Assistant Front Office Manager Job at Highgate in Kapolei

Assistant Front Office Manager

Join to apply for the Assistant Front Office Manager role at Highgate.

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Location

The Goodtime Hotel is a newly developed mixed‑use project in Miami Beach, offering retail opportunity and a prime location.

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Works closely with Sales and Reservations to fulfill all special requests for groups and VIPs.
• Assists daily in guest reception and responds to all social media feedback.
• Communicates effectively and genuinely with guests, team members and other departments.
• Assists and often leads guest service training initiatives within the front office department.
• Performs all Front Desk Assistant duties: registering guests, using up‑selling techniques, preparing group check‑ins and check‑outs, handling VIP arrivals.
• Maintains and updates all guest profiles and reviews reservations to accommodate special requests.
• Works with new hires for FD training, interviews, hires, and trains guest services agents.
• Manages a house bank and keeps accurate reports of daily receipts and deposits.
• Provides hotel services, outlets and local information to enhance guest satisfaction.
• Resolves guest complaints efficiently and follows up to ensure satisfaction.
• Supplies guest‑centric solutions, is intuitive to guest needs, and anticipates needs proactively.
• Maintains good relations with repeat guests and their special requests.
• Supervises a shift when needed and stays current with hotel procedures.
• Attends mandatory meetings and training; stays informed about emergency procedures.
• Completes all checklists and follows policies and procedures.

Qualifications

• A 4‑year college degree and at least 1 year of related experience.
• Supervisory experience required; labor experience and OPERA experience preferred.
• Proficiency in Windows, spreadsheets, and word processing.
• Will willingness to work long hours; two overnight shifts are required.
• Ability to lift up to 20 pounds occasionally or 10 pounds frequently, and stand during the entire shift.
• Excellent verbal and written communication skills with all levels of employees and guests.
• Strong multitasking, prioritization, and problem‑solving abilities.
• Demonstrated ability to maintain a warm and friendly demeanor, high standards of appearance and grooming.
• Attention‑to‑guest service, ability to handle problems and anticipate solutions.
• Compliance with Highgate Hotel Standards and regulations.
• Effective attendance and punctuality.
• Basic understanding of complex information and data evaluation.

Apply now to become part of a forward‑thinking hospitality team.