ExponentHR
Microsoft Dynamics Administrator/Engineer (Addison)
ExponentHR, Addison, Texas, United States, 75001
As the sole administrator , you will support and optimize our Microsoft Dynamics 365 platform as part of the Information Technology departmentincluding Customer Service, Project Operations, Sales, and Marketing moduleswhich is central to our companys CRM and DevOps integration. This hands-on role offers future career growth, with opportunities to expand responsibilities and mentor junior team members as the business evolves.
Essential Duties and Responsibilities
Design, configure, customize, and manage Dynamics 365 modules (Customer Service, Project Operations, Sales, Marketing, and customer facing self-service portals) to align with business processes and requirements, and ensuring optimal performance, security, and availability Identify opportunities for system automation to drive efficiency and effectiveness. Examples: Proficiency with Power Automate and workflows in Dynamics. Monitor system-wide performance, and guarantee data integrity. Implement updates, patches, and new functionalities to all modules while thoroughly test system modifications and updates across all modules before implementation. Oversee data integrity, perform data migrations, and ensure compliance with data governance policies. This includes both data native to Dynamics and data imported from other systems. Build analytic reports and dashboards for all modules. Collaborate with other business units to capture module-specific requirements and process improvements. Stay abreast of Microsoft Dynamics updates, best practices, and industry trends to optimize platform utilization. Generate and maintain documentation and guides for each module to ensure a seamless user experience. Offer technical support to end-users, troubleshooting and resolving issues promptly across all modules. Engage in relevant training sessions and workshops to continually enhance your skills with Microsoft Dynamics and its specific modules. Regularly seek feedback from end-users of each module to understand areas of improvement for system functionality and use experience.
Preferred Responsibilities
Demonstrated expertise in designing, developing, and optimizing customer service portals using PowerApps Portals in conjunction with our development team. Areas include configuring web pages, forms, and workflows, integrating with other Microsoft Power Platform tools and external systems, and ensuring data consistency, real-time updates, and ongoing support for end-users. Develop and manage integrations between Dynamics 365 and other systems using APIs, connectors, and middleware. Examples: Integration with Azure DevOps and data integration with our SaaS application. Manage the ALM components of source controlling, via Git, Dynamics solutions via Azure DevOps and deployments with managed pipelines. Possess a fundamental understanding of JavaScript to address scenarios where alternative methods are not feasible.
Experience Requirements
Bachelors degree or certifications in Dynamics 365 Existing experiencing with Dynamics 365 administration and implementation Strong understanding of Dynamics 365 architecture, modules, and functionalities. Proficiency in customization, configuration, and integration of Dynamics 365. Experience with project management methodologies and tools.
Essential Duties and Responsibilities
Design, configure, customize, and manage Dynamics 365 modules (Customer Service, Project Operations, Sales, Marketing, and customer facing self-service portals) to align with business processes and requirements, and ensuring optimal performance, security, and availability Identify opportunities for system automation to drive efficiency and effectiveness. Examples: Proficiency with Power Automate and workflows in Dynamics. Monitor system-wide performance, and guarantee data integrity. Implement updates, patches, and new functionalities to all modules while thoroughly test system modifications and updates across all modules before implementation. Oversee data integrity, perform data migrations, and ensure compliance with data governance policies. This includes both data native to Dynamics and data imported from other systems. Build analytic reports and dashboards for all modules. Collaborate with other business units to capture module-specific requirements and process improvements. Stay abreast of Microsoft Dynamics updates, best practices, and industry trends to optimize platform utilization. Generate and maintain documentation and guides for each module to ensure a seamless user experience. Offer technical support to end-users, troubleshooting and resolving issues promptly across all modules. Engage in relevant training sessions and workshops to continually enhance your skills with Microsoft Dynamics and its specific modules. Regularly seek feedback from end-users of each module to understand areas of improvement for system functionality and use experience.
Preferred Responsibilities
Demonstrated expertise in designing, developing, and optimizing customer service portals using PowerApps Portals in conjunction with our development team. Areas include configuring web pages, forms, and workflows, integrating with other Microsoft Power Platform tools and external systems, and ensuring data consistency, real-time updates, and ongoing support for end-users. Develop and manage integrations between Dynamics 365 and other systems using APIs, connectors, and middleware. Examples: Integration with Azure DevOps and data integration with our SaaS application. Manage the ALM components of source controlling, via Git, Dynamics solutions via Azure DevOps and deployments with managed pipelines. Possess a fundamental understanding of JavaScript to address scenarios where alternative methods are not feasible.
Experience Requirements
Bachelors degree or certifications in Dynamics 365 Existing experiencing with Dynamics 365 administration and implementation Strong understanding of Dynamics 365 architecture, modules, and functionalities. Proficiency in customization, configuration, and integration of Dynamics 365. Experience with project management methodologies and tools.