DataMasters
This range is provided by DataMasters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$125,000.00/yr - $135,000.00/yr We are seeking a highly motivated and experienced
IT Operations Manager
to lead our technical operations team within a fast-paced
Managed Service Provider (MSP)
environment. In this role, you will be responsible for overseeing day-to-day IT service delivery, ensuring operational excellence, and managing client relationships from a technical perspective. You will play a key role in coordinating service desk functions, managing infrastructure projects, and improving service quality across our client base. Key Responsibilities: Oversee and manage daily IT operations, including the service desk, network operations, cloud services, and on-site support. Lead a team of technicians, engineers, and support staff—ensuring high performance, accountability, and continuous improvement. Ensure service level agreements (SLAs) are met or exceeded across all client engagements. Develop and refine standard operating procedures (SOPs) and technical documentation to ensure consistent service delivery. Manage escalations, incident response, root cause analysis, and problem resolution across client environments. Oversee onboarding of new clients and ensure smooth handoffs from sales to technical teams. Monitor system and infrastructure health using RMM tools, responding proactively to alerts and system issues. Collaborate with sales and account management teams to identify technical upsell opportunities and support client growth. Drive process automation, efficiency, and tool optimization across the MSP stack (e.g., PSA, RMM, ticketing systems). Stay current on technology trends relevant to MSP service delivery and client success. Requirements: 5+ years of experience in IT operations, with at least 2 years in a leadership or management role within an MSP or IT service provider (preferred). Proven experience managing service desk teams, technical support staff, and field engineers. Strong knowledge of Windows Server, Active Directory, Office 365, Azure, VMware/Hyper-V, firewalls, and networking fundamentals. Familiarity with PSA/RMM platforms (e.g., ConnectWise, Autotask, Kaseya, N-Able). Demonstrated success in managing SLAs, ticketing workflows, and client satisfaction metrics. Strong organizational, communication, and interpersonal skills. Ability to lead under pressure, manage competing priorities, and adapt in a client-facing, multi-tenant environment. Preferred Qualifications: Certifications: ITIL, CompTIA (Network+, Security+), Microsoft (MCSA/MCSE), Cisco (CCNA), or equivalent. Experience with scripting and automation (e.g., PowerShell). Project management experience or certification (e.g., PMP, Agile). Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DataMasters by 2x Sign in to set job alerts for “Information Technology Operations Manager” roles.
REVELxp - Digital Operations Manager, Winston-Salem
REVELxp - Digital Operations Manager, Winston-Salem
Manager, Contracts and Asset Management Lifecycle Management
Senior Associate, Contract and Asset Management
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$125,000.00/yr - $135,000.00/yr We are seeking a highly motivated and experienced
IT Operations Manager
to lead our technical operations team within a fast-paced
Managed Service Provider (MSP)
environment. In this role, you will be responsible for overseeing day-to-day IT service delivery, ensuring operational excellence, and managing client relationships from a technical perspective. You will play a key role in coordinating service desk functions, managing infrastructure projects, and improving service quality across our client base. Key Responsibilities: Oversee and manage daily IT operations, including the service desk, network operations, cloud services, and on-site support. Lead a team of technicians, engineers, and support staff—ensuring high performance, accountability, and continuous improvement. Ensure service level agreements (SLAs) are met or exceeded across all client engagements. Develop and refine standard operating procedures (SOPs) and technical documentation to ensure consistent service delivery. Manage escalations, incident response, root cause analysis, and problem resolution across client environments. Oversee onboarding of new clients and ensure smooth handoffs from sales to technical teams. Monitor system and infrastructure health using RMM tools, responding proactively to alerts and system issues. Collaborate with sales and account management teams to identify technical upsell opportunities and support client growth. Drive process automation, efficiency, and tool optimization across the MSP stack (e.g., PSA, RMM, ticketing systems). Stay current on technology trends relevant to MSP service delivery and client success. Requirements: 5+ years of experience in IT operations, with at least 2 years in a leadership or management role within an MSP or IT service provider (preferred). Proven experience managing service desk teams, technical support staff, and field engineers. Strong knowledge of Windows Server, Active Directory, Office 365, Azure, VMware/Hyper-V, firewalls, and networking fundamentals. Familiarity with PSA/RMM platforms (e.g., ConnectWise, Autotask, Kaseya, N-Able). Demonstrated success in managing SLAs, ticketing workflows, and client satisfaction metrics. Strong organizational, communication, and interpersonal skills. Ability to lead under pressure, manage competing priorities, and adapt in a client-facing, multi-tenant environment. Preferred Qualifications: Certifications: ITIL, CompTIA (Network+, Security+), Microsoft (MCSA/MCSE), Cisco (CCNA), or equivalent. Experience with scripting and automation (e.g., PowerShell). Project management experience or certification (e.g., PMP, Agile). Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DataMasters by 2x Sign in to set job alerts for “Information Technology Operations Manager” roles.
REVELxp - Digital Operations Manager, Winston-Salem
REVELxp - Digital Operations Manager, Winston-Salem
Manager, Contracts and Asset Management Lifecycle Management
Senior Associate, Contract and Asset Management
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr