Synechron
Lead SRE/DevOps - Banking domain [Dynatrace/ BigPanda/LogScale/MonPro experience
Synechron, Dallas, Texas, United States, 75234
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our Challenge: We are seeking a highly skilled
Lead Site Reliability Engineer (SRE) / DevOps Engineer
to drive the reliability, observability, and operational excellence of our platforms. This role will lead major initiatives around monitoring, automation, incident response, and performance optimizationleveraging enterprise tools such as
Dynatrace ,
BigPanda , and
LogScale/MonPro . You will partner closely with engineering, operations, and product teams to build robust systems, improve service availability, and ensure a seamless user experience through proactive observability and best-in-class SRE practices.
Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX/ Pittsburgh, PA is $120K -$130K/year & benefits (see below).
Responsibilities: Observability & Monitoring Implement and enhance
proactive observability
frameworks to anticipate and mitigate issues before they occur. Optimize
experience monitoring
and user interaction metrics across applications and services. Manage and improve the
event catalog , ensuring all system events are structured and actionable. Build and maintain
dashboards, alerts, and health reporting
using tools like Dynatrace, BigPanda, MonPro, and LogScale. Perform
service tuning
to improve system performance based on real-time metrics and data analysis. Establish and maintain
observability standards
and best practices across teams. Conduct
chaos testing
and resilience validation to ensure high system availability. Lead
anomaly detection
practices to quickly identify and respond to unusual system behavior. SRE Practices Ensure platform stability, performance, and reliability through proven
reliability engineering
principles. Drive
SRE initiatives , including continuous improvement projects within the Site Reliability Center. Develop, maintain, and scale
automated orchestration pipelines
to streamline operations and improve efficiency. Create, maintain, and enforce
SRE standards , including SLIs, SLOs, and operational playbooks. Lead and conduct
root cause analysis
for critical incidents and drive long-term remediation improvements. Problem Management Own the
problem management
lifecycleidentifying, tracking, and resolving underlying issues to prevent recurring incidents. Collaborate with cross-functional teams to address systemic issues and drive operational resilience. What Youll Lead The evolution of our observability ecosystem SRE standards, automation, and operational excellence Enterprise-wide monitoring and incident management improvements Initiatives that enhance reliability, uptime, and customer experience
Requirements: 10+ years of proven experience in
SRE, DevOps, or Infrastructure Engineering
roles. Experience leading SRE or DevOps teams. Hands-on expertise with observability/monitoring tools such as: Dynatrace
(APM, RUM, dashboards, alerting) BigPanda
(event correlation, incident response) LogScale / MonPro / LogicMonitor
or similar log and metrics platforms Solid experience with
cloud platforms
(AWS, Azure, or GCP). Strong proficiency in
automation & orchestration
(Terraform, Ansible, Jenkins, GitHub Actions, etc.). Proven track record in
incident management, RCA , and implementing reliable SRE practices. Experience with
CI/CD pipelines , infrastructure as code, and configuration management. Deep understanding of
Linux systems , networking fundamentals, and distributed system design. Strong scripting abilities (Python, Bash, PowerShell, or equivalent). Excellent communication, leadership, and cross-team collaboration skills.
Preferred, but not required: Knowledge of
chaos engineering , advanced anomaly detection, and proactive alerting strategies. Experience implementing
SLI/SLO frameworks
and performance optimization programs. Familiarity with containerization (Docker, Kubernetes) and service meshes.
We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the worlds leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture.
S YNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture
promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Our Challenge: We are seeking a highly skilled
Lead Site Reliability Engineer (SRE) / DevOps Engineer
to drive the reliability, observability, and operational excellence of our platforms. This role will lead major initiatives around monitoring, automation, incident response, and performance optimizationleveraging enterprise tools such as
Dynatrace ,
BigPanda , and
LogScale/MonPro . You will partner closely with engineering, operations, and product teams to build robust systems, improve service availability, and ensure a seamless user experience through proactive observability and best-in-class SRE practices.
Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX/ Pittsburgh, PA is $120K -$130K/year & benefits (see below).
Responsibilities: Observability & Monitoring Implement and enhance
proactive observability
frameworks to anticipate and mitigate issues before they occur. Optimize
experience monitoring
and user interaction metrics across applications and services. Manage and improve the
event catalog , ensuring all system events are structured and actionable. Build and maintain
dashboards, alerts, and health reporting
using tools like Dynatrace, BigPanda, MonPro, and LogScale. Perform
service tuning
to improve system performance based on real-time metrics and data analysis. Establish and maintain
observability standards
and best practices across teams. Conduct
chaos testing
and resilience validation to ensure high system availability. Lead
anomaly detection
practices to quickly identify and respond to unusual system behavior. SRE Practices Ensure platform stability, performance, and reliability through proven
reliability engineering
principles. Drive
SRE initiatives , including continuous improvement projects within the Site Reliability Center. Develop, maintain, and scale
automated orchestration pipelines
to streamline operations and improve efficiency. Create, maintain, and enforce
SRE standards , including SLIs, SLOs, and operational playbooks. Lead and conduct
root cause analysis
for critical incidents and drive long-term remediation improvements. Problem Management Own the
problem management
lifecycleidentifying, tracking, and resolving underlying issues to prevent recurring incidents. Collaborate with cross-functional teams to address systemic issues and drive operational resilience. What Youll Lead The evolution of our observability ecosystem SRE standards, automation, and operational excellence Enterprise-wide monitoring and incident management improvements Initiatives that enhance reliability, uptime, and customer experience
Requirements: 10+ years of proven experience in
SRE, DevOps, or Infrastructure Engineering
roles. Experience leading SRE or DevOps teams. Hands-on expertise with observability/monitoring tools such as: Dynatrace
(APM, RUM, dashboards, alerting) BigPanda
(event correlation, incident response) LogScale / MonPro / LogicMonitor
or similar log and metrics platforms Solid experience with
cloud platforms
(AWS, Azure, or GCP). Strong proficiency in
automation & orchestration
(Terraform, Ansible, Jenkins, GitHub Actions, etc.). Proven track record in
incident management, RCA , and implementing reliable SRE practices. Experience with
CI/CD pipelines , infrastructure as code, and configuration management. Deep understanding of
Linux systems , networking fundamentals, and distributed system design. Strong scripting abilities (Python, Bash, PowerShell, or equivalent). Excellent communication, leadership, and cross-team collaboration skills.
Preferred, but not required: Knowledge of
chaos engineering , advanced anomaly detection, and proactive alerting strategies. Experience implementing
SLI/SLO frameworks
and performance optimization programs. Familiarity with containerization (Docker, Kubernetes) and service meshes.
We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the worlds leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture.
S YNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture
promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.