Epiq
Join to apply for the
Site Manager
role at
Epiq .
It’s fun to work at a company where people truly believe in what they are doing!
Job Description The Site Manager is responsible for overseeing daily operations and ensuring exceptional client service at one of our onsite support centers or client sites. The role also includes supervising all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities
Serve as principal liaison between Epiq, the client’s administration, and site employees.
Provide excellent client white glove customer service to all end‑users at the site.
Provide onsite leadership with the Epiq team, encouraging staff development in their careers.
Continuously look for opportunities to increase the efficiency of onsite operations.
Seek opportunities to increase capabilities and make recommendations to key contacts.
Explain all products, services, turnaround times, delivery schedules, and guarantees to the client.
Recruit and interview potential Epiq candidates for available positions at the site.
Hire, train, manage, and evaluate all personnel assigned to the site.
Schedule personnel to ensure compliance with performance standards and cover contracted hours without incurring overtime.
Compile, collect, and report all data necessary to provide the client with monthly management reports.
Display high ethical standards, integrity, work ethic, and loyalty.
Qualifications & Requirements
High school diploma or equivalent; associate degree preferred.
Previous management experience in a client‑service oriented field, preferably mail/copy/production.
Detail‑oriented with good verbal and written communication skills; ability to resolve complaints.
Strong initiative; ability to work independently with minimal supervision.
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.
Ability to lift or move 40 lb. or greater.
Ability to lift or carry packages on a standard wheeled cart with a load capacity of 75 lb.
Ability to walk, bend, kneel, stand, or sit for an extended period.
Compensation Compensation range: $54,919 – $68,748 USD per year, may be eligible for an annual bonus. Actual compensation within that range will depend on location, skills, experience, and qualifications.
Benefits Click Here To Learn About Epiq's Benefits.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Law Practice
Equal Employment Opportunity It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Referrals increase your chances of interviewing at Epiq by 2x.
Get notified about new Onsite Manager jobs in
Baltimore, MD .
#J-18808-Ljbffr
Site Manager
role at
Epiq .
It’s fun to work at a company where people truly believe in what they are doing!
Job Description The Site Manager is responsible for overseeing daily operations and ensuring exceptional client service at one of our onsite support centers or client sites. The role also includes supervising all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities
Serve as principal liaison between Epiq, the client’s administration, and site employees.
Provide excellent client white glove customer service to all end‑users at the site.
Provide onsite leadership with the Epiq team, encouraging staff development in their careers.
Continuously look for opportunities to increase the efficiency of onsite operations.
Seek opportunities to increase capabilities and make recommendations to key contacts.
Explain all products, services, turnaround times, delivery schedules, and guarantees to the client.
Recruit and interview potential Epiq candidates for available positions at the site.
Hire, train, manage, and evaluate all personnel assigned to the site.
Schedule personnel to ensure compliance with performance standards and cover contracted hours without incurring overtime.
Compile, collect, and report all data necessary to provide the client with monthly management reports.
Display high ethical standards, integrity, work ethic, and loyalty.
Qualifications & Requirements
High school diploma or equivalent; associate degree preferred.
Previous management experience in a client‑service oriented field, preferably mail/copy/production.
Detail‑oriented with good verbal and written communication skills; ability to resolve complaints.
Strong initiative; ability to work independently with minimal supervision.
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.
Ability to lift or move 40 lb. or greater.
Ability to lift or carry packages on a standard wheeled cart with a load capacity of 75 lb.
Ability to walk, bend, kneel, stand, or sit for an extended period.
Compensation Compensation range: $54,919 – $68,748 USD per year, may be eligible for an annual bonus. Actual compensation within that range will depend on location, skills, experience, and qualifications.
Benefits Click Here To Learn About Epiq's Benefits.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Law Practice
Equal Employment Opportunity It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Referrals increase your chances of interviewing at Epiq by 2x.
Get notified about new Onsite Manager jobs in
Baltimore, MD .
#J-18808-Ljbffr