Hilton
Director of Front Office - GALLERYone, a DoubleTree Suites by Hilton Hotel
Hilton, Fort Lauderdale, Florida, us, 33336
Director of Front Office - GALLERYone, a DoubleTree Suites by Hilton Hotel
2 days ago Be among the first 25 applicants
Are you a Front Office leader who thrives on creating unforgettable guest experiences and inspiring high‑performing teams? This is your moment. At
DoubleTree GalleryOne , a full‑service, all‑suite property on the beautiful Intracoastal Waterway, we’re searching for a
Director of Front Office
who brings heart, hustle, and hospitality excellence to everything they do. As a key operational leader, you will oversee the Front Office teams—driving service excellence, team engagement, and overall operational success. The ideal candidate will bring a polished presence, strong leadership capabilities, and a passion for delivering the warm, anticipatory service our guests expect.
What will I be doing?
Direct and administer all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, including supervision, professional development, scheduling, counseling and evaluations, and recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implement and monitor all corporate marketing programs.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
Run and complete daily reports, analyze data and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
What are we looking for? We look for demonstration of Hilton’s core values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits Hilton is proud to have an award‑winning workplace culture ranking
#2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
Career and development
Work Locations DoubleTree Fort Lauderdale Galleria
Schedule Full‑time
Brand Doubletree by Hilton
Job Guest Services, Operations, and Front Office
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr
Are you a Front Office leader who thrives on creating unforgettable guest experiences and inspiring high‑performing teams? This is your moment. At
DoubleTree GalleryOne , a full‑service, all‑suite property on the beautiful Intracoastal Waterway, we’re searching for a
Director of Front Office
who brings heart, hustle, and hospitality excellence to everything they do. As a key operational leader, you will oversee the Front Office teams—driving service excellence, team engagement, and overall operational success. The ideal candidate will bring a polished presence, strong leadership capabilities, and a passion for delivering the warm, anticipatory service our guests expect.
What will I be doing?
Direct and administer all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance, including supervision, professional development, scheduling, counseling and evaluations, and recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Implement and monitor all corporate marketing programs.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
Run and complete daily reports, analyze data and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
What are we looking for? We look for demonstration of Hilton’s core values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits Hilton is proud to have an award‑winning workplace culture ranking
#2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
Career and development
Work Locations DoubleTree Fort Lauderdale Galleria
Schedule Full‑time
Brand Doubletree by Hilton
Job Guest Services, Operations, and Front Office
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr