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Associate Director, Quality Assurance
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DuPagePads 1 day ago Be among the first 25 applicants Join to apply for the
Associate Director, Quality Assurance
role at
DuPagePads This range is provided by DuPagePads. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$62,000.00/hr - $66,000.00/hr Summary : This position is responsible for leading and conducting activities that ensure grant and regulatory compliance, continuous quality improvement, and data and performance management. This role will develop and implement a quality assurance system, support the documentation and data functions of the department and agency, and provide expertise and insights to agency staff.
Reports To : Vice President, Programs
Supervises
Programs Data Assistant, additional staff as assigned on a permanent or as-needed basis, and may supervise volunteers and lead cross-functional teams
Responsibilities:
(to be performed with or without reasonable accommodation):
Operate within the DuPagePads Core Values, which supports providing care in accordance with the Philosophy of Care, Trauma Informed Policy and Practices of the Agency.
Conduct and/or lead efforts to obtain, analyze, and report on qualitative and quantitative program data. This includes, but is not limited to the following activities:
Client satisfaction and outcome surveys.
Client and stakeholder focus groups and other mechanisms of feedback.
Client, service, and program progress and outcomes.
Provide supervision and training for direct reports and others engaged in the quality assurance activities.
Train staff in the areas of data collection, data quality, and performance management.
Serve as the Agency Data Administrator for the local Homeless Management Information System, representing the agency in relevant meetings and communicating updates to the team.
Support each program in the development of thorough datasets and a system for measuring and reporting.
Participate in the development, measurement, and reporting of tracking metrics, outcome measures, and key performance indicators.
Support the policy and procedure creation and management process for the department, including writing policies and procedures upon request.
Learn and apply rules and standards of regulatory and funding entities, particularly HUD and IDHS rules. Disseminate necessary information to staff and leadership. Remain informed of policy updates.
Serve as a resource and provide consultation to program and agency leadership, including recommending programmatic and quality assurance improvements.
Identify and support the resolution of data quality issues through routine monitoring.
Complete periodic federal and state reports to support programs
Provide data and insights to Development, Finance and Operations, the board, and agency committees.
Oversee responses to external records requests, ensuring client privacy rights are upheld.
As a member of Programs Department management, participate in the evaluation and response to grievances, appeals, and reasonable accommodation and modification requests.
Hire, motivate, train, and manage assigned staff.
Coordinate external audit and site monitoring visits and complete agency responses to monitors.
Other duties as assigned by supervisor.
Skills and Abilities:
Excellent interpersonal skills in working with colleagues, clients, and other stakeholders.
Strong verbal and written communication skills.
Ability to obtain and analyze qualitative and quantitative data.
Strong computer skills, including the ability to use tools in data management, analysis, and reporting.
Ability to utilize electronic client records and data functions; capacity to develop expertise in the Homeless Management Information System (HMIS)
Strong organizational skills and attention to detail.
Ability to think conceptually, take initiative, and engage in creative problem-solving, centering the agency mission, values, and best practices.
Ability to work independently and work as part of a team, leading groups where necessary.
Ability to maintain accurate records in compliance with applicable regulations and standards.
Knowledge of issues related to homelessness, poverty, mental health, and substance use gained through personal lived experience, education or training, or professional or other experience.
Ability to understand rules and regulations, including HUD and IDHS, and disseminate information to support all staff.
Effective crisis intervention skills.
Qualifications:
Education, work, and/or life experience that have prepared you with the skills to perform the identified duties are required. Typical candidates may have a bachelor’s degree in social work (or a related field) or higher, experience delivering human services and recordkeeping, or demonstrated skills in the areas described.
We encourage applications from all who believe they have most of the skills to successfully perform the responsibilities.
Experience in any of the following areas is preferred:
Homelessness, housing, and adjacent social issues.
Electronic client recordkeeping, including HMIS.
Obtaining, analyzing, and presenting data.
Creating policies, procedures, and workflows.
Coordinating and leading teams or workgroups.
Other experience in quality assurance, compliance, and data and performance management.
Other:
The position is within the department’s leadership team. Periodic flexible hours are necessary for participation in special events, response to critical incidents, or attention to emerging needs.
Provide own transportation.
Ability to lift 10+ pounds.
Classification Status: Full-time, Exempt
Starting pay range: $62,000-$66,000 salaried, commensurate with experience
We are an Equal Opportunity Employer
We offer a very competitive benefits package including medical, dental and vision insurance, short term and long term disability, life insurance, generous Paid Time Off, and SIMPLE IRA retirement plan.
To apply, please visit dupagepads.org/about/employment-opportunities-dupagepads/ and click the job title to a
pply online Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Non-profit Organizations Referrals increase your chances of interviewing at DuPagePads by 2x Sign in to set job alerts for “Associate Director Quality Assurance” roles.
Greater Chicago Area $90,000.00-$130,000.00 1 day ago Downers Grove, IL $104,000.00-$149,500.00 1 week ago Elk Grove Village, IL $80,000.00-$100,000.00 2 weeks ago Greater Chicago Area $85,000.00-$90,000.00 2 weeks ago Quality Assurance and Regulatory Affairs Manager
Chicago, IL $140,000.00-$150,000.00 1 month ago West Chicago, IL $80,900.00-$121,030.00 3 days ago Orland Hills, IL $105,000.00-$120,000.00 3 weeks ago Chicago, IL $140,000.00-$150,000.00 2 days ago Tinley Park, IL $105,000.00-$120,000.00 3 weeks ago Bedford Park, IL $98,800.00-$131,733.33 1 week ago West Chicago, IL $80,900.00-$121,030.00 3 weeks ago Senior Quality Assurance Manager - Focus
Greater Chicago Area $101,000.00-$169,000.00 2 days ago Senior Food Safety Quality Assurance Manager
Greater Chicago Area $90,000.00-$110,000.00 3 weeks ago New Lenox, IL $109,000.00-$118,000.00 2 weeks ago Manager- Process Improvement- Quality Assurance
Evanston, IL $84,281.60-$122,054.40 2 days ago Chicago, IL $130,000.00-$150,000.00 1 month ago Internal Audit Manager, Quality Assurance
Quality Assurance Manager - Operating Room
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St Charles, IL $87,000.00-$131,250.00 1 day ago Associate Category Manager, Procurement Packaging
Chicago, IL $80,325.00-$112,455.00 2 weeks ago Associate Director, Spectrum & Regulatory Affairs
Niles, IL $142,400.00-$242,100.00 6 days ago Downers Grove, IL $89,900.00-$129,300.00 2 weeks ago Senior Manager, US AML Quality Assurance
Chicago, IL $112,500.00-$130,000.00 1 week ago Manager, Quality Assurance Engineer AI/ML
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Associate Director, Quality Assurance
role at
DuPagePads 1 day ago Be among the first 25 applicants Join to apply for the
Associate Director, Quality Assurance
role at
DuPagePads This range is provided by DuPagePads. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$62,000.00/hr - $66,000.00/hr Summary : This position is responsible for leading and conducting activities that ensure grant and regulatory compliance, continuous quality improvement, and data and performance management. This role will develop and implement a quality assurance system, support the documentation and data functions of the department and agency, and provide expertise and insights to agency staff.
Reports To : Vice President, Programs
Supervises
Programs Data Assistant, additional staff as assigned on a permanent or as-needed basis, and may supervise volunteers and lead cross-functional teams
Responsibilities:
(to be performed with or without reasonable accommodation):
Operate within the DuPagePads Core Values, which supports providing care in accordance with the Philosophy of Care, Trauma Informed Policy and Practices of the Agency.
Conduct and/or lead efforts to obtain, analyze, and report on qualitative and quantitative program data. This includes, but is not limited to the following activities:
Client satisfaction and outcome surveys.
Client and stakeholder focus groups and other mechanisms of feedback.
Client, service, and program progress and outcomes.
Provide supervision and training for direct reports and others engaged in the quality assurance activities.
Train staff in the areas of data collection, data quality, and performance management.
Serve as the Agency Data Administrator for the local Homeless Management Information System, representing the agency in relevant meetings and communicating updates to the team.
Support each program in the development of thorough datasets and a system for measuring and reporting.
Participate in the development, measurement, and reporting of tracking metrics, outcome measures, and key performance indicators.
Support the policy and procedure creation and management process for the department, including writing policies and procedures upon request.
Learn and apply rules and standards of regulatory and funding entities, particularly HUD and IDHS rules. Disseminate necessary information to staff and leadership. Remain informed of policy updates.
Serve as a resource and provide consultation to program and agency leadership, including recommending programmatic and quality assurance improvements.
Identify and support the resolution of data quality issues through routine monitoring.
Complete periodic federal and state reports to support programs
Provide data and insights to Development, Finance and Operations, the board, and agency committees.
Oversee responses to external records requests, ensuring client privacy rights are upheld.
As a member of Programs Department management, participate in the evaluation and response to grievances, appeals, and reasonable accommodation and modification requests.
Hire, motivate, train, and manage assigned staff.
Coordinate external audit and site monitoring visits and complete agency responses to monitors.
Other duties as assigned by supervisor.
Skills and Abilities:
Excellent interpersonal skills in working with colleagues, clients, and other stakeholders.
Strong verbal and written communication skills.
Ability to obtain and analyze qualitative and quantitative data.
Strong computer skills, including the ability to use tools in data management, analysis, and reporting.
Ability to utilize electronic client records and data functions; capacity to develop expertise in the Homeless Management Information System (HMIS)
Strong organizational skills and attention to detail.
Ability to think conceptually, take initiative, and engage in creative problem-solving, centering the agency mission, values, and best practices.
Ability to work independently and work as part of a team, leading groups where necessary.
Ability to maintain accurate records in compliance with applicable regulations and standards.
Knowledge of issues related to homelessness, poverty, mental health, and substance use gained through personal lived experience, education or training, or professional or other experience.
Ability to understand rules and regulations, including HUD and IDHS, and disseminate information to support all staff.
Effective crisis intervention skills.
Qualifications:
Education, work, and/or life experience that have prepared you with the skills to perform the identified duties are required. Typical candidates may have a bachelor’s degree in social work (or a related field) or higher, experience delivering human services and recordkeeping, or demonstrated skills in the areas described.
We encourage applications from all who believe they have most of the skills to successfully perform the responsibilities.
Experience in any of the following areas is preferred:
Homelessness, housing, and adjacent social issues.
Electronic client recordkeeping, including HMIS.
Obtaining, analyzing, and presenting data.
Creating policies, procedures, and workflows.
Coordinating and leading teams or workgroups.
Other experience in quality assurance, compliance, and data and performance management.
Other:
The position is within the department’s leadership team. Periodic flexible hours are necessary for participation in special events, response to critical incidents, or attention to emerging needs.
Provide own transportation.
Ability to lift 10+ pounds.
Classification Status: Full-time, Exempt
Starting pay range: $62,000-$66,000 salaried, commensurate with experience
We are an Equal Opportunity Employer
We offer a very competitive benefits package including medical, dental and vision insurance, short term and long term disability, life insurance, generous Paid Time Off, and SIMPLE IRA retirement plan.
To apply, please visit dupagepads.org/about/employment-opportunities-dupagepads/ and click the job title to a
pply online Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Non-profit Organizations Referrals increase your chances of interviewing at DuPagePads by 2x Sign in to set job alerts for “Associate Director Quality Assurance” roles.
Greater Chicago Area $90,000.00-$130,000.00 1 day ago Downers Grove, IL $104,000.00-$149,500.00 1 week ago Elk Grove Village, IL $80,000.00-$100,000.00 2 weeks ago Greater Chicago Area $85,000.00-$90,000.00 2 weeks ago Quality Assurance and Regulatory Affairs Manager
Chicago, IL $140,000.00-$150,000.00 1 month ago West Chicago, IL $80,900.00-$121,030.00 3 days ago Orland Hills, IL $105,000.00-$120,000.00 3 weeks ago Chicago, IL $140,000.00-$150,000.00 2 days ago Tinley Park, IL $105,000.00-$120,000.00 3 weeks ago Bedford Park, IL $98,800.00-$131,733.33 1 week ago West Chicago, IL $80,900.00-$121,030.00 3 weeks ago Senior Quality Assurance Manager - Focus
Greater Chicago Area $101,000.00-$169,000.00 2 days ago Senior Food Safety Quality Assurance Manager
Greater Chicago Area $90,000.00-$110,000.00 3 weeks ago New Lenox, IL $109,000.00-$118,000.00 2 weeks ago Manager- Process Improvement- Quality Assurance
Evanston, IL $84,281.60-$122,054.40 2 days ago Chicago, IL $130,000.00-$150,000.00 1 month ago Internal Audit Manager, Quality Assurance
Quality Assurance Manager - Operating Room
Plant Food Safety & Quality Assurance Manager
St Charles, IL $87,000.00-$131,250.00 1 day ago Associate Category Manager, Procurement Packaging
Chicago, IL $80,325.00-$112,455.00 2 weeks ago Associate Director, Spectrum & Regulatory Affairs
Niles, IL $142,400.00-$242,100.00 6 days ago Downers Grove, IL $89,900.00-$129,300.00 2 weeks ago Senior Manager, US AML Quality Assurance
Chicago, IL $112,500.00-$130,000.00 1 week ago Manager, Quality Assurance Engineer AI/ML
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr