WRITER
Solutions architect (pre-sales) (West)
WRITER, San Francisco, California, United States, 94199
About this role
As a Strategic solutions architect, your objective will be to support prospects in identifying, evaluating, and validating ways in which WRITER can make a meaningful impact on their business and the content they create. You will spend significant time building and running proof‑of‑concepts for prospects and working with some of our largest customers to grow their usage of Generative AI. While reporting under the Solutions architect organization, you will mainly serve the Sales team as prospects evaluate WRITER, providing technical expertise to uncover and validate use‑cases and building proof‑of‑concept projects.
Your positivity, curiosity, and ability to create champions from early adopters in the AI writing space will help shape our culture. If you have a builder mentality, this is the role for you. You will report directly to the head of solutions architect.
Your Responsibilities
Partner with account executives and prospects in use‑case validation calls as the technical expert to uncover how they can leverage solutions including custom templates, Knowledge Graph, and our APIs.
Scope prospect’s business and technical needs, including tools, workflows, data structure, and integration points to ensure WRITER can feasibly execute against.
Conduct discovery on existing processes, identify and quantify current business pain, and propose impact of WRITER’s solutions.
Build custom templates for customers, lead feedback reviews, and fine‑tune to meet customer criteria.
Lead proof‑of‑concept pilots by building solutions to validate technical requirements.
Act as the technical lead for RFP responses and evaluations.
Explain the value of our APIs to prospects, helping them evaluate and test use‑cases.
Maintain a deep understanding of WRITER solutions, the broader AI and LLM landscape, and customer ecosystems to offer prescriptive recommendations.
Work with Product and Engineering to QA outputs, calibrate, and iterate until optimal.
Serve as a technical liaison for our partner ecosystem, ensuring they understand capabilities through APIs and custom apps.
Familiarity with financial services companies (investment banking, banks).
Is this you?
5+ years of experience in technical customer‑facing roles such as Solution Architect or Sales Engineer.
Experience working with Fortune 500 customers for a high‑growth, B2B SaaS company.
Experience with generative AI and prompt engineering is a huge plus.
Python skills to build on top of WRITER Framework.
Experience working with APIs, especially Generative AI services.
Excellent communication and collaboration skills, able to translate technical concepts to non‑technical audiences.
Highly versatile, able to lead discovery sessions with multiple stakeholders and address complex technical hurdles.
Customer outcome‑oriented focus on delivering solutions that create meaningful business results.
Problem‑solving mindset with root‑cause analysis and collaborative resolution.
Experience working across many customer stakeholders and teams.
Previously a top‑performing SA with deals >$1M in highly regulated spaces.
Benefits & Perks (US Full‑time Employees)
Generous PTO plus company holidays.
Medical, dental, and vision coverage for you and your family.
Paid parental leave for all parents (12 weeks).
Fertility and family planning support.
Early‑detection cancer testing through Galleri.
Flexible spending account and dependent FSA options.
Health savings account for eligible plans with company contribution.
Annual work‑life stipends for home office setup, cell phone, internet; wellness; learning and development.
Company‑wide off‑sites and team off‑sites.
Competitive compensation, company stock options, and 401(k).
WRITER is an equal‑opportunity employer and is committed to diversity. We do not make hiring decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable law. Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
By submitting your application, you acknowledge and agree to WRITER’s Global Candidate Privacy Notice.
Base Pay Range $207,200.00/yr – $250,000.00/yr
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Your positivity, curiosity, and ability to create champions from early adopters in the AI writing space will help shape our culture. If you have a builder mentality, this is the role for you. You will report directly to the head of solutions architect.
Your Responsibilities
Partner with account executives and prospects in use‑case validation calls as the technical expert to uncover how they can leverage solutions including custom templates, Knowledge Graph, and our APIs.
Scope prospect’s business and technical needs, including tools, workflows, data structure, and integration points to ensure WRITER can feasibly execute against.
Conduct discovery on existing processes, identify and quantify current business pain, and propose impact of WRITER’s solutions.
Build custom templates for customers, lead feedback reviews, and fine‑tune to meet customer criteria.
Lead proof‑of‑concept pilots by building solutions to validate technical requirements.
Act as the technical lead for RFP responses and evaluations.
Explain the value of our APIs to prospects, helping them evaluate and test use‑cases.
Maintain a deep understanding of WRITER solutions, the broader AI and LLM landscape, and customer ecosystems to offer prescriptive recommendations.
Work with Product and Engineering to QA outputs, calibrate, and iterate until optimal.
Serve as a technical liaison for our partner ecosystem, ensuring they understand capabilities through APIs and custom apps.
Familiarity with financial services companies (investment banking, banks).
Is this you?
5+ years of experience in technical customer‑facing roles such as Solution Architect or Sales Engineer.
Experience working with Fortune 500 customers for a high‑growth, B2B SaaS company.
Experience with generative AI and prompt engineering is a huge plus.
Python skills to build on top of WRITER Framework.
Experience working with APIs, especially Generative AI services.
Excellent communication and collaboration skills, able to translate technical concepts to non‑technical audiences.
Highly versatile, able to lead discovery sessions with multiple stakeholders and address complex technical hurdles.
Customer outcome‑oriented focus on delivering solutions that create meaningful business results.
Problem‑solving mindset with root‑cause analysis and collaborative resolution.
Experience working across many customer stakeholders and teams.
Previously a top‑performing SA with deals >$1M in highly regulated spaces.
Benefits & Perks (US Full‑time Employees)
Generous PTO plus company holidays.
Medical, dental, and vision coverage for you and your family.
Paid parental leave for all parents (12 weeks).
Fertility and family planning support.
Early‑detection cancer testing through Galleri.
Flexible spending account and dependent FSA options.
Health savings account for eligible plans with company contribution.
Annual work‑life stipends for home office setup, cell phone, internet; wellness; learning and development.
Company‑wide off‑sites and team off‑sites.
Competitive compensation, company stock options, and 401(k).
WRITER is an equal‑opportunity employer and is committed to diversity. We do not make hiring decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable law. Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
By submitting your application, you acknowledge and agree to WRITER’s Global Candidate Privacy Notice.
Base Pay Range $207,200.00/yr – $250,000.00/yr
#J-18808-Ljbffr