Attain Sports
Attain Sports brings a community-focused, values-driven, and player-centric approach to connect diverse groups and create impact through the power of sports. The company was formed in 2021 and offers an affordable, family-friendly sports and entertainment portfolio that emphasizes community engagement, customer service, innovation, and the professional growth of its athletes and employees.
Attain Sports owns and manages four baseball teams: the Baltimore Orioles Double‑A affiliate
Chesapeake Baysox , the Baltimore Orioles High‑A affiliate
Aberdeen IronBirds , the MLB Draft League
Frederick Keys , and the Atlantic League Professional Baseball Club
Spire City Ghost Hounds . It also owns the United Soccer League (USL) Championship club
Loudoun United FC . Job Description
The Aberdeen IronBirds are seeking a driven, revenue-focused Box Office Manager to oversee all ticket operations while actively contributing to sales growth. This role manages the full box office operation, serves as the Glitnir expert, and plays a direct, daily role in generating revenue through consistent outbound outreach—including cold calls—to sell group packages, season tickets, mini plans, and single‑game hospitality products. Responsibilities
Box Office & Ticket Operations
Oversee all box office operations on game and non‑game days, ensuring efficient, accurate ticketing processes. Serve as the Glitnir subject matter expert—building events, managing manifests, creating pricing structures, and troubleshooting issues. Maintain and reconcile all ticketing financials, including daily deposits, attendance reports, and event settlements. Recruit, train, schedule, and supervise box office staff to deliver professional and fan‑first service. Ensure compliance with IronBirds policies, ADA standards, and best practices for ticketing and customer service.
Conduct daily outbound sales outreach, including cold calls, emails, and follow‑up communication to sell
Group outings Season tickets Mini Plans Hospitality areas Theme night packages Flex plans and single‑game upgrades
Utilize Glitnir reporting and CRM data to identify leads and revenue opportunities. Execute dynamic pricing strategies, special offers, and sales promotions to maximize revenue. Support major sales initiatives such as renewal campaigns, new plan launches, theme nights, and on‑site sale activations. Collaborate with leadership to create group sales strategies tied to community events, corporate outreach, and theme programming. Customer Experience
Deliver exceptional service across all fan touchpoints—walk‑up, phone, online, and email. Resolve customer issues quickly and professionally, particularly escalating ticketing matters or access issues. Implement processes that improve ease of purchase, gate entry, and overall fan satisfaction.
Required Skills & Qualifications
Bachelor’s degree preferred; relevant ticket operations/sales experience required. 2–3 years of box office, ticket operations, or ticket sales experience with a sports team or live entertainment venue. Strong experience in building events, reporting, and inventory management. Demonstrated success in outbound sales, cold calling, and revenue generation. Strong communication, organization, and leadership skills. Ability to work a flexible schedule including nights, weekends, and holidays. High attention to detail, ability to multitask, and strong problem‑solving ability. Benefits
Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs. 11 paid federal holidays and unlimited flexible time off. Generous 401(k) matching with immediate vesting. Flexible career paths—our career tracks provide advancement, mobility, and flexibility as you grow with us. Supportive environment that values unique experiences and cares about everything that makes you, you. Attain Sports is committed to fair and equitable compensation practices. The base salary for this position is loosely defined by experience, education, and skills, and ranges from $40,000 to $45,000. In addition to base salary, this role is eligible for an annual discretionary bonus and commission based on achieving certain metrics. Attain Sports is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Frequent If you are unable to complete this application due to a disability, please contact us for an accommodation or alternative application process.
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Chesapeake Baysox , the Baltimore Orioles High‑A affiliate
Aberdeen IronBirds , the MLB Draft League
Frederick Keys , and the Atlantic League Professional Baseball Club
Spire City Ghost Hounds . It also owns the United Soccer League (USL) Championship club
Loudoun United FC . Job Description
The Aberdeen IronBirds are seeking a driven, revenue-focused Box Office Manager to oversee all ticket operations while actively contributing to sales growth. This role manages the full box office operation, serves as the Glitnir expert, and plays a direct, daily role in generating revenue through consistent outbound outreach—including cold calls—to sell group packages, season tickets, mini plans, and single‑game hospitality products. Responsibilities
Box Office & Ticket Operations
Oversee all box office operations on game and non‑game days, ensuring efficient, accurate ticketing processes. Serve as the Glitnir subject matter expert—building events, managing manifests, creating pricing structures, and troubleshooting issues. Maintain and reconcile all ticketing financials, including daily deposits, attendance reports, and event settlements. Recruit, train, schedule, and supervise box office staff to deliver professional and fan‑first service. Ensure compliance with IronBirds policies, ADA standards, and best practices for ticketing and customer service.
Conduct daily outbound sales outreach, including cold calls, emails, and follow‑up communication to sell
Group outings Season tickets Mini Plans Hospitality areas Theme night packages Flex plans and single‑game upgrades
Utilize Glitnir reporting and CRM data to identify leads and revenue opportunities. Execute dynamic pricing strategies, special offers, and sales promotions to maximize revenue. Support major sales initiatives such as renewal campaigns, new plan launches, theme nights, and on‑site sale activations. Collaborate with leadership to create group sales strategies tied to community events, corporate outreach, and theme programming. Customer Experience
Deliver exceptional service across all fan touchpoints—walk‑up, phone, online, and email. Resolve customer issues quickly and professionally, particularly escalating ticketing matters or access issues. Implement processes that improve ease of purchase, gate entry, and overall fan satisfaction.
Required Skills & Qualifications
Bachelor’s degree preferred; relevant ticket operations/sales experience required. 2–3 years of box office, ticket operations, or ticket sales experience with a sports team or live entertainment venue. Strong experience in building events, reporting, and inventory management. Demonstrated success in outbound sales, cold calling, and revenue generation. Strong communication, organization, and leadership skills. Ability to work a flexible schedule including nights, weekends, and holidays. High attention to detail, ability to multitask, and strong problem‑solving ability. Benefits
Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs. 11 paid federal holidays and unlimited flexible time off. Generous 401(k) matching with immediate vesting. Flexible career paths—our career tracks provide advancement, mobility, and flexibility as you grow with us. Supportive environment that values unique experiences and cares about everything that makes you, you. Attain Sports is committed to fair and equitable compensation practices. The base salary for this position is loosely defined by experience, education, and skills, and ranges from $40,000 to $45,000. In addition to base salary, this role is eligible for an annual discretionary bonus and commission based on achieving certain metrics. Attain Sports is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Frequent If you are unable to complete this application due to a disability, please contact us for an accommodation or alternative application process.
#J-18808-Ljbffr