Churchill Downs Racetrack
Dir. CDI Ticket Operations & Development
Churchill Downs Racetrack, Louisville, Kentucky, us, 40201
Dir. CDI Ticket Operations & Development
Join to apply for the
Dir. CDI Ticket Operations & Development
role at
Churchill Downs Racetrack .
Title: Dir. CDI Ticket Operations & Development Requisition ID#: 2643 Location: Louisville, KY, US, 40208 Property: Churchill Downs Racetrack
Job Summary The Director of CDI Ticket Operations & Development will provide strategic and DBA leadership for all properties, staff, and products from a central location at Churchill Downs Racetrack. The role is a point of contact for administration of each venue’s manifest, inventory, building of events, pricing, invoicing, online sales & fulfillment, and reporting. As a member of the Ticket Operations department, the Director ensures the ticketing system functions for property needs for events, tickets, pricing, access control, online features, and reporting.
Essential Duties And Responsibilities
Oversee the implementation & onboarding of Ticketmaster applications at new or existing CDI Gaming properties.
Administer the building of events, ticket types, offers, and other Archtics, Host, and Account Manager needs.
Monitor the daily operations and functionality for the day-to-day management of the ticketing system.
Set up and review the inventory of events while distributing and managing holds.
Ensure ticketing system and digital interfaces match necessary blueprints while meeting digit, resale, and Ticketmaster Host restrictions.
Manage the invoice and ticket templates in the ticketing system.
Oversee bulk invoicing, email distribution, and Account Manager online payment processes.
Bulk sell the yearly roll over ticket allotment of various customer groups.
Create, manage, and distribute daily, weekly, and monthly ticketing reporting.
Complete seasonal resale setup in the ticketing system and manage event settings for the TMR resale marketplace as needed.
Oversee ticketing websites and associated applications for offers, invoicing, printing tickets, images and content on Account Manager and Ticketmaster.com.
Oversee the daily access controlled event, gate, and ticket program settings in Ticketmaster Entry.
Oversee the access control system, hardware, software and integration with Ticketmaster and other third‑party applications.
Ensure properties have all of the necessary equipment for a successful event.
Perform other duties as assigned.
Ticket Operations
Manage requests for customer and event data for sales, marketing, events, and other departments.
Act as the ticketing operations liaison between CDI Gaming properties and Ticketmaster to ensure success and education of the ticketing system abilities with regards to other department needs.
Manage user permission and creation for various technology applications such as Ticketmaster Archtics and TM1.
Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote support client representatives and IT technicians.
Ensure all needed equipment at various properties has been appropriately ordered, received, programmed, and returned.
Work with CDRT Ticket Operations to ensure compliance and standard policies to implement companywide across all venues.
Support & Development
Oversee team travel to CDI Gaming properties as needed for any on‑site support, training, or implementations of Ticketmaster applications.
Ensure on‑call support for CDI Gaming properties for various events to ensure proper coverage.
Serve as Subject Matter Expert for all Ticket Operations applications, create internal and external facing how‑to guides, update guides as critical functionality changes, provide education training courses and quick‑hit communication updates as necessary. Educate the customer and create guides for online download and handouts.
Support with troubleshooting and report on any hardware, software, and integrations.
Ensure venues are being appropriately educated on functions of such hardware, software, and integrations.
Assist venues and promoters to determine appropriate holds, procedures, and manifests for prospective events.
Identify and collaborate with venues on new opportunities for properties to grow and increase annual sales marks and revenue.
Required Skills And Abilities
3–4 years of experience with Ticket Operations.
Experience with Ticketmaster Hosted Archtics.
Creative and enthusiastic with excellent interpersonal skills.
Available to work race days and special events.
Willingness to work long hours, evenings, weekends, and holidays.
People oriented, able to multi‑task, organized, motivated, and detail focused.
Proficiency in Microsoft Office and other related software and open to learning new technologies.
Supervisory Responsibilities This position will oversee one (1) full‑time Ticket Operations Manager.
Education And/Or Experience Bachelor’s degree (B.A.) from a four‑year college, or equivalent combination of education and experience is preferred.
Language Skills Ability to communicate effectively (oral & written) with all types of clients, co‑workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline.
Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.
Problem Solving Requirements When dealing with prospects and clients, employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Incorporated event. The ability to resolve any ticketing issues for properties remotely is critical.
Machine, Tools, Equipment Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.
Physical Requirements & Working Conditions Travel Requirements: May require occasional travel to other properties outside of Louisville.
Physical Demands: This position requires the ability to lift up to 10 pounds.
Work Environment: The incumbent primarily works in an office environment for CDI properties, but is expected to attend/assist with higher profile dates at Churchill Downs Racetrack.
Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Equal Employment Opportunity Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Dir. CDI Ticket Operations & Development
role at
Churchill Downs Racetrack .
Title: Dir. CDI Ticket Operations & Development Requisition ID#: 2643 Location: Louisville, KY, US, 40208 Property: Churchill Downs Racetrack
Job Summary The Director of CDI Ticket Operations & Development will provide strategic and DBA leadership for all properties, staff, and products from a central location at Churchill Downs Racetrack. The role is a point of contact for administration of each venue’s manifest, inventory, building of events, pricing, invoicing, online sales & fulfillment, and reporting. As a member of the Ticket Operations department, the Director ensures the ticketing system functions for property needs for events, tickets, pricing, access control, online features, and reporting.
Essential Duties And Responsibilities
Oversee the implementation & onboarding of Ticketmaster applications at new or existing CDI Gaming properties.
Administer the building of events, ticket types, offers, and other Archtics, Host, and Account Manager needs.
Monitor the daily operations and functionality for the day-to-day management of the ticketing system.
Set up and review the inventory of events while distributing and managing holds.
Ensure ticketing system and digital interfaces match necessary blueprints while meeting digit, resale, and Ticketmaster Host restrictions.
Manage the invoice and ticket templates in the ticketing system.
Oversee bulk invoicing, email distribution, and Account Manager online payment processes.
Bulk sell the yearly roll over ticket allotment of various customer groups.
Create, manage, and distribute daily, weekly, and monthly ticketing reporting.
Complete seasonal resale setup in the ticketing system and manage event settings for the TMR resale marketplace as needed.
Oversee ticketing websites and associated applications for offers, invoicing, printing tickets, images and content on Account Manager and Ticketmaster.com.
Oversee the daily access controlled event, gate, and ticket program settings in Ticketmaster Entry.
Oversee the access control system, hardware, software and integration with Ticketmaster and other third‑party applications.
Ensure properties have all of the necessary equipment for a successful event.
Perform other duties as assigned.
Ticket Operations
Manage requests for customer and event data for sales, marketing, events, and other departments.
Act as the ticketing operations liaison between CDI Gaming properties and Ticketmaster to ensure success and education of the ticketing system abilities with regards to other department needs.
Manage user permission and creation for various technology applications such as Ticketmaster Archtics and TM1.
Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote support client representatives and IT technicians.
Ensure all needed equipment at various properties has been appropriately ordered, received, programmed, and returned.
Work with CDRT Ticket Operations to ensure compliance and standard policies to implement companywide across all venues.
Support & Development
Oversee team travel to CDI Gaming properties as needed for any on‑site support, training, or implementations of Ticketmaster applications.
Ensure on‑call support for CDI Gaming properties for various events to ensure proper coverage.
Serve as Subject Matter Expert for all Ticket Operations applications, create internal and external facing how‑to guides, update guides as critical functionality changes, provide education training courses and quick‑hit communication updates as necessary. Educate the customer and create guides for online download and handouts.
Support with troubleshooting and report on any hardware, software, and integrations.
Ensure venues are being appropriately educated on functions of such hardware, software, and integrations.
Assist venues and promoters to determine appropriate holds, procedures, and manifests for prospective events.
Identify and collaborate with venues on new opportunities for properties to grow and increase annual sales marks and revenue.
Required Skills And Abilities
3–4 years of experience with Ticket Operations.
Experience with Ticketmaster Hosted Archtics.
Creative and enthusiastic with excellent interpersonal skills.
Available to work race days and special events.
Willingness to work long hours, evenings, weekends, and holidays.
People oriented, able to multi‑task, organized, motivated, and detail focused.
Proficiency in Microsoft Office and other related software and open to learning new technologies.
Supervisory Responsibilities This position will oversee one (1) full‑time Ticket Operations Manager.
Education And/Or Experience Bachelor’s degree (B.A.) from a four‑year college, or equivalent combination of education and experience is preferred.
Language Skills Ability to communicate effectively (oral & written) with all types of clients, co‑workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline.
Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.
Problem Solving Requirements When dealing with prospects and clients, employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Incorporated event. The ability to resolve any ticketing issues for properties remotely is critical.
Machine, Tools, Equipment Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.
Physical Requirements & Working Conditions Travel Requirements: May require occasional travel to other properties outside of Louisville.
Physical Demands: This position requires the ability to lift up to 10 pounds.
Work Environment: The incumbent primarily works in an office environment for CDI properties, but is expected to attend/assist with higher profile dates at Churchill Downs Racetrack.
Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Equal Employment Opportunity Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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