Amazon Web Services (AWS)
Principal Product Manager, Tech, Amazon Connect
Amazon Web Services (AWS), Seattle, Washington, us, 98127
Principal Product Manager, Tech, Amazon Connect
Join to apply for the Principal Product Manager, Tech, Amazon Connect role at Amazon Web Services (AWS).
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.
Amazon Connect is an innovative cloud‑based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud‑based contact center and start taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration‑free, easy‑to‑use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. You will play a crucial role in developing the next generation of generative AI infused agent, manager, and end‑customer experience capabilities, and have the opportunity to design and deliver high‑scale, resilient systems while maintaining a constant customer focus. As a Product Manager on our team, you will drive strategic initiatives from conception through completion. You will work cross‑functionally across teams to solve challenging problems using the latest technologies, make data‑driven, customer‑obsessed decisions, and work with leadership across AWS to prioritize your programs.
Key Job Responsibilities
Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
Partner with Marketing and other AWS professional services teams to craft a go‑to‑market strategy to fuel the growth of customer base as well as product feature set
Manage prioritization and trade‑offs among needs of various customer and stakeholder groups, as well as system performance and scalability
Create buy‑in for product vision and roadmap both internally and across key partners
Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal
Drive executive communications and alignment on strategy and vision
Basic Qualifications
7+ years of working as a Technical Product Manager
5+ years of technical (software development, network development, IT, other related) experience
5+ years leading AI product strategy
5+ years experience in the customer experience industry or B2B SaaS
5+ years experience with cloud technology
Preferred Qualifications
Sharp analytical abilities, proven design skills, and a track record of delivery
Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively
Understand customer needs and align them to a long‑term product vision
Proven ability to influence a large organization effectively
Strong track record of shaping business strategy for technical products or services for large enterprises or partners
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3085877
#J-18808-Ljbffr
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.
Amazon Connect is an innovative cloud‑based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud‑based contact center and start taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration‑free, easy‑to‑use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. You will play a crucial role in developing the next generation of generative AI infused agent, manager, and end‑customer experience capabilities, and have the opportunity to design and deliver high‑scale, resilient systems while maintaining a constant customer focus. As a Product Manager on our team, you will drive strategic initiatives from conception through completion. You will work cross‑functionally across teams to solve challenging problems using the latest technologies, make data‑driven, customer‑obsessed decisions, and work with leadership across AWS to prioritize your programs.
Key Job Responsibilities
Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
Partner with Marketing and other AWS professional services teams to craft a go‑to‑market strategy to fuel the growth of customer base as well as product feature set
Manage prioritization and trade‑offs among needs of various customer and stakeholder groups, as well as system performance and scalability
Create buy‑in for product vision and roadmap both internally and across key partners
Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal
Drive executive communications and alignment on strategy and vision
Basic Qualifications
7+ years of working as a Technical Product Manager
5+ years of technical (software development, network development, IT, other related) experience
5+ years leading AI product strategy
5+ years experience in the customer experience industry or B2B SaaS
5+ years experience with cloud technology
Preferred Qualifications
Sharp analytical abilities, proven design skills, and a track record of delivery
Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively
Understand customer needs and align them to a long‑term product vision
Proven ability to influence a large organization effectively
Strong track record of shaping business strategy for technical products or services for large enterprises or partners
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3085877
#J-18808-Ljbffr