Hastings Family Service
Senior Services Coordinator
Hastings Family Service, Hastings, Minnesota, United States, 55033
Job Description
Position Summary
The Senior Services Coordinator at Hastings Family Service is an energetic team member who plays an essential role in coordinating senior programs including the Meals on Wheels program for neighbors who may rely on those meals for nutrition, human connection and to maintain independence and stay in their homes. Oversees intake, record-keeping, billing, inventory, and provides ongoing training and encouragement for the dozens of volunteers who deliver the meals. The role requires a heart for helping our senior community, excellent attention to detail, the ability to learn and utilize technology, and strong collaboration as part of the HFS team to identify and meet emerging needs within our senior population.
This an on-site, benefits-eligible part-time position, ideal for someone who wants to work while the children are in school! Apply at https://hastingsfamilyservice.easyapply.co/. Applications will be accepted until 4pm August 5th.
Program areas and responsibilities
:
Coordinates the Meals on Wheels program
- The HFS Meals on Wheels (MOW) program is provided in partnership with Allina-Regina hospital where meals are prepared.
1.
Recordkeeping and Client coordination •Respond to inquiries and enroll clients in MOW, often working with family members, caregivers and case workers to complete paperwork and set up the billing and payment processes •Keep customer info accurate and updated; maintain clear documentation of processes •Maintain daily meal counts and generate accurate monthly billing for waivered clients, Wellness plan recipients, and private-pay customers •Work with the Office Manager to reconcile on a monthly basis to make sure bills from the hospital reconcile with the meal count, payments being received for waivered meals are correct, and that all bills are being invoiced and paid in a timely way •Serve as the ServeTracker super-user, utilizing the software for the entry of accurate and complete data and using its routing functions and other capabilities to be nimble and efficient; Problem-solve technical issues and work with Metro Meals on Wheels (MMOW) for issue resolution and system support •Work with the Director of Programs to develop and comply with consistent policies and procedures, exploring additional funding options for individuals as needed
2.
Assist and back up the MOW Assistant •Work closely with a Meals on Wheels assistant and volunteers who work on-site at the hospital doing the food prep, ensuring food safety and other essential kitchen-related tasks, backing up these tasks during scheduled time off for other staff •Work with the MOW assistant and hospital kitchen staff on meal planning and rotation to ensure variety and nutrition; frozen meals are also an option •Work with the team to identify potential efficiencies and implement solutions
Volunteers / Meal Delivery
•Organize routes and change as necessary to make routes approximately the same size, taking into account time for deliveries •Work with the HFS Volunteer Manager to ensure routes are covered; occasionally cover a route if there is a last-minute cancellation •Work with the HFS Volunteer Manager to provide a minimum of one training per year for all MOW volunteers as well as ongoing orientation and training for new volunteers •Recognize and encourage volunteer efforts
Coordinates the Market Cart program •Coordinate bi-monthly Market Cart fresh produce deliveries to senior living facilities, including communication, recordkeeping, and on-site distribution •Partner with the Food Shelf Manager to plan/place food orders for the Market Cart program •Assist in the coordination of NAPS (Nutrition Assistance Program for Seniors) •Other program duties as assigned
Enhances Services for Seniors •Work with the HFS programs team and the community to explore and offer exceptional services for seniors in response to emerging needs •Serve as the staff liaison with Metro MOW and Allina-Regina hospital and regularly collaborate with other MOW locations to share best practices, improve program efficiency, and identify opportunities for continuous improvement to meet and expand program growth •Represent HFS and senior programs in the community at events such as the senior expo and public safety night
Education and Experience
Education:
High school equivalent and 3+ years working in a nonprofit, senior services, and/or food service environment; 2-year degree preferred
Required Experience: Previous experience in nonprofits, senior services or working in food services Proficiency in Microsoft Word, Excel and Outlook as well as the ability to master new technologies like Volgistics for volunteers and ServTracker for MOW billing, routing and reports Experience working with the public with increasing levels of responsibility Knowledge of the Hastings area Must have a valid driver's license with a safe and clean driving record. Use of personal vehicle may be required at times.
Preferred Experience : •Experience working with volunteers (nearly 500 volunteers make HFS programs possible)
Ideal Competencies to thrive in this position Exceptional verbal, written and listening communication skills and the ability to work with people of all ages Ability to effectively organize, prioritize, and problem-solve, using good judgement Strong time-management skills to manage multiple tasks simultaneously in a fast-paced environment with frequent disruptions, and the flexibility to adjust to changing priorities and workflow is critical Attention to detail is essential as the neighbors we serve have specific food needs/allergies and other notes that need special attention High degree of confidentiality and discretion handling sensitive information An energetic team player who is also capable of working independently and works with a spirit of fun and optimism!
Attributes Expected of all HFS Staff: Strong commitment to mission and access, serving as a positive ambassador of the HFS mission and programs at all times A commitment to diversity, equity, inclusion and access, and the desire and ability to work with people of all ages, cultural backgrounds and life experiences without bias or judgement Model exceptional hospitality, making HFS a welcoming and trusted organization where people know that they matter and they belong Respect and value all relationships, always assuming best intentions High level of personal and professional integrity, ethics, and customer service Acquire and share knowledge and skills that contribute to your personal goals as well as the organization's effectiveness, engagement and community impact Embrace fun as part of doing good work!
Pay range $19-$21/hr depending on experience. M-F schedule on site at HFS. Strong benefits package including but not limited to medical, dental, employer paid life insurance, 403B retirement with employer match, 13 paid holidays including your birthday, and generous vacation and sick leave in an environment where family always comes first. Potential for additional hours.
About Hastings Family Service (HFS)
Hastings Family Service offers programs and services to help with the basic needs of food, clothing, transportation and housing for our neighbors, including assistance in finding and navigating resources during challenging times. HFS is part of a supportive community and our staff, volunteers, donors, and partners are critical to the success of our mission to engage community to provide help and hope for neighbors. Success in meeting the mission fuels our vision of a caring and connected community where all neighbors can thrive.
HFS Values:
People come first. * Inclusion matters. * Connections fuel impact.
Community drives purpose. * Gratitude guides us.
HFS Programs and Services: •Market food programs: in-person Market food shelf (in-person shopping and drive-thru), Mini-Market, Market Express, Market Cart, holiday meals, NAPS, Food Rescue, and Market on the Move (MOM) mobile programming •Meals on Wheels •Just Friends Transportation •Community Resource/Financial assistance •School Supplies assistance •Project Share holiday assistance •Information/Referral resources
Position Summary
The Senior Services Coordinator at Hastings Family Service is an energetic team member who plays an essential role in coordinating senior programs including the Meals on Wheels program for neighbors who may rely on those meals for nutrition, human connection and to maintain independence and stay in their homes. Oversees intake, record-keeping, billing, inventory, and provides ongoing training and encouragement for the dozens of volunteers who deliver the meals. The role requires a heart for helping our senior community, excellent attention to detail, the ability to learn and utilize technology, and strong collaboration as part of the HFS team to identify and meet emerging needs within our senior population.
This an on-site, benefits-eligible part-time position, ideal for someone who wants to work while the children are in school! Apply at https://hastingsfamilyservice.easyapply.co/. Applications will be accepted until 4pm August 5th.
Program areas and responsibilities
:
Coordinates the Meals on Wheels program
- The HFS Meals on Wheels (MOW) program is provided in partnership with Allina-Regina hospital where meals are prepared.
1.
Recordkeeping and Client coordination •Respond to inquiries and enroll clients in MOW, often working with family members, caregivers and case workers to complete paperwork and set up the billing and payment processes •Keep customer info accurate and updated; maintain clear documentation of processes •Maintain daily meal counts and generate accurate monthly billing for waivered clients, Wellness plan recipients, and private-pay customers •Work with the Office Manager to reconcile on a monthly basis to make sure bills from the hospital reconcile with the meal count, payments being received for waivered meals are correct, and that all bills are being invoiced and paid in a timely way •Serve as the ServeTracker super-user, utilizing the software for the entry of accurate and complete data and using its routing functions and other capabilities to be nimble and efficient; Problem-solve technical issues and work with Metro Meals on Wheels (MMOW) for issue resolution and system support •Work with the Director of Programs to develop and comply with consistent policies and procedures, exploring additional funding options for individuals as needed
2.
Assist and back up the MOW Assistant •Work closely with a Meals on Wheels assistant and volunteers who work on-site at the hospital doing the food prep, ensuring food safety and other essential kitchen-related tasks, backing up these tasks during scheduled time off for other staff •Work with the MOW assistant and hospital kitchen staff on meal planning and rotation to ensure variety and nutrition; frozen meals are also an option •Work with the team to identify potential efficiencies and implement solutions
Volunteers / Meal Delivery
•Organize routes and change as necessary to make routes approximately the same size, taking into account time for deliveries •Work with the HFS Volunteer Manager to ensure routes are covered; occasionally cover a route if there is a last-minute cancellation •Work with the HFS Volunteer Manager to provide a minimum of one training per year for all MOW volunteers as well as ongoing orientation and training for new volunteers •Recognize and encourage volunteer efforts
Coordinates the Market Cart program •Coordinate bi-monthly Market Cart fresh produce deliveries to senior living facilities, including communication, recordkeeping, and on-site distribution •Partner with the Food Shelf Manager to plan/place food orders for the Market Cart program •Assist in the coordination of NAPS (Nutrition Assistance Program for Seniors) •Other program duties as assigned
Enhances Services for Seniors •Work with the HFS programs team and the community to explore and offer exceptional services for seniors in response to emerging needs •Serve as the staff liaison with Metro MOW and Allina-Regina hospital and regularly collaborate with other MOW locations to share best practices, improve program efficiency, and identify opportunities for continuous improvement to meet and expand program growth •Represent HFS and senior programs in the community at events such as the senior expo and public safety night
Education and Experience
Education:
High school equivalent and 3+ years working in a nonprofit, senior services, and/or food service environment; 2-year degree preferred
Required Experience: Previous experience in nonprofits, senior services or working in food services Proficiency in Microsoft Word, Excel and Outlook as well as the ability to master new technologies like Volgistics for volunteers and ServTracker for MOW billing, routing and reports Experience working with the public with increasing levels of responsibility Knowledge of the Hastings area Must have a valid driver's license with a safe and clean driving record. Use of personal vehicle may be required at times.
Preferred Experience : •Experience working with volunteers (nearly 500 volunteers make HFS programs possible)
Ideal Competencies to thrive in this position Exceptional verbal, written and listening communication skills and the ability to work with people of all ages Ability to effectively organize, prioritize, and problem-solve, using good judgement Strong time-management skills to manage multiple tasks simultaneously in a fast-paced environment with frequent disruptions, and the flexibility to adjust to changing priorities and workflow is critical Attention to detail is essential as the neighbors we serve have specific food needs/allergies and other notes that need special attention High degree of confidentiality and discretion handling sensitive information An energetic team player who is also capable of working independently and works with a spirit of fun and optimism!
Attributes Expected of all HFS Staff: Strong commitment to mission and access, serving as a positive ambassador of the HFS mission and programs at all times A commitment to diversity, equity, inclusion and access, and the desire and ability to work with people of all ages, cultural backgrounds and life experiences without bias or judgement Model exceptional hospitality, making HFS a welcoming and trusted organization where people know that they matter and they belong Respect and value all relationships, always assuming best intentions High level of personal and professional integrity, ethics, and customer service Acquire and share knowledge and skills that contribute to your personal goals as well as the organization's effectiveness, engagement and community impact Embrace fun as part of doing good work!
Pay range $19-$21/hr depending on experience. M-F schedule on site at HFS. Strong benefits package including but not limited to medical, dental, employer paid life insurance, 403B retirement with employer match, 13 paid holidays including your birthday, and generous vacation and sick leave in an environment where family always comes first. Potential for additional hours.
About Hastings Family Service (HFS)
Hastings Family Service offers programs and services to help with the basic needs of food, clothing, transportation and housing for our neighbors, including assistance in finding and navigating resources during challenging times. HFS is part of a supportive community and our staff, volunteers, donors, and partners are critical to the success of our mission to engage community to provide help and hope for neighbors. Success in meeting the mission fuels our vision of a caring and connected community where all neighbors can thrive.
HFS Values:
People come first. * Inclusion matters. * Connections fuel impact.
Community drives purpose. * Gratitude guides us.
HFS Programs and Services: •Market food programs: in-person Market food shelf (in-person shopping and drive-thru), Mini-Market, Market Express, Market Cart, holiday meals, NAPS, Food Rescue, and Market on the Move (MOM) mobile programming •Meals on Wheels •Just Friends Transportation •Community Resource/Financial assistance •School Supplies assistance •Project Share holiday assistance •Information/Referral resources