XRHealth
About XRHealth
XRHealth is transforming healthcare by merging immersive XR/VR technology with AI to deliver personalized, data‑driven therapeutic experiences. Our platform supports clinicians and patients across physical therapy, cognitive rehabilitation, and mental health treatments.
As an official
VR DME provider , XRHealth enables patients to receive prescribed VR therapy devices covered by insurance — including through the VA and other major payers. Our team works with both clinical partners and patients to ensure the technology is easy to use, effective, and accessible at home.
Position Overview We’re seeking a
Customer Support Specialist
to provide exceptional technical support to our
customers and patients
using XRHealth’s VR therapeutic devices and platform. This role is key to ensuring that patients have a seamless and empowering experience — from setup and onboarding to ongoing technical assistance — as they use our products as part of their treatment plans.
Key Responsibilities
Provide responsive technical support to
patients, clinicians, and partners
using XRHealth’s VR therapeutic devices and software platform.
Troubleshoot hardware and software issues related to VR headsets, connectivity, app performance, and user accounts.
Manage and document all support interactions through
Zendesk
and our
CRM
system.
Guide patients through device setup, calibration, and usage, ensuring accessibility and comfort for home‑based care.
Collaborate with internal teams (Product, Operations, and Clinical) to identify and resolve recurring technical issues.
Assist in logistics coordination for
DME device deployment , including replacements, returns, and updates.
Maintain a compassionate, patient‑centered approach in all communications.
Support continuous improvement by identifying trends and contributing to process and product enhancements.
Qualifications
2+ years of experience in
customer support , preferably in healthcare technology or medical devices.
Hands‑on experience with
Zendesk
and
CRM systems
(HubSpot, Salesforce, or similar).
Strong technical troubleshooting and problem‑solving skills.
Excellent verbal and written communication skills; ability to explain tech concepts clearly to non‑technical users.
Comfortable working
onsite in Needham, MA .
Experience in a
startup
or fast‑paced environment is a plus.
Familiarity with
DME operations , healthcare workflows, or patient support processes is highly desirable.
Why Join XRHealth
Join a pioneering company redefining
digital therapeutics
through XR/VR technology.
Contribute directly to improving
patients’ lives at home
through accessible, innovative care.
Collaborate with a passionate, mission‑driven team in a dynamic startup culture.
Grow your career at the intersection of
technology, healthcare, and patient experience .
#J-18808-Ljbffr
As an official
VR DME provider , XRHealth enables patients to receive prescribed VR therapy devices covered by insurance — including through the VA and other major payers. Our team works with both clinical partners and patients to ensure the technology is easy to use, effective, and accessible at home.
Position Overview We’re seeking a
Customer Support Specialist
to provide exceptional technical support to our
customers and patients
using XRHealth’s VR therapeutic devices and platform. This role is key to ensuring that patients have a seamless and empowering experience — from setup and onboarding to ongoing technical assistance — as they use our products as part of their treatment plans.
Key Responsibilities
Provide responsive technical support to
patients, clinicians, and partners
using XRHealth’s VR therapeutic devices and software platform.
Troubleshoot hardware and software issues related to VR headsets, connectivity, app performance, and user accounts.
Manage and document all support interactions through
Zendesk
and our
CRM
system.
Guide patients through device setup, calibration, and usage, ensuring accessibility and comfort for home‑based care.
Collaborate with internal teams (Product, Operations, and Clinical) to identify and resolve recurring technical issues.
Assist in logistics coordination for
DME device deployment , including replacements, returns, and updates.
Maintain a compassionate, patient‑centered approach in all communications.
Support continuous improvement by identifying trends and contributing to process and product enhancements.
Qualifications
2+ years of experience in
customer support , preferably in healthcare technology or medical devices.
Hands‑on experience with
Zendesk
and
CRM systems
(HubSpot, Salesforce, or similar).
Strong technical troubleshooting and problem‑solving skills.
Excellent verbal and written communication skills; ability to explain tech concepts clearly to non‑technical users.
Comfortable working
onsite in Needham, MA .
Experience in a
startup
or fast‑paced environment is a plus.
Familiarity with
DME operations , healthcare workflows, or patient support processes is highly desirable.
Why Join XRHealth
Join a pioneering company redefining
digital therapeutics
through XR/VR technology.
Contribute directly to improving
patients’ lives at home
through accessible, innovative care.
Collaborate with a passionate, mission‑driven team in a dynamic startup culture.
Grow your career at the intersection of
technology, healthcare, and patient experience .
#J-18808-Ljbffr