Pager
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.
We are seeking a strategic, execution‑obsessed leader to architect and scale our high‑velocity commercial sales engine. You'll lead a small high‑performing velocity team while reimagining how we acquire and grow customers through digital‑first, AI‑powered workflows that prioritize self‑service and automation before human intervention.
Key Responsibilities
Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion as well as cover enterprise acquisition
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys
Partner with our programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high‑value activities that require personal touch and relationship building
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
Coach and develop a team of junior sales representatives to grow their sales careers at PagerDuty and beyond
Required Qualifications
5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital‑first sales approaches and automation technologies.
Demonstrated success in building a high‑performing, metrics‑driven SDR/BDR function
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting. Success scaling revenue through automated and digital channels.
Expert‑level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
Hands‑on experience implementing and optimizing AI‑powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness to attain business new and expand targets.
Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
Education:
Bachelor’s degree required.
The base salary range for this position is 119,000 - 164,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tells us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for job alerts.
Equal Opportunity Employment PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. PagerDuty uses the E‑Verify employment verification program.
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Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.
We are seeking a strategic, execution‑obsessed leader to architect and scale our high‑velocity commercial sales engine. You'll lead a small high‑performing velocity team while reimagining how we acquire and grow customers through digital‑first, AI‑powered workflows that prioritize self‑service and automation before human intervention.
Key Responsibilities
Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion as well as cover enterprise acquisition
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys
Partner with our programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high‑value activities that require personal touch and relationship building
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
Coach and develop a team of junior sales representatives to grow their sales careers at PagerDuty and beyond
Required Qualifications
5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital‑first sales approaches and automation technologies.
Demonstrated success in building a high‑performing, metrics‑driven SDR/BDR function
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting. Success scaling revenue through automated and digital channels.
Expert‑level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
Hands‑on experience implementing and optimizing AI‑powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness to attain business new and expand targets.
Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
Education:
Bachelor’s degree required.
The base salary range for this position is 119,000 - 164,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tells us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for job alerts.
Equal Opportunity Employment PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr