Senior Vending Support Specialist

Job Description PTSolutions is a leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With over 40 locations nationwide and more than 1,000,000 square feet of warehouse space, PTSolutions is continually expanding its product offerings while providing responsive personal service and same-day shipping. As our customers' business grows, we grow with them. PTSolutions offers customizable, advanced inventory options that help reduce overspending and overhead, elevating our customers' operations. We conduct on-site evaluations and offer training programs to improve manufacturing processes and reduce costs. From VMI to procurement, PTSolutions is a full-service provider supporting our customers every step of the way. We are seeking a Vending Support Specialist to join our team. In this role, you will support our customers' manufacturing processes and capabilities. We will provide training to install, maintain, troubleshoot, and repair tool & MRO industrial vending machines located at our customers' facilities. While support can often be remote, onsite visits for installations, inventory replenishments, and repairs will be required, with travel limited to the local area. Why join the PTSolutions Team? First Shift and No Weekends! Paid Holidays, Paid Vacation, and Attendance Awards Competitive Pay with Overtime eligibility Opportunities for growth locally and nationally (we promote from within!) Tuition Reimbursement 401(k) with Company Match PPO Medical, Vision, and Company Paid Dental Company Paid Short and Long Term Disability, Life Insurance, EAP Voluntary Insurance options available Visit our website for more info: https://www.pts-tools.com/ If your experience aligns with this description and you're ready to join a growing team and be a true partner to our customers, click "Apply Now"! Position Responsibilities: Set up, program, and troubleshoot vending machines Respond to calls and log service tickets Maintain accurate inventory remotely and onsite Communicate professionally with customer personnel Ensure quality service and process improvements Coordinate with sales and VMI managers regarding customer accounts Prepare and complete delivery or pickup orders Organize materials according to standards Install vending systems at customer sites Fill vending machines based on alerts and needs Provide technical support to customers and sales team Troubleshoot and repair vending equipment Manage data changes in vending machines Support other projects as needed Travel approximately 20% Required Qualifications: Must be 21+ to drive a company vehicle Valid drivers license with a clean record High School Diploma or GED Preferred Qualifications: Ability to organize tasks and work efficiently under pressure Self-motivated with high productivity and organization Customer-focused attitude Excellent communication skills Strong problem-solving skills Proficient in Windows, Microsoft Office, and Teams This role is based in Portland, OR. Only local candidates will be considered. Must be authorized to work in the U.S. Berkshire Production Supply LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace. #J-18808-Ljbffr