Intercom
Overview
Intercom is an AI‑driven customer service company on a mission to help businesses provide incredible customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. What’s the opportunity?
Intercom’s Customer Education team is building learning experiences that enable our customers to transform themselves into AI‑first companies. As Intercom’s first Learning Multimedia Designer, you will be the visual storyteller for our customer education content. What will I be doing?
Produce engaging educational content that drives business outcomes and helps customers achieve a high return on investment with Intercom. Collaborate with Learning Experience Designers end‑to‑end to produce the most impactful videos possible. We work as one team from start to finish and not with a waterfall approach. Design effective visuals to increase learner retention of abstract and technical concepts. Create beautiful and tasteful animations that maintain learner attention. Improve the production process and video quality through AI tooling, rich feedback culture, and engagement data analysis. What skills do I need?
5+ years of experience in production of external learning content ideally in a fast‑paced tech environment. A portfolio demonstrating strong video production, motion graphics, and instructional design principles. Deep expertise with the Adobe Creative Suite (specifically Premiere Pro and After Effects). Working knowledge of production studio operations, including audio and video recording equipment, lighting techniques, and basic set design and aesthetics. Proven ability to translate complex, technical product concepts into clear, digestible, and visually engaging designs and animations. Experience developing and maintaining a consistent visual brand style across all video assets. Strong understanding of learning best practices and how multimedia elements influence learner retention and engagement. Strong understanding of the latest AI production technologies such as HeyGen and Nano Banana. Experience with content authoring tools to assist with visuals and the design of online courses is preferred but not required. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family Salary
The base salary range for candidates within the Greater Chicago Area is $103,500 – $123,625. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Location
Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Equal Opportunity
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. How to apply
Interested in building your career at Intercom? Get future opportunities sent straight to your email.
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Intercom is an AI‑driven customer service company on a mission to help businesses provide incredible customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. What’s the opportunity?
Intercom’s Customer Education team is building learning experiences that enable our customers to transform themselves into AI‑first companies. As Intercom’s first Learning Multimedia Designer, you will be the visual storyteller for our customer education content. What will I be doing?
Produce engaging educational content that drives business outcomes and helps customers achieve a high return on investment with Intercom. Collaborate with Learning Experience Designers end‑to‑end to produce the most impactful videos possible. We work as one team from start to finish and not with a waterfall approach. Design effective visuals to increase learner retention of abstract and technical concepts. Create beautiful and tasteful animations that maintain learner attention. Improve the production process and video quality through AI tooling, rich feedback culture, and engagement data analysis. What skills do I need?
5+ years of experience in production of external learning content ideally in a fast‑paced tech environment. A portfolio demonstrating strong video production, motion graphics, and instructional design principles. Deep expertise with the Adobe Creative Suite (specifically Premiere Pro and After Effects). Working knowledge of production studio operations, including audio and video recording equipment, lighting techniques, and basic set design and aesthetics. Proven ability to translate complex, technical product concepts into clear, digestible, and visually engaging designs and animations. Experience developing and maintaining a consistent visual brand style across all video assets. Strong understanding of learning best practices and how multimedia elements influence learner retention and engagement. Strong understanding of the latest AI production technologies such as HeyGen and Nano Banana. Experience with content authoring tools to assist with visuals and the design of online courses is preferred but not required. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews – great work is rewarded Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family Salary
The base salary range for candidates within the Greater Chicago Area is $103,500 – $123,625. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Location
Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Equal Opportunity
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. How to apply
Interested in building your career at Intercom? Get future opportunities sent straight to your email.
#J-18808-Ljbffr