POAH Communities
Community Impact Coordinator/Resident Services
POAH Communities, Somerville, Massachusetts, us, 02145
Community Impact Coordinator/Resident Services
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Community Impact Coordinator/Resident Services
role at
POAH Communities
Base Pay Range $35.00/hr - $37.00/hr
About Us POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it’s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About the Role POAH Communities is seeking a highly qualified individual to serve as a
Community Impact Coordinator
for 20 Stephenson Aman at Clarendon Hill. The coordinator will serve as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. 20 Stephenson Aman Apartments is a 168‑unit new construction project that marks the first phase of the comprehensive redevelopment of Clarendon Hill state public housing in Somerville, MA.
About Your Impact
Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms
Welcome new residents and establish contact with existing residents to explain the Community Impact programming that is available
Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals
Serve as liaison between property management and the tenant council, including attending regular meetings, incorporating tenant council events and initiatives into community outreach communications, and facilitating effective engagement between both parties
Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests; conduct formal and informal assessment of resident needs through other supplemental activities such as 1‑1 meetings, door knocking and other community outreach
Coordinate the delivery of services with local human service providers, including on‑ and off‑site programs for residents
Maintain all necessary information regarding services to residents in a confidential manner
Support resident efforts in community building initiatives by organizing events, conducting door‑knocking visits and maintaining a presence in the community
Communicate with residents by newsletter, flyer, bulletin board, etc. to ensure residents are informed of available resources and programs
Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities, and POAH
Establish goals for Community Impact programs, partnerships and outcomes; utilize data to make continued progress toward goals
Identify promising programs or opportunities for youth and families in the community
Complete other related tasks as assigned
About You
At least one year of experience in resident or social service programs
College degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
Ability to manage workflow to ensure quality and timeliness
Previous experience in affordable housing preferred
Possess strong oral and written communication skills
Basic proficiency in the use of computers including Word, Outlook, and Excel
Ability to travel throughout the neighborhood and engage in door‑knocking efforts
Ability to work periodic overtime and flexible hours required, including weekends and evenings
Must possess reliable means of transportation for local travel (two days a week)
Fluent in Spanish with strong written and verbal communication skills preferred
Benefits at POAH Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually
Paid Leave: 12 weeks parental leave; bereavement; jury duty; voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Referrals increase your chances of interviewing at POAH Communities by 2x
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Community Impact Coordinator/Resident Services
role at
POAH Communities
Base Pay Range $35.00/hr - $37.00/hr
About Us POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it’s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About the Role POAH Communities is seeking a highly qualified individual to serve as a
Community Impact Coordinator
for 20 Stephenson Aman at Clarendon Hill. The coordinator will serve as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. 20 Stephenson Aman Apartments is a 168‑unit new construction project that marks the first phase of the comprehensive redevelopment of Clarendon Hill state public housing in Somerville, MA.
About Your Impact
Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms
Welcome new residents and establish contact with existing residents to explain the Community Impact programming that is available
Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals
Serve as liaison between property management and the tenant council, including attending regular meetings, incorporating tenant council events and initiatives into community outreach communications, and facilitating effective engagement between both parties
Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests; conduct formal and informal assessment of resident needs through other supplemental activities such as 1‑1 meetings, door knocking and other community outreach
Coordinate the delivery of services with local human service providers, including on‑ and off‑site programs for residents
Maintain all necessary information regarding services to residents in a confidential manner
Support resident efforts in community building initiatives by organizing events, conducting door‑knocking visits and maintaining a presence in the community
Communicate with residents by newsletter, flyer, bulletin board, etc. to ensure residents are informed of available resources and programs
Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities, and POAH
Establish goals for Community Impact programs, partnerships and outcomes; utilize data to make continued progress toward goals
Identify promising programs or opportunities for youth and families in the community
Complete other related tasks as assigned
About You
At least one year of experience in resident or social service programs
College degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
Ability to manage workflow to ensure quality and timeliness
Previous experience in affordable housing preferred
Possess strong oral and written communication skills
Basic proficiency in the use of computers including Word, Outlook, and Excel
Ability to travel throughout the neighborhood and engage in door‑knocking efforts
Ability to work periodic overtime and flexible hours required, including weekends and evenings
Must possess reliable means of transportation for local travel (two days a week)
Fluent in Spanish with strong written and verbal communication skills preferred
Benefits at POAH Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually
Paid Leave: 12 weeks parental leave; bereavement; jury duty; voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Referrals increase your chances of interviewing at POAH Communities by 2x
#J-18808-Ljbffr