Akkodis
IT Help Desk Job in Rochester, NY: (Rochester)
Akkodis, Rochester, New York, United States, 14600
IT Help Desk Job in Rochester, NY:
Contract to Hire Role: Hourly Pay Rate
$20-22.00 per hour based on experience, education, geographic location and other factors.
Please no 3rd party or c2c candidates
We are seeking an experienced
IT Help Desk Engineer
to join our team. The ideal candidate will have a strong background in
Windows environments , hands-on experience with
PC imaging , and a passion for delivering exceptional technical support. This role involves troubleshooting, system maintenance, and ensuring smooth IT operations for end-users
Key Responsibilities of the IT Help Desk Job in Rochester, NY: Provide
Tier 1 and Tier 2 technical support
for hardware, software, and network issues. Install, configure, and maintain
Windows-based systems
and applications. Perform
PC imaging and deployment
for new and existing devices. Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals. Manage
Active Directory
tasks such as user account creation, password resets, and group policy updates. Assist with
patch management
and system updates. Document support requests, resolutions, and maintain accurate records in the ticketing system. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards.
Required Qualifications 1+ years
of experience in IT support or help desk roles. Strong knowledge of
Windows operating systems
(Windows 10/11). Hands-on experience with
PC imaging tools
(e.g., SCCM, MDT, or similar). Familiarity with
Active Directory , DNS, DHCP, and basic networking concepts. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills.
For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at
Thomas.Mccarthy@ akkodis.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.akkodis.com/en/privacy-policy .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Contract to Hire Role: Hourly Pay Rate
$20-22.00 per hour based on experience, education, geographic location and other factors.
Please no 3rd party or c2c candidates
We are seeking an experienced
IT Help Desk Engineer
to join our team. The ideal candidate will have a strong background in
Windows environments , hands-on experience with
PC imaging , and a passion for delivering exceptional technical support. This role involves troubleshooting, system maintenance, and ensuring smooth IT operations for end-users
Key Responsibilities of the IT Help Desk Job in Rochester, NY: Provide
Tier 1 and Tier 2 technical support
for hardware, software, and network issues. Install, configure, and maintain
Windows-based systems
and applications. Perform
PC imaging and deployment
for new and existing devices. Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals. Manage
Active Directory
tasks such as user account creation, password resets, and group policy updates. Assist with
patch management
and system updates. Document support requests, resolutions, and maintain accurate records in the ticketing system. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards.
Required Qualifications 1+ years
of experience in IT support or help desk roles. Strong knowledge of
Windows operating systems
(Windows 10/11). Hands-on experience with
PC imaging tools
(e.g., SCCM, MDT, or similar). Familiarity with
Active Directory , DNS, DHCP, and basic networking concepts. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills.
For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at
Thomas.Mccarthy@ akkodis.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.akkodis.com/en/privacy-policy .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance