Chapman Automotive Group
About the Role
Automotive Service Advisor at Chapman Automotive Group.
As a Service Advisor, you will drive the customer experience in the service lane, educating customers on the importance of routine vehicle maintenance and recommending services to optimize vehicle performance. You will work closely with technicians and the parts department to ensure customers enjoy an efficient service experience.
Core Responsibilities
Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations.
Produce repair orders for customers, including costs, time estimates, and full transparency.
Obtain customer authorization for services and process payments.
Communicate regularly with technicians and parts associates to ensure timely completion of work and update customers if additional repairs are needed.
Follow‑up with customers on the status of their vehicle and satisfaction of service.
Desired Qualifications & Experience
A minimum of one year of prior automotive service advisor, sales, or related experience.
Excellent interpersonal and customer‑service skills, both in person and over the phone.
Strong time‑management and organizational abilities.
Collaborative and works well with others to achieve department goals.
Demonstrated ability to overcome objections and achieve sales goals.
Valid driver’s license with a clean driving record.
Must pass a pre‑employment background check and drug screen.
Benefits & Compensation
Attractive commission pay plan: uncapped earning potential – average annual income ranges from $60,000 to $160,000 per year.
Professional development: access ongoing training and growth opportunities.
Supportive team environment: join a collaborative team where your contributions are valued.
Employee/Family discounts: discounts on vehicle purchases and services for you and your family.
Volunteer opportunities.
Comprehensive health coverage: medical, dental, and vision plans with low‑cost premiums.
Onsite nurse practitioners: convenient healthcare services at work.
Flexible Spending Accounts (FSAs): save on healthcare and dependent‑care expenses.
Affordable life and disability insurance.
Employee Assistance Program (EAP): confidential support for personal and professional challenges.
401(k) retirement plan: competitive matching contributions.
Generous paid time off (PTO): time off to recharge and maintain work‑life balance.
Hours & Work Environment Our Service Department is open Monday‑Friday from 7 AM to 6 PM and Saturday from 7 AM to 4 PM. Every third Saturday will be required. This onsite role requires working both indoors in an office environment and outdoors in the Service Drive, and occasionally in the climate‑controlled shop.
How to Apply If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
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As a Service Advisor, you will drive the customer experience in the service lane, educating customers on the importance of routine vehicle maintenance and recommending services to optimize vehicle performance. You will work closely with technicians and the parts department to ensure customers enjoy an efficient service experience.
Core Responsibilities
Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to make service recommendations.
Produce repair orders for customers, including costs, time estimates, and full transparency.
Obtain customer authorization for services and process payments.
Communicate regularly with technicians and parts associates to ensure timely completion of work and update customers if additional repairs are needed.
Follow‑up with customers on the status of their vehicle and satisfaction of service.
Desired Qualifications & Experience
A minimum of one year of prior automotive service advisor, sales, or related experience.
Excellent interpersonal and customer‑service skills, both in person and over the phone.
Strong time‑management and organizational abilities.
Collaborative and works well with others to achieve department goals.
Demonstrated ability to overcome objections and achieve sales goals.
Valid driver’s license with a clean driving record.
Must pass a pre‑employment background check and drug screen.
Benefits & Compensation
Attractive commission pay plan: uncapped earning potential – average annual income ranges from $60,000 to $160,000 per year.
Professional development: access ongoing training and growth opportunities.
Supportive team environment: join a collaborative team where your contributions are valued.
Employee/Family discounts: discounts on vehicle purchases and services for you and your family.
Volunteer opportunities.
Comprehensive health coverage: medical, dental, and vision plans with low‑cost premiums.
Onsite nurse practitioners: convenient healthcare services at work.
Flexible Spending Accounts (FSAs): save on healthcare and dependent‑care expenses.
Affordable life and disability insurance.
Employee Assistance Program (EAP): confidential support for personal and professional challenges.
401(k) retirement plan: competitive matching contributions.
Generous paid time off (PTO): time off to recharge and maintain work‑life balance.
Hours & Work Environment Our Service Department is open Monday‑Friday from 7 AM to 6 PM and Saturday from 7 AM to 4 PM. Every third Saturday will be required. This onsite role requires working both indoors in an office environment and outdoors in the Service Drive, and occasionally in the climate‑controlled shop.
How to Apply If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
#J-18808-Ljbffr