DHL Germany
Job Title: Customs Entry Processing Team Lead
Job Location:
Columbia, SC
DHL Global Forwarding (DGF)
manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for a
CUSTOMS ENTRY PROCESSING TEAM LEAD
to own and manage customer accounts’ daily operations. This position will be based at our Columbia, SC location.
Overall Role Purpose
Manages a team of Customs Operations Specialists performing the customs entries
Drives and monitors performance of the Customs Operations Specialists
Ensures Customs clearance is completed in a timely and efficient manner
Ensures adherence to internal compliance standards and guidelines
Steers and monitors best-shored process elements
Interacts with Customer Service, Product, and Global Service Centers, if required
Key Activities
Directs and coordinates a team of Customs Specialists in daily Operations activities
Ensures all Customs entries are completed in a timely and efficient manner
Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
Manages team productivity and develops initiatives for efficiency improvements
Ensures operational adherence to defined processing standards
Oversees operational account management and ensures delivery against agreed scope
Handles escalations (e.g. dispute with internal/ external customers)
Manages operational adherence to compliance standards
Identifies training needs and opportunities to develop a highly skilled customs ops team
Steers and monitors best-shored process elements
Interacts with Customer Service, Product, and Global Service Centers, if required
Skills / Qualifications
Extensive knowledge of customs requirements and operational processing of customs activities
Long-term experience and proven track record in the customs segment
Fit for people management role
Brokerage license (if applicable)
Proficient decision making skills
High degree of written, verbal and organizational skills
Diligent attention to details
Pay Range: $22.91 - $30.55/hr. (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Job Location:
Columbia, SC
DHL Global Forwarding (DGF)
manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for a
CUSTOMS ENTRY PROCESSING TEAM LEAD
to own and manage customer accounts’ daily operations. This position will be based at our Columbia, SC location.
Overall Role Purpose
Manages a team of Customs Operations Specialists performing the customs entries
Drives and monitors performance of the Customs Operations Specialists
Ensures Customs clearance is completed in a timely and efficient manner
Ensures adherence to internal compliance standards and guidelines
Steers and monitors best-shored process elements
Interacts with Customer Service, Product, and Global Service Centers, if required
Key Activities
Directs and coordinates a team of Customs Specialists in daily Operations activities
Ensures all Customs entries are completed in a timely and efficient manner
Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
Manages team productivity and develops initiatives for efficiency improvements
Ensures operational adherence to defined processing standards
Oversees operational account management and ensures delivery against agreed scope
Handles escalations (e.g. dispute with internal/ external customers)
Manages operational adherence to compliance standards
Identifies training needs and opportunities to develop a highly skilled customs ops team
Steers and monitors best-shored process elements
Interacts with Customer Service, Product, and Global Service Centers, if required
Skills / Qualifications
Extensive knowledge of customs requirements and operational processing of customs activities
Long-term experience and proven track record in the customs segment
Fit for people management role
Brokerage license (if applicable)
Proficient decision making skills
High degree of written, verbal and organizational skills
Diligent attention to details
Pay Range: $22.91 - $30.55/hr. (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
#LI-RL2
#J-18808-Ljbffr