Bowman Williams
Help Desk Technician (MSP Experience Required) (Alpharetta)
Bowman Williams, Alpharetta, Georgia, United States, 30239
Help Desk Technician (MSP Experience Required)
$55,000$65,000 + Full Benefits | Hybrid (4 Days Remote/ 1 Day in Office)
About the Company Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partneroffering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.
About the Role Were expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, youll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home.
What Youll Do Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service Monitor, maintain, and report on client systems using RMM tools Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training Assist with administration of O365, Windows Server environments, and Terminal Services Configure, upgrade, and support Intel-based desktops and laptops Work closely with clients to translate issues into clear, actionable solution
What You Bring Minimum 1 years of MSP indsutry experience Hands-on experience with Windows 8.1/10, Microsoft Office (20132019), and email clients (POP3, SMTP, IMAP, O365) Basic administration of Windows Server (20082022), Active Directory, and Terminal Server Experience with O365 user/admin tasks Understanding of IP networking, switches, wireless, and NICs Experience with remote monitoring and maintenance tools Strong communication, patience, and customer-service-oriented mindset
Benefits 401(k) with matching Medical, dental, vision, and life insurance Paid time off Stable, supportive, growth-oriented work environment
About the Company Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partneroffering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.
About the Role Were expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, youll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home.
What Youll Do Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service Monitor, maintain, and report on client systems using RMM tools Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training Assist with administration of O365, Windows Server environments, and Terminal Services Configure, upgrade, and support Intel-based desktops and laptops Work closely with clients to translate issues into clear, actionable solution
What You Bring Minimum 1 years of MSP indsutry experience Hands-on experience with Windows 8.1/10, Microsoft Office (20132019), and email clients (POP3, SMTP, IMAP, O365) Basic administration of Windows Server (20082022), Active Directory, and Terminal Server Experience with O365 user/admin tasks Understanding of IP networking, switches, wireless, and NICs Experience with remote monitoring and maintenance tools Strong communication, patience, and customer-service-oriented mindset
Benefits 401(k) with matching Medical, dental, vision, and life insurance Paid time off Stable, supportive, growth-oriented work environment