Customer Service Manager at PROENERGY
About PROENERGY
PROENERGY is a global and vertically integrated energy transition platform. Focused exclusively on fast‑start, dispatchable power, our company supports both energy security and renewable growth with complete turbine services, project development, equipment manufacturing, turnkey generation facilities, operations, and maintenance.
Our Footprint
We are primed for the energy transition with permanent service locations in Missouri, Texas, and Argentina. Our world‑class Missouri headquarters is purpose‑built to meet dispatchable power needs, sitting on 90 acres in Sedalia and featuring more than 600,000 sq. ft. of service capacity under roof, including the only independent Level‑IV aeroderivative depot and string‑test facility in the world. Our Houston, Texas office is a strategic satellite positioned near our own dispatchable power installations.
Our Philosophy
We take care of our people and strive to make a positive difference for the world. We offer competitive pay, excellent benefits that include medical, dental, vision, and life/disability insurance at minimal cost to the employee, 10 paid holidays, paid time off, and a 401(k) plan. If you are looking for a rewarding career and possess specialized knowledge and quality‑oriented problem‑solving skills, we encourage you to apply today.
Position Summary
Under direction of the Director Customer Service, the Customer Service Manager provides management of contractual TSCA clients and transactional customers. He/she must coordinate the efforts of Field Services, Depot, Parts, and Technical Services teams through the development and execution of a strategic plan that advances the company's mission and objectives, promotes revenue, profitability, and order growth, and supports organizational success.
Position Responsibilities
- Lead Aero Advantage teams, providing coaching and mentorship to achieve high performance.
- Own all aspects of Aero Advantage projects, including execution, customer satisfaction, productivity, and technical support.
- Participate in turnover meetings with the sales team, developing a plan to implement the project scope as committed to the customer.
- Review and implement all aspects of the project contract.
- Serve as the primary customer interface from turnover to end of warranty.
- Support Sales and Commercial Teams in proposal development.
- Act as the point of escalation for complex problems, both technical and non‑technical, assisting in root‑cause assessment and problem resolution.
- Lead on productivity, monitoring work performance and efficiency of employees and subcontractors to ensure schedules are followed and projects are executed effectively and within budget.
- Manage material flow and crew schedules across multiple projects to optimize efficiency and costs.
- Participate in internal project reviews, covering compliance with design requirements, schedules, and budgets, with particular attention to costs related to PES‐performed work.
- Ensure PES EH&S program is adhered to across all jobs, taking corrective actions for any deficiencies immediately.
- Stay abreast of, and provide proactive solutions for, potential problems, schedule difficulties, employee issues, and client issues.
Required Qualifications
- Bachelor’s degree in engineering or business administration or equivalent education and experience.
- LM2500/LM6000/Aeroderivative Technical Advisor experience or previous CSM experience in power generation.
- 5+ years of experience in management of construction and/or field service segments.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa.
- Successful candidate must satisfactorily complete a pre‑employment drug screen and background check.
Desired Qualifications
- Experience in strategic planning and execution, contracting, negotiating, and change management.
- Ability to develop detailed financial plans and execute them to a budget.
- Ability to lead cross‑functional teams in problem solving, cost estimating/control, and schedule attainment.
- Strong verbal and written communication skills; able to communicate effectively at all levels internally and with key customer contacts externally.
- Ability to motivate teams and manage multiple projects simultaneously.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
Additional Information
Pay Range: $100,000 – $140,000 per year
Job Type: Full‑time
PROENERGY’s policy provides equal opportunity in employment to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.
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