Robert Half
Technical Support Representative (Atlanta)
Robert Half, Atlanta, Georgia, United States, 30383
Are you looking to grow your career in
customer service ,
tech support , or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support.
This is
not a highly technical IT role , but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices.
About the Role You will serve as the
first point of contact
for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a
customer-facing, phone-based support role
in a high-volume environment.
All new hires begin together in a
34 week class-based training program , starting
January 5th . The organization onboards in groups, providing structured and collaborative learning from day one.
This position is
100% onsite, MondayFriday , in the
Cumberland area .
Key Responsibilities Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions. Follow scripted workflows and troubleshooting guides to resolve common wireless service issues. Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details. Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required. Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability. Document all customer interactions in the CRM/ticketing system with accuracy and clarity. Communicate patiently, clearly, and professionallytranslating technical steps into easy-to-understand instructions. Follow compliance, quality, and performance standards set by leadership.
Who Thrives in This Role Individuals looking to
grow in customer service , call center environments, or high-volume support Candidates wanting
entry-level exposure to tech troubleshooting
but not a deeply technical role Strong communicators who enjoy helping people solve problems Those who prefer structured training and clear workflows
Schedule & Training Start Date:
January 5th, 2026 ( no flexibility ) Training:
34 week classroom-style training cohort Location:
Onsite in the
Cumberland area , 5 days per week Type:
Contract-to-Hire
customer service ,
tech support , or both? This role is a great fit for individuals wanting to strengthen their communication skills while gaining exposure to front-line troubleshooting and mobile device support.
This is
not a highly technical IT role , but it offers a strong foundation for anyone interested in developing customer service expertise, call center experience, and entry-level support skills with iOS/Android devices.
About the Role You will serve as the
first point of contact
for wireless customers needing assistance with device setup, SIM activation, service interruptions, and general account questions. This is a
customer-facing, phone-based support role
in a high-volume environment.
All new hires begin together in a
34 week class-based training program , starting
January 5th . The organization onboards in groups, providing structured and collaborative learning from day one.
This position is
100% onsite, MondayFriday , in the
Cumberland area .
Key Responsibilities Serve as the initial support contact for customers experiencing issues with device setup, SIM activation, call/text/data problems, and general service questions. Follow scripted workflows and troubleshooting guides to resolve common wireless service issues. Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details. Provide technical support for backend provisioning errors, network outages, number porting issues, or complex device failures when required. Answer basic account-related questions including plan information, device compatibility checks (IMEI/ESN), and feature availability. Document all customer interactions in the CRM/ticketing system with accuracy and clarity. Communicate patiently, clearly, and professionallytranslating technical steps into easy-to-understand instructions. Follow compliance, quality, and performance standards set by leadership.
Who Thrives in This Role Individuals looking to
grow in customer service , call center environments, or high-volume support Candidates wanting
entry-level exposure to tech troubleshooting
but not a deeply technical role Strong communicators who enjoy helping people solve problems Those who prefer structured training and clear workflows
Schedule & Training Start Date:
January 5th, 2026 ( no flexibility ) Training:
34 week classroom-style training cohort Location:
Onsite in the
Cumberland area , 5 days per week Type:
Contract-to-Hire