PCS Managed Services
IT Support Technician (Memphis)
PCS Managed Services, Memphis, Tennessee, United States, 37544
2-5 years of Help Desk experience
REQUIRED . (please don't apply if don't meet this requirement) Previous MSP experience a plus!
Are you looking for a company that values its employees and its culture? Do you enjoy technical troubleshooting and problem solving? Do you want to surround yourself with passionate, knowledgeable IT experts? Are you a strong communicator who thrives when helping others?
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier1 IT Support Technician.
Essential Duties and Responsibilities:
The IT Technician position is a key contributor in the success of managing our clients IT environment.Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our support team, a Tier 1 Support Technician is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We strive to provide first contact resolution in Tier1 so our customers can get back to whats important to them and their customers. Knowledge, Skills, and/or Abilities Required: 2+ years as IT Support Specialist, direct end-user support is required Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution Excellent written and verbal communication with team members and customers A willingness and commitment to learn new things and grow new skill sets Ability to work on multiple priorities and/or projects simultaneously Ability to work with little supervision Organized, detail oriented and self-motivated. Take ownership and be accountable for solving support tickets Ability to fulfill night and weekend shifts as part of our on-call rotation Ability to resolve 10-20 daily tickets on average Required
Technical Skills: Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications Intermediate knowledge in managing Microsoft Server Operating Systems and Networks General knowledge managing firewalls, layer 2/3 switches, access points and other networking devices Administration of Microsoft Office 365 email, applications, Azure AD and InTune Knowledge or Microsoft Active Directory and Group Policy Experience working with computer peripherals, such as printers and scanners Strong understanding of hardware, software, and network troubleshooting Experience with VPN technologies; configuring, supporting, and troubleshooting Strong understanding of DHCP and DNS configuration and management Nice Skills to Haves: Previous MSP (Managed Service Provider) experience Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya Advanced knowledge of Azure AD, SharePoint, MDM, MFA Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged) Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365 Continued education: Associate or Bachelor degree in MIS or Computer Science
Company Benefits Position is Full-Time, salaried and includes these great benefits: Health, Dental and Vision Insurance 401K retirement plan Life Insurance Paid Time Off (PTO) 9 paid holidays Professional development assistance, training, and certifications
Ready to join the PCS team? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should submit their resume to jobs@pcs-ms.com.
No recruiters, please.
REQUIRED . (please don't apply if don't meet this requirement) Previous MSP experience a plus!
Are you looking for a company that values its employees and its culture? Do you enjoy technical troubleshooting and problem solving? Do you want to surround yourself with passionate, knowledgeable IT experts? Are you a strong communicator who thrives when helping others?
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier1 IT Support Technician.
Essential Duties and Responsibilities:
The IT Technician position is a key contributor in the success of managing our clients IT environment.Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our support team, a Tier 1 Support Technician is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We strive to provide first contact resolution in Tier1 so our customers can get back to whats important to them and their customers. Knowledge, Skills, and/or Abilities Required: 2+ years as IT Support Specialist, direct end-user support is required Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution Excellent written and verbal communication with team members and customers A willingness and commitment to learn new things and grow new skill sets Ability to work on multiple priorities and/or projects simultaneously Ability to work with little supervision Organized, detail oriented and self-motivated. Take ownership and be accountable for solving support tickets Ability to fulfill night and weekend shifts as part of our on-call rotation Ability to resolve 10-20 daily tickets on average Required
Technical Skills: Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications Intermediate knowledge in managing Microsoft Server Operating Systems and Networks General knowledge managing firewalls, layer 2/3 switches, access points and other networking devices Administration of Microsoft Office 365 email, applications, Azure AD and InTune Knowledge or Microsoft Active Directory and Group Policy Experience working with computer peripherals, such as printers and scanners Strong understanding of hardware, software, and network troubleshooting Experience with VPN technologies; configuring, supporting, and troubleshooting Strong understanding of DHCP and DNS configuration and management Nice Skills to Haves: Previous MSP (Managed Service Provider) experience Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya Advanced knowledge of Azure AD, SharePoint, MDM, MFA Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged) Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365 Continued education: Associate or Bachelor degree in MIS or Computer Science
Company Benefits Position is Full-Time, salaried and includes these great benefits: Health, Dental and Vision Insurance 401K retirement plan Life Insurance Paid Time Off (PTO) 9 paid holidays Professional development assistance, training, and certifications
Ready to join the PCS team? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should submit their resume to jobs@pcs-ms.com.
No recruiters, please.