Wild Coffee Human Resources
Director of Quality Assurance & Compliance
Wild Coffee Human Resources, Saint Paul, Minnesota, United States
Location:
Twin Cities Metro Area
Salary: $90,000–$120,000 annually
Job Type: Full‑Time, Exempt
Schedule: Monday–Friday, 8:00 AM–5:00 PM, Hybrid
About BrightPath BrightPath is dedicated to empowering individuals with disabilities through high-quality, person-centered residential services. We believe in self-determination, community integration, and providing the support people need to live full, joyful lives.
Position Overview BrightPath is seeking an experienced
Director of Quality Assurance and Compliance
to lead the strategic direction, oversight, and performance of our quality and compliance functions across 245D licensed service lines. This role ensures our programs consistently meet and exceed state and federal standards while fostering a culture of accountability, regulatory excellence, and continuous improvement. You will directly supervise two Compliance Managers and collaborate closely with leaders across Operations, Training, HR, and Executive teams to strengthen systems, uphold licensure requirements, and enhance overall service quality.
What You’ll Do Leadership & Team Management
Provide strategic leadership for all Quality Assurance & Compliance functions
Supervise and develop the QA team, ensuring effective coaching, support, and performance management
Lead cross‑department alignment and EOS processes (huddles, L10s, scorecards, etc.)
Regulatory Compliance & Quality Oversight
Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations
Design and refine internal audit systems and quality monitoring tools
Lead audits, investigations, licensing reviews, and corrective action planning
Oversee incident reporting, maltreatment documentation, and emergency responses
Hold monthly Quality Assurance Oversight Meetings with leadership
Strategic Planning & Organizational Development
Analyze data to identify service trends, risks, and training needs
Serve as the subject matter expert on regulatory updates impacting 245D services
Develop and maintain corporate policies, procedures, and compliance frameworks
Manage departmental metrics, budgets, and performance scorecards
Qualifications
Bachelor’s degree in Human Services, Compliance, or related field (Master’s preferred)
5+ years of leadership experience in QA or compliance within 245D/HCBS settings
Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models
Ability to develop and maintain audit/oversight programs
Experience creating or overseeing service plans
Technology skills: Excel, Google Suite, Therap, and ability to learn new systems
Valid driver’s license
Skills We’re Looking For
Strong leadership, coaching, and collaboration skills
Excellent communication, both written and verbal
Proven ability to implement change, improve systems, and enhance employee performance
Project management strengths with the ability to thrive in a fast-paced environment
Experience supporting individuals with extraordinary needs and crisis situations
Ability to develop compliance policies and procedures within 245D licensing
Work Conditions
Office-based with frequent travel to Twin Cities program sites
Occasional evenings/weekends for urgent needs
Ability to lift up to 25 lbs and navigate residential settings
Why BrightPath? You’ll join a mission-driven team that values integrity, continuous improvement, and person-centered support. We are committed to ensuring high-quality services that truly enhance the lives of individuals with disabilities.
BrightPath LLC is an Equal Opportunity Employer. BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.
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Salary: $90,000–$120,000 annually
Job Type: Full‑Time, Exempt
Schedule: Monday–Friday, 8:00 AM–5:00 PM, Hybrid
About BrightPath BrightPath is dedicated to empowering individuals with disabilities through high-quality, person-centered residential services. We believe in self-determination, community integration, and providing the support people need to live full, joyful lives.
Position Overview BrightPath is seeking an experienced
Director of Quality Assurance and Compliance
to lead the strategic direction, oversight, and performance of our quality and compliance functions across 245D licensed service lines. This role ensures our programs consistently meet and exceed state and federal standards while fostering a culture of accountability, regulatory excellence, and continuous improvement. You will directly supervise two Compliance Managers and collaborate closely with leaders across Operations, Training, HR, and Executive teams to strengthen systems, uphold licensure requirements, and enhance overall service quality.
What You’ll Do Leadership & Team Management
Provide strategic leadership for all Quality Assurance & Compliance functions
Supervise and develop the QA team, ensuring effective coaching, support, and performance management
Lead cross‑department alignment and EOS processes (huddles, L10s, scorecards, etc.)
Regulatory Compliance & Quality Oversight
Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations
Design and refine internal audit systems and quality monitoring tools
Lead audits, investigations, licensing reviews, and corrective action planning
Oversee incident reporting, maltreatment documentation, and emergency responses
Hold monthly Quality Assurance Oversight Meetings with leadership
Strategic Planning & Organizational Development
Analyze data to identify service trends, risks, and training needs
Serve as the subject matter expert on regulatory updates impacting 245D services
Develop and maintain corporate policies, procedures, and compliance frameworks
Manage departmental metrics, budgets, and performance scorecards
Qualifications
Bachelor’s degree in Human Services, Compliance, or related field (Master’s preferred)
5+ years of leadership experience in QA or compliance within 245D/HCBS settings
Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models
Ability to develop and maintain audit/oversight programs
Experience creating or overseeing service plans
Technology skills: Excel, Google Suite, Therap, and ability to learn new systems
Valid driver’s license
Skills We’re Looking For
Strong leadership, coaching, and collaboration skills
Excellent communication, both written and verbal
Proven ability to implement change, improve systems, and enhance employee performance
Project management strengths with the ability to thrive in a fast-paced environment
Experience supporting individuals with extraordinary needs and crisis situations
Ability to develop compliance policies and procedures within 245D licensing
Work Conditions
Office-based with frequent travel to Twin Cities program sites
Occasional evenings/weekends for urgent needs
Ability to lift up to 25 lbs and navigate residential settings
Why BrightPath? You’ll join a mission-driven team that values integrity, continuous improvement, and person-centered support. We are committed to ensuring high-quality services that truly enhance the lives of individuals with disabilities.
BrightPath LLC is an Equal Opportunity Employer. BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.
#J-18808-Ljbffr