Crum & Forster
Director, Product Management P&C Insurance (Remote)
Crum & Forster, Trenton, New Jersey, United States
Director, Product Management P&C Insurance (Remote)
Crum & Forster Company Overview
Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the
2025-2026 Great Place to Work ® Award
for our employee‑first focus and our steadfast commitment to diversity, equity and inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands‑on portfolio management, and deep insurance industry expertise.
Position in the Organization
Direct Reports: Product Owners
Cross‑Functional Leadership: Leads multi‑disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management
Executive Visibility: Regular presentations to senior leadership and executive management
Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims
What You Will Do Product Strategy & Roadmap Leadership (35%)
Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities
Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility
Ensure alignment of product delivery with strategic objectives across the business units
Define and monitor portfolio‑level success metrics and KPIs
Team Leadership & Agile Delivery (25%)
Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement
Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment
Facilitate cross‑team collaboration to resolve dependencies and optimize resource allocation
Stakeholder Engagement & Change Management (20%)
Build strong partnerships with business leaders, technology teams, and external vendors
Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies
Serve as the escalation point for complex operational or technical issues
Operational Excellence & Analytics (10%)
Champion operational efficiency and process optimization across platforms and teams
Analyze portfolio performance data to identify opportunities for improvement and innovation
Support business continuity and disaster recovery planning for critical systems
Governance & Compliance (10%)
Ensure all product and portfolio initiatives comply with insurance regulatory requirements
Maintain documentation and reporting standards for audit and compliance purposes
What You Will Bring To C&F
Bachelor’s degree and 10+ years of experience in insurance operations, product management, or transformation leadership
Proven track record in leading cross‑functional teams and managing complex product portfolios
Deep understanding of Agile methodologies and experience in scaled Agile environments
Strong analytical, strategic planning, and decision‑making skills
Excellent communication and presentation abilities for executive and technical audiences
Preferred Skills
Experience with Duck Creek or similar policy administration systems
Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma)
Experience with JIRA, Confluence, and portfolio management tools
Demonstrated success in leading operational transformation initiatives
Career Development Opportunities
Opportunities to lead enterprise‑wide strategic initiatives
Exposure to executive decision‑making and technology strategy
Work Environment & Schedule
Occasional travel to other C&F locations for strategic planning and collaboration (10%)
Participation in quarterly PI planning and implementation weekends (4‑6 times annually)
What C&F Will Bring To You
Competitive compensation package
Generous 401(k) employer match
Employee Stock Purchase plan with employer matching
Generous paid time off
Excellent benefits that go beyond health, dental & vision, focused on whole family wellness
Tuition reimbursement, industry‑related certifications and professional training
A dynamic, ambitious, fun and exciting work environment
Volunteer opportunities and employee‑driven corporate giving program
At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require special accommodations, please let us know. Belonging at C&F is a mindset—fostering a culture of inclusion and connection.
For California residents only: information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies. Visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location. The annualized base pay for the advertised position ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors including market pay, responsibilities, skills and performance. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance‑based variable pay programs.
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Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the
2025-2026 Great Place to Work ® Award
for our employee‑first focus and our steadfast commitment to diversity, equity and inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands‑on portfolio management, and deep insurance industry expertise.
Position in the Organization
Direct Reports: Product Owners
Cross‑Functional Leadership: Leads multi‑disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management
Executive Visibility: Regular presentations to senior leadership and executive management
Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims
What You Will Do Product Strategy & Roadmap Leadership (35%)
Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities
Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility
Ensure alignment of product delivery with strategic objectives across the business units
Define and monitor portfolio‑level success metrics and KPIs
Team Leadership & Agile Delivery (25%)
Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement
Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment
Facilitate cross‑team collaboration to resolve dependencies and optimize resource allocation
Stakeholder Engagement & Change Management (20%)
Build strong partnerships with business leaders, technology teams, and external vendors
Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies
Serve as the escalation point for complex operational or technical issues
Operational Excellence & Analytics (10%)
Champion operational efficiency and process optimization across platforms and teams
Analyze portfolio performance data to identify opportunities for improvement and innovation
Support business continuity and disaster recovery planning for critical systems
Governance & Compliance (10%)
Ensure all product and portfolio initiatives comply with insurance regulatory requirements
Maintain documentation and reporting standards for audit and compliance purposes
What You Will Bring To C&F
Bachelor’s degree and 10+ years of experience in insurance operations, product management, or transformation leadership
Proven track record in leading cross‑functional teams and managing complex product portfolios
Deep understanding of Agile methodologies and experience in scaled Agile environments
Strong analytical, strategic planning, and decision‑making skills
Excellent communication and presentation abilities for executive and technical audiences
Preferred Skills
Experience with Duck Creek or similar policy administration systems
Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma)
Experience with JIRA, Confluence, and portfolio management tools
Demonstrated success in leading operational transformation initiatives
Career Development Opportunities
Opportunities to lead enterprise‑wide strategic initiatives
Exposure to executive decision‑making and technology strategy
Work Environment & Schedule
Occasional travel to other C&F locations for strategic planning and collaboration (10%)
Participation in quarterly PI planning and implementation weekends (4‑6 times annually)
What C&F Will Bring To You
Competitive compensation package
Generous 401(k) employer match
Employee Stock Purchase plan with employer matching
Generous paid time off
Excellent benefits that go beyond health, dental & vision, focused on whole family wellness
Tuition reimbursement, industry‑related certifications and professional training
A dynamic, ambitious, fun and exciting work environment
Volunteer opportunities and employee‑driven corporate giving program
At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require special accommodations, please let us know. Belonging at C&F is a mindset—fostering a culture of inclusion and connection.
For California residents only: information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies. Visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location. The annualized base pay for the advertised position ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors including market pay, responsibilities, skills and performance. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance‑based variable pay programs.
#J-18808-Ljbffr