Akkodis
Director of Operations (Palm Beach Gardens)
Akkodis, Palm Beach Gardens, Florida, United States, 33418
We are seeking a dynamic
Director of Workplace Experience & Operations
to lead global digital workplace services, including Service Desk, onsite support, endpoint operations, and enterprise user experience initiatives. This role ensures a seamless end-user experience, reliable IT operations across manufacturing and office environments, and drives adoption of AI-enabled service capabilities. The ideal candidate will spearhead service transformation, manage global MSP partners, and deliver programs that enhance operational reliability, experience quality, and cost efficiency.
Pay rate: $150K-$160K
Key Responsibilities Direct global Service Desk, onsite support, and field services across 160+ countries. Oversee MSP/vendor performance, SLAs/XLAs, operational KPIs, and financial governance. Advance AI-enabled service delivery, automation, self-service, and digital deflection. Lead digital experience initiatives leveraging DEX platforms, sentiment analytics, and workflow automation. Provide oversight for endpoint management, PC lifecycle planning, and hardware/software provisioning. Manage major vendor relationships, RFPs, and contract negotiations driving cost optimization. Partner with Cyber, Finance, Procurement, and Manufacturing to align strategy and ensure operational readiness. Lead global teams while communicating priorities and progress to executive stakeholders. Qualifications Bachelors degree in IT, Engineering, or related field (advanced degree preferred). 1015+ years in IT operations, service delivery, or end-user services leadership. Experience managing global teams and MSP ecosystems. Proven success implementing AI/automation in service delivery environments. Strong background in endpoint operations, ITSM/ServiceNow, and digital workplace technologies. Preferred Skills & Competencies Expertise in DEX/experience management platforms (e.g., NexThink), AIOps, and workflow automation. Vendor negotiation, contract management, and financial planning. Executive communication and stakeholder management. Strong change leadership and ability to drive global transformation.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy Requirements The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Director of Workplace Experience & Operations
to lead global digital workplace services, including Service Desk, onsite support, endpoint operations, and enterprise user experience initiatives. This role ensures a seamless end-user experience, reliable IT operations across manufacturing and office environments, and drives adoption of AI-enabled service capabilities. The ideal candidate will spearhead service transformation, manage global MSP partners, and deliver programs that enhance operational reliability, experience quality, and cost efficiency.
Pay rate: $150K-$160K
Key Responsibilities Direct global Service Desk, onsite support, and field services across 160+ countries. Oversee MSP/vendor performance, SLAs/XLAs, operational KPIs, and financial governance. Advance AI-enabled service delivery, automation, self-service, and digital deflection. Lead digital experience initiatives leveraging DEX platforms, sentiment analytics, and workflow automation. Provide oversight for endpoint management, PC lifecycle planning, and hardware/software provisioning. Manage major vendor relationships, RFPs, and contract negotiations driving cost optimization. Partner with Cyber, Finance, Procurement, and Manufacturing to align strategy and ensure operational readiness. Lead global teams while communicating priorities and progress to executive stakeholders. Qualifications Bachelors degree in IT, Engineering, or related field (advanced degree preferred). 1015+ years in IT operations, service delivery, or end-user services leadership. Experience managing global teams and MSP ecosystems. Proven success implementing AI/automation in service delivery environments. Strong background in endpoint operations, ITSM/ServiceNow, and digital workplace technologies. Preferred Skills & Competencies Expertise in DEX/experience management platforms (e.g., NexThink), AIOps, and workflow automation. Vendor negotiation, contract management, and financial planning. Executive communication and stakeholder management. Strong change leadership and ability to drive global transformation.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy Requirements The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.