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CODICE

DC Bilingual Candidates only -Outreach and Education Representative

CODICE, Washington, District of Columbia, us, 20022

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DC DMV Bilingual Candidates-Outreach and Education Representative

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DC DMV Bilingual Candidates-Outreach and Education Representative

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CODICE DC DMV Bilingual Candidates-Outreach and Education Representative

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DC DMV Bilingual Candidates-Outreach and Education Representative

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CODICE Job Description

Work Timings- 8.30-5pm and some weekends. Only DC DMV considered. Will require site -visits - Hybrid

REPORTS TO (TITLE): Team Lead – Education and Outreach

Essential Functions

Duties and Responsibilities Provides day-to-day customer services for programs in local offices and community centers. Responds to calls from customers, their representatives, providers, and other entities. Provides general information about programs, answers general questions, and documents complaints. Supports front line staff in local offices with customer service activities. Maintains up-to-date knowledge of applicable program information, policies and procedures. Remains courteous, helpful, and sensitive to customer needs at all times. Performs eligibility screening interviews as applicable to individual program and office responsibilities. Identifies and handles priority requests as appropriate. Reviews any previously documented contact with customers. Responds to all inquiries consistent with confidentiality and privacy policies and refers customers to alternate sources when appropriate. Raises issues of concern and appropriately escalates issues to the Senior Manager – Education and Outreach. Attends community outreach events and health fairs. Regular and dependence attendance. Other duties as assigned

Job Description

Work Timings- 8.30-5pm and some weekends. Only DC DMV considered. Will require site -visits - Hybrid

REPORTS TO (TITLE): Team Lead – Education and Outreach

Essential Functions

Duties and Responsibilities

Provides day-to-day customer services for programs in local offices and community centers. Responds to calls from customers, their representatives, providers, and other entities. Provides general information about programs, answers general questions, and documents complaints. Supports front line staff in local offices with customer service activities. Inputs client enrollment information. Maintains up-to-date knowledge of applicable program information, policies and procedures. Remains courteous, helpful, and sensitive to customer needs at all times. Performs eligibility screening interviews as applicable to individual program and office responsibilities. Identifies and handles priority requests as appropriate. Reviews any previously documented contact with customers. Responds to all inquiries consistent with confidentiality and privacy policies and refers customers to alternate sources when appropriate. Raises issues of concern and appropriately escalates issues to the Senior Manager – Education and Outreach. Attends community outreach events and health fairs. Conducts client enrollments. Regular and dependence attendance. Other duties as assigned

Knowledge, Skills And Abilities

Knowledge of the communities served. Demonstrated cultural sensitivity. Effective communication skills. Ability to interact courteously and effectively with a variety of people, both in-person and over the telephone. Ability to handle pressure and perform multiple tasks. Bilingual English/Spanish highly preferred

Qualifications

Required Education:

High School diploma, GED, or equivalent certification Previous experience providing customer service, preferably in a health and human services setting. Experience with low-income populations Bi-Lingual (Spanisjh/English)

Company Description

CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs.

At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include:

SYSTEM DEVELOPMENT: Fully customized development from requirements to testing.

ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping.

SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications.

DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a sin

CODICE provides innovative solutions in health information management for the full lifecycle of healthcare finance and compliance operations. Our customized knowledge-based software helps manage healthcare costs. At the heart of CODICE services are our technology competencies. Paired with our unparalleled process methods, these competencies deliver solutions and results that become an integral part of our clients success. CODICE's technical expertise can be leveraged for full system development, project management or staff augmentation. CODICE areas of expertise include: SYSTEM DEVELOPMENT: Fully customized development from requirements to testing. ENTERPRISE CONTENT MANAGEMENT: System implementations for content management, digital assets, web content and record keeping. SYSTEM INTEGRATION: Expert integrations using open standards, APIs, and a comprehensive toolkit to seamlessly link applications. DATA WAREHOUSING & BUSINESS INTELLIGENCE: Data collection and analysis from multiple sources into a sin Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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