Advanced Computer Technologies, LLC
Information Technology Help Desk (East Hanover)
Advanced Computer Technologies, LLC, East Hanover, New Jersey, United States, 07936
Position Summary:
We are seeking a skilled and experienced
Level 23 IT Support Technician
to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.
Key Responsibilities: Provide
technical support
for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals. Manage and support
Microsoft 365
services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform
server administration
tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic
network infrastructure
issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices.
Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with
Microsoft 365 administration . Experience with
Windows Server (2016/2019/2022)
administration. Working knowledge of
networking fundamentals
(TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail.
Preferred Qualifications: Certifications such as
CompTIA Network+, Microsoft 365 Certified ,
MCSA , or
CCNA
Level 23 IT Support Technician
to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.
Key Responsibilities: Provide
technical support
for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals. Manage and support
Microsoft 365
services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform
server administration
tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic
network infrastructure
issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices.
Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with
Microsoft 365 administration . Experience with
Windows Server (2016/2019/2022)
administration. Working knowledge of
networking fundamentals
(TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail.
Preferred Qualifications: Certifications such as
CompTIA Network+, Microsoft 365 Certified ,
MCSA , or
CCNA