Source One Technical Solutions
Technical Support Specialist (Las Vegas)
Source One Technical Solutions, Las Vegas, Nevada, United States, 89105
Source One is a staffing services company and were currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).
Title: TeleOperations Specialist (Technical Support Specialist) Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available: Hours: 10am-6:30pm or 5:30pm-2am Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed * Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the human-in-the-loop, bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities: - Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation - Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines - Assist in gathering performance metrics and reporting observations to improve system functionality - Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface - Follow company protocols and regulatory requirements to maintain high operational standards
Requirements: - 2+ years of experience in operations, technical support, software testing, or a similar field - Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles - Excellent driving history and no criminal history - Excellent written and verbal communication skills - Willingness to work flexible shift hours
Bonus Qualifications: - Experience with QA testing or working in the autonomous vehicle industry - Bachelors degree in STEM, analytics, or related field - Basic understanding of data analysis to help build out and analyze metrics - Strong familiarity with video game-style controls or simulation software
Benefits: - Pre-tax commuter benefits - Employer subsidized health care benefits - Flexible Spending Account for healthcare-related costs - Short and long term disability coverage and life insurance - 401k package
Title: TeleOperations Specialist (Technical Support Specialist) Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available: Hours: 10am-6:30pm or 5:30pm-2am Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed * Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the human-in-the-loop, bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities: - Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation - Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines - Assist in gathering performance metrics and reporting observations to improve system functionality - Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface - Follow company protocols and regulatory requirements to maintain high operational standards
Requirements: - 2+ years of experience in operations, technical support, software testing, or a similar field - Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles - Excellent driving history and no criminal history - Excellent written and verbal communication skills - Willingness to work flexible shift hours
Bonus Qualifications: - Experience with QA testing or working in the autonomous vehicle industry - Bachelors degree in STEM, analytics, or related field - Basic understanding of data analysis to help build out and analyze metrics - Strong familiarity with video game-style controls or simulation software
Benefits: - Pre-tax commuter benefits - Employer subsidized health care benefits - Flexible Spending Account for healthcare-related costs - Short and long term disability coverage and life insurance - 401k package