the daily operations of the Membership Department, ensuring an exceptional experience for all YMCA members, staff, and volunteers. This position oversees the front-line service team and facility operations during assigned hours, helping to create a welcoming, safe, and engaging environment aligned with the YMCA’s mission and values. This role plays a critical part in supporting member retention, staff development, and overall Association success. Description
The Membership Operations Manager is a key leadership role responsible for the daily operations of the Membership Department, ensuring an exceptional experience for all YMCA members, staff, and volunteers. This position oversees the front-line service team and facility operations during assigned hours, helping to create a welcoming, safe, and engaging environment aligned with the YMCA’s mission and values. This role plays a critical part in supporting member retention, staff development, and overall Association success.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
Reports to: Membership Director – Member Service
Key Responsibilities
Member & Staff Engagement
Deliver an outstanding member experience by ensuring high standards in service delivery and operational consistency. Foster strong relationships with members, addressing concerns and resolving issues promptly and professionally. Actively lead and coach part-time staff in delivering excellent customer service and promoting YMCA programs and services. Give facility tours, guiding prospective members based on their interests and needs.
Operations & Administration
Oversee daily operations of the Membership Department and facility during scheduled shifts. Ensure accurate membership records, program registrations, and financial transactions including bank drafts and daily cash balancing. Implement and monitor opening and closing procedures, including facility walkthroughs and security protocols. Complete and review incident reports, maintain compliance with safety procedures, and ensure a clean and organized front desk area.
Leadership & Team Development
Recruit, train, supervise, and evaluate member service staff. Collaborate with Training & Development to identify and address training needs. Schedule and conduct performance reviews and maintain employee certifications and training records.
Community & Volunteer Engagement
Support YMCA volunteer initiatives and help foster a culture of community involvement. Represent the South Shore YMCA at outreach events and help build relationships with local organizations.
Facility Oversight
Partner with facility and program teams to ensure safe, clean, and welcoming spaces for all members. Support basic front desk housekeeping and ensure facility readiness.
COMMUNITY INVOLVEMENT & SUPPORT
Engages and builds collaborative relationships with community organizations. Represents the South Shore YMCA at community and YMCA fundraising events
Required Schedule
Must be able to work Tuesday to Saturday between 12:00 PM and 8:00 PM
Qualifications
Bachelor's degree in business administration, Marketing, or a related field; equivalent combination of education and relevant experience will be considered. Minimum of three (3) years of progressive leadership experience in sales, customer service, or membership-based operations, including the supervision of part-time staff. Proven ability to lead and motivate teams to achieve service and sales goals in a fast-paced, dynamic environment. Exceptional interpersonal, verbal, and written communication skills, with a strong emphasis on relationship building, member engagement, and conflict resolution. Demonstrated ability to deliver high-quality presentations, facilitate negotiations, and effectively resolve member and staff concerns. Highly organized with excellent time management skills and attention to detail. Proficient in general clerical duties and computer applications; ability to quickly learn and adapt to new software platforms. Financial acumen, including experience handling point-of-sale transactions, balancing drawers, and maintaining accurate financial records. Comfortable working with individuals from diverse backgrounds and committed to fostering an inclusive, welcoming environment. Ability to maintain confidentiality and demonstrate sound judgment in handling sensitive information. Strong collaborative mindset with the ability to work effectively across departments and with community stakeholders. Demonstrated commitment to the mission, values, and strategic goals of the South Shore YMCA. Flexible and adaptable, with a positive attitude and willingness to work evenings, weekends, and holidays as needed.
PHYSICAL DEMANDS
Ability to travel locally. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Part-time Job function
Job function Management and Manufacturing Industries Non-profit Organizations, Wellness and Fitness Services, and Education Referrals increase your chances of interviewing at South Shore YMCA by 2x Get notified about new Operations Manager jobs in
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Boston, MA $110,000.00-$140,000.00 3 weeks ago Vice President, Clean Energy Deployment Operations
Avon, MA $80,000.00-$125,000.00 1 month ago Boston, MA $75,000.00-$85,000.00 2 weeks ago Operations Manager, Harvard Kennedy School
Boston, MA $47,000.00-$52,000.00 5 days ago Boston, MA $57,500.00-$65,000.00 3 weeks ago Bedford, MA $110,000.00-$120,000.00 15 hours ago Boston, MA $75,000.00-$90,000.00 3 weeks ago Hanscom Air Force Base, MA $110,000.00-$135,000.00 15 hours ago GTM Strategy & Operations Manager -- Boston, MA
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Boston, MA $90,095.00-$135,143.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr