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HUSTLER Hollywood

Shift Supervisor - PT

HUSTLER Hollywood, West Covina, California, United States, 91790

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Shift Supervisor - PT

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HUSTLER Hollywood .

Summary The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. Primary duties include supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email, or via text.

Physical Requirements

Ability to lift large and heavy packages and boxes rapidly and constantly, and perform a continuous process of loading and unloading large boxes throughout a scheduled shift.

Able to reach overhead, bend, kneel, and carry product necessary for customer service, inventory re‑stock, processing shipment, and store merchandising.

Ability to stand/walk for extended periods.

Must be able to safely lift 50 lbs without restrictions.

Able to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, and cleaning.

Ability to use and climb ladders and/or step stools.

Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers).

Ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations.

Noise level in the work environment is usually moderate to loud.

Adult content environment.

Must be at least 18 years old.

All job requirements in the job description indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Employees may be required to perform other job‑related assignments as requested.

Essential Duties And Responsibilities

Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting pace and energy while ensuring brand integrity.

Responsible for holding store keys to open and close without management as necessary.

Ensures that customer service is the number one priority and partners with Sales Associates to achieve sales goals and KPIs.

Manages rest and meal break schedules and ensures all zones are covered.

Provides relevant and timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.

Assists with managing company standards of merchandise presentations, signage, and displays.

Escalates performance concerns to the Store Manager.

Motivates and inspires associates to build brand loyalty and create a positive store environment for internal and external customers.

Assists with store security including checking bags and monitoring fitting rooms.

Ensures that store staff are treated professionally, courteously and respectfully.

Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager.

Adheres to and ensures compliance with all LP policies.

Has full understanding/knowledge of inventory management procedures.

Represents the company in a professional and positive manner.

Other duties as assigned.

Qualifications

At least 1 year of key holder experience in a retail setting preferred.

Excellent verbal and written communication skills.

Must be available to work weekends (Friday, Saturday, and Sunday).

Must commit to two store closings per week, including one being Friday or Saturday.

Ability to utilize retail POS system & inventory scanner.

Must be able to make change using American Monetary units.

Ability to carry out detailed tasks and projects with minimal direction or supervision.

Strong interpersonal skills and ability to build positive working relationships.

Completion of the Shift Supervisor three month training program.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries Retail

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