HireTo by Kuvaka
Customer Success Manager - HR Tech Startup
HireTo by Kuvaka, San Francisco, California, United States, 94199
Customer Success Manager - HR Tech Startup
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Customer Success Manager - HR Tech Startup
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HireTo by Kuvaka
Overview We at HireTo by Kuvaka Tech help fast‑growing startups hire top talent through AI‑driven recruitment solutions. One of our prominent startup clients—an expanding HR Tech company—is seeking a proactive and strategic Customer Success Manager to drive adoption, engagement, retention, and overall customer satisfaction.
Key Details
Location:
San Francisco, CA (On‑site, 5 days a week)
Type:
Full‑time
Compensation:
$120K – $180K base + competitive equity and bonus
Visa Sponsorship:
Not available
Experience:
3–8+ years in Customer Success, Account Management, or client‑facing SaaS roles (early‑stage startup experience preferred)
Education:
Four‑year bachelor’s degree
Responsibilities
Own the full customer lifecycle post‑contract: onboarding, success planning, relationship management, and renewals.
Drive product adoption, share best practices, and identify expansion or upsell opportunities.
Provide light support when needed—triage issues, track bugs, and collaborate with technical teams; familiarity with APIs and webhooks is a plus.
Manage a diverse portfolio ranging from small staffing agencies to large Fortune 100 enterprises, requiring strong communication skills and executive presence.
Collaborate closely with engineering, product, and sales teams to relay customer insights and help shape the product roadmap.
Qualifications
3–8+ years in Customer Success, Account Management, or SaaS client‑facing roles.
Experience building processes and navigating ambiguity in early‑stage startups.
Strong track record managing mid‑market or enterprise accounts, leading renewals and expansions.
HR Tech or Talent Acquisition industry experience highly preferred.
Data‑driven mindset with experience analyzing customer usage metrics and health scores.
Comfortable with technical concepts such as APIs and webhooks.
Experience with CS platforms like ChurnZero is a strong advantage.
Proactive, self‑driven mindset; excellent communication, relationship‑building, and organizational skills.
Strong executive presence and ability to engage operational teams and C‑level stakeholders.
Role Selling Points
Fast growth: $2M ARR in 18 months, YC‑backed.
Founding opportunity: Build the CS function from the ground up.
High impact: Work directly with founders and influence product direction.
#J-18808-Ljbffr
Customer Success Manager - HR Tech Startup
role at
HireTo by Kuvaka
Overview We at HireTo by Kuvaka Tech help fast‑growing startups hire top talent through AI‑driven recruitment solutions. One of our prominent startup clients—an expanding HR Tech company—is seeking a proactive and strategic Customer Success Manager to drive adoption, engagement, retention, and overall customer satisfaction.
Key Details
Location:
San Francisco, CA (On‑site, 5 days a week)
Type:
Full‑time
Compensation:
$120K – $180K base + competitive equity and bonus
Visa Sponsorship:
Not available
Experience:
3–8+ years in Customer Success, Account Management, or client‑facing SaaS roles (early‑stage startup experience preferred)
Education:
Four‑year bachelor’s degree
Responsibilities
Own the full customer lifecycle post‑contract: onboarding, success planning, relationship management, and renewals.
Drive product adoption, share best practices, and identify expansion or upsell opportunities.
Provide light support when needed—triage issues, track bugs, and collaborate with technical teams; familiarity with APIs and webhooks is a plus.
Manage a diverse portfolio ranging from small staffing agencies to large Fortune 100 enterprises, requiring strong communication skills and executive presence.
Collaborate closely with engineering, product, and sales teams to relay customer insights and help shape the product roadmap.
Qualifications
3–8+ years in Customer Success, Account Management, or SaaS client‑facing roles.
Experience building processes and navigating ambiguity in early‑stage startups.
Strong track record managing mid‑market or enterprise accounts, leading renewals and expansions.
HR Tech or Talent Acquisition industry experience highly preferred.
Data‑driven mindset with experience analyzing customer usage metrics and health scores.
Comfortable with technical concepts such as APIs and webhooks.
Experience with CS platforms like ChurnZero is a strong advantage.
Proactive, self‑driven mindset; excellent communication, relationship‑building, and organizational skills.
Strong executive presence and ability to engage operational teams and C‑level stakeholders.
Role Selling Points
Fast growth: $2M ARR in 18 months, YC‑backed.
Founding opportunity: Build the CS function from the ground up.
High impact: Work directly with founders and influence product direction.
#J-18808-Ljbffr