Merchology
Order Fulfillment Specialist
Join Merchology as an Order Fulfillment Specialist in our Customer Service team. We are a leading eCommerce retailer in B2B sales of co‑branded merchandise including apparel, headwear, drinkware, gifts, and accessories. Our family‑owned, people‑powered culture is a three‑time Star Tribune Top Workplace award winner.
Responsibilities
Professionally communicate via phone and email with vendor partners and customers.
Proactively manage and oversee customer orders to meet customer deadlines.
Investigate and resolve orders beyond their designated shipping date.
Act as the liaison between the customer and Merchology’s operations team regarding issues during the production process.
Review past‑due orders to ensure they are closed and billed.
Process new tickets in the operations pipeline.
Create tickets for damaged items in the order questions pipeline.
Send initial emails to customers.
Update orders based on customer requests in Merchology’s ERP (NetSuite).
Required Qualifications
High school diploma or GED required; Associates or Bachelor’s degree preferred.
One or more years of customer service experience in retail, restaurant, sales, or office environment.
Friendly and team‑oriented attitude.
Efficient and detail‑oriented.
Proficient with Microsoft Office Suite.
HubSpot or other CRM knowledge is a plus.
What We Offer
Competitive compensation: $20.50 to $24.00 per hour.
Generous PTO (18 days per year).
8 company‑paid holidays.
Hybrid work schedule for select departments.
40 hours of paid volunteer time.
401(k) with match.
Medical and dental insurance options, spending account options, and an HSA with employer match.
Company‑paid life insurance.
Company‑sponsored social events.
Premium brand partner discounts.
Employee‑led events that include recognition, wellness, volunteering and DE&I.
Location 3000 Niagara Lane North, Plymouth, MN 55447. Hybrid role: Three days onsite and two days remote following training – no option for fully remote work.
Seniority level Entry level
Employment type Full‑time
Industry Business to Business E‑commerce and apparel; Retail apparel and fashion.
Equal Opportunity Employer Merchology is an equal opportunity employer and Disability‑owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
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Responsibilities
Professionally communicate via phone and email with vendor partners and customers.
Proactively manage and oversee customer orders to meet customer deadlines.
Investigate and resolve orders beyond their designated shipping date.
Act as the liaison between the customer and Merchology’s operations team regarding issues during the production process.
Review past‑due orders to ensure they are closed and billed.
Process new tickets in the operations pipeline.
Create tickets for damaged items in the order questions pipeline.
Send initial emails to customers.
Update orders based on customer requests in Merchology’s ERP (NetSuite).
Required Qualifications
High school diploma or GED required; Associates or Bachelor’s degree preferred.
One or more years of customer service experience in retail, restaurant, sales, or office environment.
Friendly and team‑oriented attitude.
Efficient and detail‑oriented.
Proficient with Microsoft Office Suite.
HubSpot or other CRM knowledge is a plus.
What We Offer
Competitive compensation: $20.50 to $24.00 per hour.
Generous PTO (18 days per year).
8 company‑paid holidays.
Hybrid work schedule for select departments.
40 hours of paid volunteer time.
401(k) with match.
Medical and dental insurance options, spending account options, and an HSA with employer match.
Company‑paid life insurance.
Company‑sponsored social events.
Premium brand partner discounts.
Employee‑led events that include recognition, wellness, volunteering and DE&I.
Location 3000 Niagara Lane North, Plymouth, MN 55447. Hybrid role: Three days onsite and two days remote following training – no option for fully remote work.
Seniority level Entry level
Employment type Full‑time
Industry Business to Business E‑commerce and apparel; Retail apparel and fashion.
Equal Opportunity Employer Merchology is an equal opportunity employer and Disability‑owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
#J-18808-Ljbffr